Develops and ensures all account procedures are properly documented and meet account needs to include inbound receipts, outbound order processing, invoicing, reports generation, customer communication, labeling, EDI, database set up, location records maintenance, work orders, etc. JOB TITLE: Customer Service Lead CLASSIFICATION: Full-Time, Non-Exempt REPORTS TO: General Manager, Director of Operations, and/or Director of Logistics BASIC FUNCTION: The Customer Service Lead is responsible for maintaining customer service functions and oversees clerical associates.