Answer and direct incoming phone calls professionally Assist caregivers, and office staff with general inquiries Support daily office and administrative operations Assist with staffing coordination and scheduling support Help process caregiver and nurse applications Assist with onboarding paperwork and contractor documentation Collect, review, and organize personnel and compliance documents Maintain accurate digital and physical files Follow up regarding missing or expired documents Assist with data entry, filing, scanning, and office organization Support management with administrative and office-related tasks as needed Maintain confidentiality of personnel and client information. Strong organizational and multitasking skills Excellent communication and customer service skills Good phone etiquette and professional demeanor Ability to work efficiently and meet deadlines Strong attention to detail and accuracy Proficient in Microsoft Office, email systems, and computer applications Ability to work independently and as part of a team Bilingual is a plus, but not required.