Key responsibilities include reviewing delinquency reports, contacting members through phone, email, text, and other methods, working out repayment solutions, explaining possible legal actions, recommending financial counseling, and continuing collection efforts until accounts are resolved, written off, referred to bankruptcy, or assigned to an attorney. In addition, the role requires accurate documentation of all collection activity, ongoing communication with management and internal teams, participation in meetings, awareness of policy and legal changes, professional cross-selling of Credit Union services, and maintaining a clean, secure, and reliable work environment.