Major Activities (Typical Duties/Responsibilities): Provide excellent customer service to guests and other team members Make sound judgments and anticipate issues and opportunities Handle comments, complaints and concern, with a high level of efficiency and in the best interest of the guest Work closely with all other departments to ensure overall guest satisfaction Ensure that guests’ special needs are met Greet arriving/departing guests in a professional and pleasant manner Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions Assist with planning menus for all meals that create an exceptional dining environment that is compatible with the island experience, allow options for guests with special dietary needs, and manage costs Primarily responsible to prepare, cook, and clean after all meals are served in the wilderness lodge, including washing dishes Establish and maintain a positive relationship with guests. Ensure that they know what to expect, and how to express concerns and questions Work with the Chef, Day Lodge Lead, SWL Executive Chef, and KFT Warehouse Manager to ensure that supplies are ordered, received, stored and inventoried properly so that guest satisfaction and safety are maintained and costs are managed Maintain clean and sanitary food preparation facilities.