Independently research, evaluate, and pre-validate technical issues involving OSM product lines; gather the information needed to determine whether each issue follows a warranty or non-warranty path; and establish the appropriate response and next steps. Own and manage the end-to-end OSM warranty and non-warranty workflow, including intake and tracking, triage and research, parts coordination and procurement, pre-validation, validation, security-access coordination, dispatch, follow-up, resolution, and formal closeout.