Additional benefits include: Employer paid life insurance and long term disability, an employer sponsored deferred compensation plan, flexible spending accounts (medical, child care), Public Employees Retirement System (PERS) retirement (City picks up the 6% employees contribution), an employer contribution to a HRA/VEBA medical savings account, paid time off (PTO) accrual at a minimum of 12.66 hours per month, and 4 hours of sick leave, in additional to nine paid holidays and 3.5 paid floating holidays per year. The position handles recurring billing and meter-read processes, establishes and maintains the account, service, meter, and location records that support billing, researches and resolves billing and usage issues, responds directly to customers on complex or escalated account matters, and serves as a technical resource for Utility Billing staff.