Specific Responsibilities: • Overall ownership of Basecamp projects • Ensure completion of all to dos, regardless of individual task ownership • Submit all site check, install, & install follow-up dispatch requests through Basecamp • When appropriate, review ES Quotes for order accuracy prior to ordering & all order acknowledgements • Update estimated install dates in CRM • Send customer equipment install survey • Archive process within Basecamp • Close duplicate Basecamp entries • Review all uploaded site checks for quality and completeness • Keep the installation hours required for install to a minimum • Assist with completion of all regional inventories • In partnership with the ES Team, responsible for KPI of keeping Install hours as a % of EQ revenue at or below .055% • Help achieve local EQ Sales goals • Monitor equipment installation survey scores and comments • Lead the weekly equipment call • Assist the Field Service Manager with hiring, onboarding and training installers • Recruit help from other geographies for large installs • Request return manufacturer authorizations (RMA) from manufacturers • Add Installers, Project Coordinators, IT Software & Support and Digital Dentistry associates to Basecamps • Coordinate IT Software & Support and Digital Dentistry support needs. Physical Requirements: • Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting • Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds • Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders • Ability to work in tight spaces • Frequent traveling to customer sites (daily) and occasional use of power tools.