Customer Experience Specialist Bray & ScarffCustomer Experience SpecialistLaurel, MarylandEssential Duties · Serve as the primary owner for escalated customer complaints referred in from sales associates, delivery teams, service staff, and other leadership · Investigate and lay out a timeline for how escalations begin, notating points of failure · Negotiate and authorize resolutions within defined limits, including replacements, repairs, refunds, pricing adjustments, or expedited services · De-escalate frustrated customers, leading with empathy and professionalism · Partner with the operational departments to ensure ownership falls in the right category · Coordinate with manufacturer partners when applicable · Maintain accurate records of all escalations and communications within applicable CRM systems · Conduct post-resolution check-ins on major escalations to confirm the fix, and customer satisfaction · General office duties · Any other duties as assigned by the Customer Experience Manager. Qualifications · Previous experience in Customer Service, Escalations, or Complaint Resolution · Strong verbal and written communication skills, with the ability to show compassion and empathy through both outlets · Intermediate computer skills and the ability to interact with a CRM system and Excel · Strong attention to detail when navigating an escalated customer’s path · Ability to work in a fast-paced environment · Ability to follow established procedures · Willingness to learn departmental processes, and offer improvements to them over time.
NewTier III Support Technician KeenLogicTier III Support TechnicianWashington, DCKeenLogic is seeking a Tier III Support Technician to support the U.S. House of Representatives, Office of the Chief Administrative Officer (CAO) – House Information Resources, Office of IT Customer Solutions directorate (ITCS) to provide technical support services for the U.S. House of Representatives (House) in both Washington, DC and in district offices. Contractors must all be able to assist in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and other internally developed applications.
Customer Support Representative Infinity.coCustomer Support RepresentativeBaltimore, MarylandJoint ownership of US customers portfolios, supporting CSMs where needed to enable an accurate setup and configuration based on set objectives. Keep all internal customer and document management systems up to date and ensure all daily activity is captured and recorded correctly, in-line with departmental processes.
Customer Relations Representative - State Farm Agent Team Member Mike Kremer - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberWestminster, MDFull timeAs a Customer Relations Representative - State Farm Agent Team Member with Mike Kremer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative Eagle Bancorp IncCustomer Service RepresentativeChevy Chase, MD$20.05–$28.26 / hourWe provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
Customer Solutions Specialist Mattr CorpCustomer Solutions SpecialistMDSuccess in this role means identifying qualified project opportunities, maintaining accurate project data, coordinating technical deliverables, reducing customer response times, and helping secure HydroChain projects through effective project management and stakeholder engagement. This position serves as the central point of coordination between Territory Sales Managers, engineering teams, distributors, contractors, and consulting partners to advance opportunities through the sales process and deliver exceptional customer support.
Customer Service Representative - State Farm Agent Team Member Bryan Michaels - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBel Air, MDFull timeYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a Customer Service Representative with Bryan Michaels, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Customer Relations Representative - State Farm Agent Team Member Eddie Bleiberg - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberEldersburg, MDFull timeAs a Customer Relations Representative - State Farm Agent Team Member with Eddie Bleiberg - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Relations Representative - State Farm Agent Team Member Juan Claros - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberColumbia, MDFull timeAs a Customer Relations Representative - State Farm Agent Team Member with Juan Claros - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Staff Customer Success Manager (R5645) Shield AIStaff Customer Success Manager (R5645)Washington, DCLI-KC3 #LD Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals.
Associate II, Customer and Branch Operations Chamberlain GroupAssociate II, Customer and Branch OperationsWashington DC, District of Columbia$22.45–$34.28 / hourControlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. Assist customers with order pickup; complete deliveries of inventory to customer locations; provide basic customer service functions.
Training Representative (REVENUE SPECIALIST I) (Taxpayer Services Division) State of MarylandTraining Representative (REVENUE SPECIALIST I) (Taxpayer Services Division)MDExperience: Three years of experience performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within two or more of the specialized fields of revenue administration, or performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within the motor fuel/motor carrier tax field. m. to 5:00 pm. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required especially during peak times of the year. Work may involve special physical demands such as lifting 25 to 35 pounds.Â
Customer Service Representative - State Farm Agent Team Member Stephanie Jameson - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBaltimore, MDFull timeAs a Customer Service Representative - State Farm Agent Team Member with Stephanie Jameson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Warehouse Customer Service Lineage IncWarehouse Customer ServiceBaltimore, MD$15.72–$26.59 / hourIn this role, you will manage customer inquiries, process orders, track product availability, and coordinate with drivers and the warehouse team to ensure smooth inbound and outbound operations. A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements.
Land Mobile Radio Traveling Support and Service Technician Terrestris Global SolutionsLand Mobile Radio Traveling Support and Service TechnicianWashington, DCExperience traveling throughout the United States (US) and familiarity with navigating airports, coordinating lodging, vehicle travel, staying on-time to arrive with scheduled visits, and overall achievement of expected operations to install, maintain, improve or restore voice and data communication equipment. You will: Travel to locations across the US and provide technical support of the voice and data communication equipment located in vehicles and or fixed installations on buildings, structures, towers, mountain tops, and at times, temporary installations.
Part Time Customer Service Associate The Hertz CorporationPart Time Customer Service AssociateHanover, MDThis includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. As a Customer Service Associate, you will be interacting with our customers to provide world-class service to rental car customers by providing helpful, courteous, and quality assistance.
Dispensary Supervisor I Vireo HealthDispensary Supervisor IDundalk, MDFull timeCandidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above. Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs.
IAMSailpoint Developer - Corporate App Tech Support WesBanco IncIAMSailpoint Developer - Corporate App Tech SupportBowie, MDWesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. This job function acts as a support structure for the overall IAM team and will need to develop new integrations as well as performing day-to-day administration of the Sailpoint application.
NewVeterinary Client Service Representative - Dermatology Thrive Pet HealthcareVeterinary Client Service Representative - DermatologyRockville, MD$19–$21 / hourYour life-changing work will range from warmly welcoming clients and coordinating appointments, to facilitating clear communication between pet parents and the medical team, managing check-ins and check-outs, processing payments, and supporting the smooth flow of patient care. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care.
Customer Success Manager Wolters KluwerCustomer Success ManagerWashington, DC$89,600–$157,000 / yearKey Tasks: Perform activities across the quote-to-order fulfillment lifecycle, including assistance in preparation of price quotes, assistance in drafting Statements of Work, researching customer project history, project management of key engagements and other activities defined as Customer Success Manager responsibilities. What You'll be Doing: The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and other internal stakeholders to ensure successful transitions from sales through project completion and ongoing customer satisfaction.