div class="flex max-w-full flex-col grow">Customer Support & Experience - AI Training. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.
Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge.
We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Deliver excellent customer service and support to end-users via remote connection over the telephone for up to 80% of the workday, while using and operating automated call distribution phone software and Salesforce Service Cloud .
Denver, Colorado20 days ago
We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Deliver excellent customer service and support to end-users via remote connection over the telephone for up to 80% of the workday, while using and operating automated call distribution phone software and Salesforce Service Cloud .
Denver, Colorado30+ days ago
You’re comfortable balancing people leadership with performance management, and you take pride in building teams that deliver consistent, high-level results. We’re looking for a hands-on leader who knows how to build strong teams, manage performance, and deliver a high-quality customer experience at scale.
As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries. As 1stDibs' newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service.
Parker, Colorado16 days ago
This role is ideal for individuals coming from customer service, hospitality, retail, education, or other people-focused roles who thrive on building trust and helping others feel comfortable and supported. As a Customer Support Specialist, you’ll work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress.
li style="margin-left:8px">5+ years of experience in a technical customer service/support setting, strong preference for operating in a technical space with a high degree of critical thinking and problem-solving, preferably in a SaaS environment. SKILLS & QUALIFICATIONS- 1-3 years supervising a non-exempt and exempt customer-facing team, including performance coaching, scheduling, and managing workload, preferred.
Denver, Colorado30+ days ago
This role requires a leader who is metric-driven and goal-oriented, with a demonstrated track record of developing people and improving team performance -- and who leads by example in every customer and internal interaction. 5+ years of experience in a technical customer service/support setting, strong preference for operating in a technical space with a high degree of critical thinking and problem-solving, preferably in a SaaS environment.
Westminster, CO11 days ago
p>What Makes This Role Great: In this role, you will be the direct link between our innovative construction accounting software and the customers building the world around us, owning the resolution of complex issues and influencing the continuous improvement of our digital product suite. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble.
Denver, Colorado30+ days ago
Promptly respond to and manage high-priority customer inquiries via phone, email, and chat platforms, focusing on resolving backend issues related to our accounting platform. Systematically address client issues by gathering data, analyzing needs, researching resolutions using established documentation and internal knowledge, and selecting and implementing the best solution.
Boulder, Colorado2 days ago
Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Account Education: Educate customers on our upgraded CE tracking account options, helping them understand the features available to them and guiding them toward the right plan for their needs.
The Fastly Edge Cloud Platform powers the best of the internet, and our Customer Support Engineering (CSE) - a key function within our broader Customer Experience organization - ensures customer experiences are a success through a transparent and timely support management system. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet.
li>Performs other merchandiser duties relative to maintenance of stockroom, sales floor, and displays, (I.e., cleans, dusts merchandise, keeps show room aisles clear and lamp cords hidden, etc.) May perform audits to ensure the showroom is accurately merchandised. Individuals hired into this role will be encouraged to transition into a fully commissioned sales role with unlimited earning potential, after a reasonable training period working with the stock team.
We help organizations deliver a modern client experience through secure, easy-to-use technology that unifies and automates work with no-code tools, flexible workflows, and customizable business solutions. We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain.
Longmont, Colorado2 days ago
p>The Tier I Support Specialist will be responsible for providing initial response and basic troubleshooting for customer or internal employee related issues; take initial calls and provide basic support, dispatching support to Tier II, as necessary; open, track, and close all trouble tickets, ensuring issues are accurately documented; prepare and distribute a variety of metrics reports (e.g. trouble tickets), as requested by supervisor; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks.
As a Customer Support Specialist I, you will focus on the customer service experience by identifying and resolving basic customer issues with Vertafore products, and documenting case resolution. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes.
Westminster, CO30+ days ago
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Westminster, CO22 days ago
p>What Makes This Role Great: In this role, you will be at the forefront of resolving advanced technical challenges for our Detailing and Fabrication suite, directly influencing customer success and shaping the user experience for structural fabrication professionals globally. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble.
As a Customer Support Specialist, you'll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. Joining our dynamic and growing team means you'll have a direct impact on improving our customers' everyday experiences.