Program Development: Collaborates with the Housing & Residence Life (HRL) Assessment Analyst by sharing program data and guest feedback, participating in regular review meetings, and collaborating on assessment tools and analysis to identify areas for program improvement and enhance the overall Housing Tours guest experience; Collaborates with the HRL Assignments team by communicating semester tour space needs, collaborating on availability and room assignments in order to secure appropriate tour spaces each semester, and ensures uninterrupted tour operations and a positive guest experience; Collaborates with University Life (UL) Marketing and Communications to utilize HTA staff in promotional social media content, virtual recorded tours, and other HRL content, to support recruitment efforts; Develops a forward-looking plan for overall program direction and staffing goals by analyzing program needs, staffing patterns, and anticipated demand to guide recruitment, training, and operational planning; Evaluates opportunities for student staff leadership within projects and departmental opportunities by identifying appropriate roles, responsibilities, and developmental experiences for HTA''s to strengthen leadership development and enhance overall program effectiveness; and. Preferred Qualifications: Master's degree in related field; Experience collaborating with marketing, communications, or branding teams to develop promotional or informational materials; Prior experience in higher education, particularly in student housing/residence life, student staff supervision, or campus tour and admissions-related programs; Prior experience with program or independent project management; Experience implementing program evaluations and improvements; Experience facilitating meetings, professional development sessions, or performance feedback conversations; Demonstrated experience providing leadership, guidance or oversight to student staff; and.