This entails, but is not limited to, growing profit margins through new business support, providing customers guidance on efficient electric usage options, supporting the storm process, administering operating company tariffs and regulations, maintaining the customer database system, seeking alternative solutions, and implementing improvements to achieve corporate goals. Responsible for the relationship of FirstEnergy's most complex, high-value, and large load Commercial & Industrial accounts, driving strategic engagement, customer satisfaction, and sustainable load growth through custom solutions and long-term partnership development.