Protective hairstyles include, but not limited to, such hairstyles as braids, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), reproductive health decision making, gender, gender identity, gender expression, sexual orientation, veteran and/or military status (disabled veteran, veteran of the Vietnam era, other covered veteran status), political affiliation, and any other status protected by state or federal law. Assess current-state workflows, redesign end-to-end processes and controls, and establish measurable improvements in efficiency, accuracy, and service Apply ServiceNow workflows, robotic process automation (RPA), and AI, including agentic AI, where appropriate; guide organizational change and measure adoption and business outcomes.