The position ensures that policies, procedures, and business processes are optimized, documented, and consistently applied across the Philanthropy department, while directing end-user support functions including training, reporting and data visualization, service desk operations, and operational communications to ensure staff have the tools, knowledge, and support needed to be successful. The Associate Director leads operational planning, business process redesign, and organizational change management initiatives that improve efficiency, strengthen data quality, enhance the staff experience, and support the successful adoption of new technologies and ways of working.