Where analysts resolve tickets, the Coordinator makes the operational decisions that determine which tickets reach which resolver groups and when: analyzing volume, priority, skills, location, and capacity to route and rebalance work; evaluating SLA risk and deciding when to intervene or escalate; coordinating PL1/PL2 critical incident response; and designing schedules, coverage plans, routing rules, and dispatch procedures. Analyze incoming incident and request volume, priority, skill requirements, location, and resolver group capacity to determine assignment and routing decisions across Tier I, Tier II, field service, communications, and application teams, and reassign work as conditions change.