What You'll Do • Run emergency same-day sourcing when a primary supplier fails • Coordinate multi-supplier logistics on large orders • Own supplier cancellation escalations end to end • Resolve complex product issues on active jobsites • Make the hold-or-switch decision • Settle supplier disputes — billing, PO, and delivery • Vet new suppliers operationally after the sourcing hand off • Manage key supplier relationships and coach D1 development Role Specifics • Ownership model: single-owner resolution — every ticket, open to close • SLA framework: Critical close 30 min for top marks · High 45 min · delivery confirmation within 4 hours of window • KPI structure: urgent ticket close time 35% · delivery confirmation rate 30% · Execution Quality Score 25% · throughput 10% • Scope: day-of emergencies, disputes, operational vetting, key supplier relationships, D1/MH quality control • Escalation: you are the tier below the team lead — strategic relationship breakdowns go up, everything else stops with you • Schedule: coverage-aligned 8-hour shift + 1-hour lunch, confirmed with your manager Compensation $55,000–$60,000 per year base, plus a quarterly performance bonus of up to 25% of base at the top tier, plus a team collaboration bonus. About the Role We're looking for a Senior Dispatch Operations Representative (D2) to own the hardest problems on the supplier side: emergency same-day sourcing, complex product issues on active sites, supplier disputes, and the daily hold-or-switch judgment call — while quality-checking D1 and Magic Hire output and vetting new suppliers before they go live.