Dispatcher BJ's Wholesale Club Holdings Inc
DispatcherIndependence, KY30+ days ago
Job Responsibilities: Interact in a cooperative and professional manner with other team members, supervisors, customers, and vendors, even in difficult situations Complete tasks and documentation neatly, accurately, and timely Provide exceptional (WOW) Customer Service by building and maintaining effective communication with carriers, vendors, and internal and external customers Monitor all loads under dispatch authority for on-time service, communicating status updates to include time changes, scheduling and updates to customers and vendors as necessary Monitor temperature of all loads under dispatch authority Prepare daily dispatch schedule for drivers and equipment Build and update inbound and outbound orders in dispatch program Act as a primary contact for Drivers, responding to driver's inquiries regarding, but not limited to, breakdowns, directions, and product delivery discrepancies Maintains driver, load and service information in the transportation management system Record and report driver accident occurring while under dispatch Share responsibility with Transportation Supervisor to monitor driver's hours of service (HOS) to prevent DOT violations Maintaining accurate equipment availability lists Assisting with obtaining details for initial accident and workers compensation reports if a supervisor is unavailable Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes Identify and notify substitute drivers Interface with 3rd party providers to procure transportation services and monitor load progress while under dispatch Maintain required productivity level. College coursework, continuing technical education or comparable business experience preferred Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service Knowledge of Transportation Management Systems preferred Ability to read conventional and electronic mapping Ability to read with corrected or uncorrected vision Ability to speak, read, write and understand English Ability to remain calm and focused while prioritizing requests from multiple sources Ability to assist in creation and maintaining the guidelines of a fiscal budget Ability to maintain and ensure confidentiality of team member and company information.