NewLabor Relations Specialist PacifiCorpLabor Relations SpecialistPORTLAND, OR$102,000–$140,250 / yearWorking closely with business leaders, Human Resources, legal counsel, and labor representatives, you will help create a respectful, compliant, and collaborative work environment that supports both our employees and our commitment to delivering safe, reliable energy to the communities we serve. Provides end-to-end management and resolution of interpretation of the collective bargaining agreement (CBA), grievances and union requests for information, escalated union concerns, targeted leadership training and general labor relations support.
Director of Health and Wellness (Director of Nursing) Flagstone Senior LivingDirector of Health and Wellness (Director of Nursing)The Dalles, ORFull timeWhy You’ll Love Working at Milestone Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. You’ll monitor resident health, ensure compliance with care plans, and lead a team committed to the safety, wellbeing, and quality of life of every resident.
Meat & Seafood Manager Market of ChoiceMeat & Seafood ManagerEugene, OR$24–$27.50 / hourFull timeMarket of Choice is committed to recruiting, hiring and promoting qualified applicants as well as giving people of all backgrounds an opportunity to work and contribute to our company and community. Market of Choice employees create a pleasant in-store atmosphere and provide knowledgeable and friendly customer service.
Market of Choice - Meat & Seafood Manager Market of ChoiceMarket of Choice - Meat & Seafood ManagerEugene, OR$24–$27.50 / hourFull timeMarket of Choice is committed to recruiting, hiring and promoting qualified applicants as well as giving people of all backgrounds an opportunity to work and contribute to our company and community. Market of Choice employees create a pleasant in-store atmosphere and provide knowledgeable and friendly customer service.
NewManager Maintenance (Industrial and Plant) Reser's Fine Foods, Inc.Manager Maintenance (Industrial and Plant)Hillsboro, ORGeneral Summary: Under limited supervision, manages maintenance employees and oversees repairs, equipment installation, and preventative building and equipment maintenance. Reser’s is the leading provider of fresh refrigerated deli salads, side dishes, and prepared foods for the supermarket, club store, and food service industries.
District Manager DrivelineDistrict ManagerEugene, OR$43,888–$45,000 / yearThe ideal candidate will enjoy traveling to retail store locations, engaging with employees and store personnel, and ensuring quality project execution for key merchandising initiatives such as category resets, new item cut-ins, product stocking, audits, and data / photo collection. We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific market area.
Electrical Superintendent CE&I ServicesElectrical SuperintendentSalem, OR$165,000–$175,000Overview: The Electrical Superintendent role is responsible for coordinating all activities related to a the electrical disciplines on construction projects valued at up to $1M, completing work ahead of schedule, within budget and within specifications and the duties will vary by client and project size with varying degrees of responsibility and authority. May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks.
Electrical Superintendent CE&I ServicesElectrical SuperintendentPortland, OR$165,000–$175,000Overview: The Electrical Superintendent role is responsible for coordinating all activities related to a the electrical disciplines on construction projects valued at up to $1M, completing work ahead of schedule, within budget and within specifications and the duties will vary by client and project size with varying degrees of responsibility and authority. May need to maintain physical strength and stamina; Use arms, hands, and legs fully; Push, pull, and frequently lift and carry objects weighing up to 50 pounds; and stoop, kneel, balance, crouch, crawl, and climb to perform job tasks.
Dialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNLebanon, OROther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
District Sales Manager - Spirit Spencer Gifts - Spirit HalloweenDistrict Sales Manager - SpiritEugene, OR$1,050–$1,075 / weekThe District Sales Manager is responsible for all aspects of the store operation (average 3 stores) including, sales, payroll recruiting, training, employee relations, expense control, shrink and all related functions. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders, setting up fixtures, lifting and moving up to 50 pounds.
Director of Human Resources and Employee Relations EASTERN OREGON UNIVERSITYDirector of Human Resources and Employee RelationsOR$123,000–$135,000 / yearThis role leads all aspects of employee and labor relations, including serving as the university's lead negotiator in faculty collective bargaining, and provides expert guidance to senior leadership on complex personnel matters, organizational effectiveness, and workforce strategy. The Director of Human Resources and Employee Relations is essential to advancing Eastern Oregon University's commitment to a fair, inclusive, and high-performing workplace where employees are supported to excel in teaching, advising, and service.
Sr Employee Relations & Compliance Program Manager Boeing Employees Credit UnionSr Employee Relations & Compliance Program ManagerOR$141,800–$173,300 / yearAdvise and Support Leaders: You'll partner with leaders to navigate employee concerns, corrective actions, separations, and workplace challenges, helping them make confident, informed decisions. WHAT YOU'LL DO: Lead Complex Employee Relations Cases: You'll manage high-risk and sensitive employee relations matters, guiding investigations and resolutions with care, objectivity, and sound judgment.
NewHuman Resources - Employee Relations & Compliance Cambridge Real Estate ServicesHuman Resources - Employee Relations & CompliancePortland, ORFull timeThe Employee Relations & Compliance Partner manages employee relations matters, workplace investigations, workers’ compensation, safety/OSHA compliance, training programs, audits, and special HR projects. Cambridge Real Estate Services manages multi-family housing developments in the Western US including affordable housing, conventional communities, and historic properties.
Employee Relations Consultant Legacy HealthEmployee Relations ConsultantPORTLAND, Oregon$49.89–$74.34 / hourFull timeWorking knowledge of all HR functional areas (employment, benefits, compensation, employee relations, training and development, human resources information systems, workforce planning), in addition to in-depth knowledge of two to three functional areas. As an Employee Relations Consultant , you will play a vital role in advancing this mission by supporting both management and employees through the delivery of HR services, initiatives, and programs.
Employee Relations Consultant Legacy Health SystemEmployee Relations ConsultantPortland, OR$49.89–$74.34 / hourSkills: Working knowledge of all HR functional areas (employment, benefits, compensation, employee relations, training and development, human resources information systems, workforce planning), in addition to in-depth knowledge of two to three functional areas. As an Employee Relations Consultant, you will play a vital role in advancing this mission by supporting both management and employees through the delivery of HR services, initiatives, and programs.
Employee Relations Partner II - Full Time Xenium HREmployee Relations Partner II - Full TimeTualatin, OR$83,000–$88,000 / yearResponds to complex employee complaints and conducts formal investigations including partnering with HRBP/Directors on investigation scope, strategy and communication, reviewing documentation, developing interview questions, interviewing employees and preparing any follow-up memos, summaries or letters documenting the investigation with supervisory guidance and oversight. Provides conflict resolution services to clients, including mediation-style interventions and facilitated discussions designed to address workplace conflict, repair working relationships, and improve communication and accountability.
Labor Relations Specialist Oregon Health & Science UniversityLabor Relations SpecialistORThe person in this position is responsible for participating in union contract negotiations and ensuring HR practices are consistent with labor agreements and that HR strategies align and address business challenges, operating needs, and provide for a healthy workplace culture. Participate in collective bargaining activities, including pre-bargaining preparation, note taking, drafting contract language, and supporting post-settlement implementation.
Labor Relations Strategist Legacy HealthLabor Relations StrategistPORTLAND, Oregon$55.01–$81.97 / hourFull timeWorking knowledge of HR functional areas (employment, benefits, compensation, employee relations, training and development, human resources information systems, workforce planning) and labor relations functions (contract negotiation, grievances, arbitrations, organizing, strikes). Legacy Health’s major partnerships include PacificSource Health Plans and the Unity Center for Behavioral Health — a unique facility for individuals facing mental health crises, collaboratively operated by four regional health systems and numerous community partners.
Labor Relations Negotiator Legacy HealthLabor Relations NegotiatorPORTLAND, Oregon$57.75–$86.05 / hourFull timeLegacy Health’s major partnerships include PacificSource Health Plans and the Unity Center for Behavioral Health — a unique facility for individuals facing mental health crises, collaboratively operated by four regional health systems and numerous community partners. Provides expert consultation and strategic guidance to executive leadership, operational leaders, P&C partners, and union representatives regarding labor relations strategy, negotiations, contract administration, and dispute resolution.
Labor Relations Strategist Legacy Health SystemLabor Relations StrategistPortland, OR$55.01–$81.97 / hourSkills: Working knowledge of HR functional areas (employment, benefits, compensation, employee relations, training and development, human resources information systems, workforce planning) and labor relations functions (contract negotiation, grievances, arbitrations, organizing, strikes). Legacy Health's major partnerships include PacificSource Health Plans and the Unity Center for Behavioral Health - a unique facility for individuals facing mental health crises, collaboratively operated by four regional health systems and numerous community partners.
Labor Relations Negotiator Legacy Health SystemLabor Relations NegotiatorPortland, OR$57.75–$86.05 / hourLegacy Health's major partnerships include PacificSource Health Plans and the Unity Center for Behavioral Health - a unique facility for individuals facing mental health crises, collaboratively operated by four regional health systems and numerous community partners. Provides expert consultation and strategic guidance to executive leadership, operational leaders, P&C partners, and union representatives regarding labor relations strategy, negotiations, contract administration, and dispute resolution.
NewCommunity Relations Director (Sales and Marketing) Cascade Living GroupCommunity Relations Director (Sales and Marketing)Salem, ORWhat Cascade Living and Meadow Creek Village look for in a Community Relations Director:Preferred 2 years of Sales and Marketing experienceValid driver's license and reliable transportationPreferred 2 years of Senior LivingHistory of hitting or exceeding monthly and quarterly occupancy and move‑in goalsStrong communication skillsCompassionate individuals who will represent our community in a positive and professional mannerEffective communicator who connects with staff, residents and their families and thrives at facilitating small‑group presentationsIn‑depth knowledge of competitors and community sourcesInnovative thinker who brings new ideas to the tableOwnership attitude who is able to stay focused despite interruptions throughout the dayAbility to work flexible hours to include evenings and weekendsWhat you can expect to do as a Community Relations Director for Meadow Creek Village:Manage and lead the Sales and Marketing process to meet or exceed occupancy and revenue target. Achieve the necessary number of leads by following up on all inquiries and staying in constant contact with warm leadsConduct tours for prospects while on‑site at the communityDevelop relationships and create professional referrals with a variety of contacts including social workers, case managers, physicians, nurses, therapists, managers, administrators, and religious leaders.
NewCommunity Relations Director (Sales and Marketing) Blue Harbor Senior LivingCommunity Relations Director (Sales and Marketing)Portland, ORWhat we look for in a Community Relations Director:At least 2 years of Sales and Marketing experience, ideally in the healthcare industry (assisted living, memory care)Valid driver's license and reliable transportationHistory of hitting or exceeding monthly and quarterly occupancy and move-in goalsCompassionate individuals who will represent our community in a positive and professional mannerStrong communication skillsEffective communicator who connects with staff, residents and their families and thrives at facilitating small‑group presentationsIn-depth knowledge of competitors and community sourcesInnovative thinker who brings new ideas to the tableOwnership attitude who is able to stay focused despite interruptions throughout the dayAbility to work flexible hours to include evenings and weekendsWhat you can expect to do as a Community Relations Director:Utilize the Sales and Marketing process to meet or exceed occupancy and revenue targetsAchieve the necessary number of leads by following up on all inquiries and staying in constant contact with warm leadsConduct tours for prospects while on‑site at the communityDevelop relationships and create professional referrals with a variety of contacts including social workers, case managers, physicians, nurses, therapists, managers, administrators, and religious leaders. Your role is to effectively market and convey what makes Cascade Living different from other communities not only to seniors, but also by building a network of contacts both within healthcare and outside the senior living industry.
LMO Community Relations Manager I - Portland, OR Bank of AmericaLMO Community Relations Manager I - Portland, ORPortland, OregonThis includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Key responsibilities include partnering with and supporting the Market Executive and local President in driving responsible growth through strategic market communications, project management, and community impact initiatives.
Community Relations Director Senior Lifestyle CorpCommunity Relations DirectorBeaverton, ORCreate, plan and implement with Sales and Marketing Team and Program Director events to bring in prospective residents, current leads and professionals such as, but not limited to: seminars, speakers, themed events, and family nights. Work closely with the Executive Director and Regional Director of Operations, and Divisional Director of Sales and Marketing in development and implementation of the quarterly marketing plan.
Donor Relations Coordinator Mac's ListDonor Relations CoordinatorPortland, OROrganizational note: The ACLU of Oregon reserves the right to make changes to job duties and responsibilities for positions, consistent with the values and operational needs of the ACLU of Oregon, which may change from time to time. Equivalent education and/or experience: We will consider applicants who can demonstrate non-traditional work-related experiences comparable to more direct forms of work experience or education.
Seasonal Visitor Relations Associate (Full-Time) Portland Japanese GardenSeasonal Visitor Relations Associate (Full-Time)Portland, OregonAdhere to Garden Dress Code and wear Garden uniform; solid earthtone colors for pants, skirts, shorts, and accessories (closed toed shoes, socks, sweaters); a Garden provided dark blue button up shirt and black multi-layer winter coat. Responsible for serving as an “information concierge” by being knowledgeable and ready to communicate information to guests, including about the Garden (all offerings, events, exhibitions, etiquette, and memberships) and the local area (transit schedules, wayfinding, and providing local suggestions).
NewProvider Relations Representative Umpqua HealthProvider Relations RepresentativeRoseburg, ORFull timeThe representative builds and maintains positive working relationships with providers and their staff, delivers provider education and support, helps resolve provider questions and issues, and supports provider satisfaction and engagement across the network. • Support monitoring and oversight of the provider network by tracking provider concerns, access issues, service trends, and operational barriers, and coordinating follow up to help ensure provider experience, network performance, and compliance with plan requirements.
NewDirector, Vendor Relations First Technology Federal Credit UnionDirector, Vendor RelationsHillsboro, ORFull timeThe Director, Vendor Relations provides enterprise-level leadership for the credit union’s vendor relationships and outsourced service delivery, shaping and advancing strategies that support long-term organizational objectives. Location: Hillsboro Corporate Office | Hillsboro OR 97124 OR Marlborough Corporate Office | Marlborough, MA Target Compensation : $146,500 to 176,000 base pay + Annual Bonus Benefits options include: Traditional medical, dental, and vision coverage.
Director, Vendor Relations First Tech Federal Credit UnionDirector, Vendor RelationsHillsboro, OR$146,500–$176,000 / yearThe Director, Vendor Relations provides enterprise-level leadership for the credit union's vendor relationships and outsourced service delivery, shaping and advancing strategies that support long-term organizational objectives. Oversees financial planning and resource allocation for vendor services, shaping budgets, forecasting needs, and identifying opportunities to optimize spend and maximize return.
External Relations Career Assistant Oregon State UniversityExternal Relations Career AssistantCorvallis, ORPosting Number P13067SE Number of Vacancies 1 Anticipated Appointment Begin Date 09/23/2026 Anticipated Appointment End Date Posting Date Full Consideration Date 04/24/2026 Closing Date 05/01/2026 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to Applicants. The External Relations team is responsible for cultivating and deepening relationships with employers and community partners with the goal of increasing access to jobs and internships for OSU students.
Consultant Relations Sales Executive-West, Vanguard Workplace Solutions Vanguard GroupConsultant Relations Sales Executive-West, Vanguard Workplace SolutionsSalem, ORMinimum of 8 years of experience in institutional financial services sales Strong understanding of the retirement recordkeeping and investment landscape Demonstrated success developing and executing strategic account plans Solid investment knowledge and market acumen Exceptional stakeholder management and influence skills Ability to travel at least 60 FINRA Series 6 or 7 and Series 63 licenses or ability to obtain. This role serves as a primary relationship owner and trusted advisor aligning Vanguards investment capabilities with consultant priorities while translating market and consultant insights into actionable strategies that drive institutional growth.
Assistant Director of Student Relations and Title IX Coordinator EASTERN OREGON UNIVERSITYAssistant Director of Student Relations and Title IX CoordinatorOR$53,709–$63,187 / yearTwo (2) to four (4) years of experience in Student Affairs, Compliance, Student Support, Case Management, or a related field, including demonstrated experience supporting students, coordinating complex cases, implementing educational programs, and collaborating across departments. The Assistant Director works closely with campus departments, community partners, and student support teams to coordinate resources, respond to student concerns, and strengthen systems that support student success, persistence, and belonging.
Client Relations Specialist, Certification LegitScript LLC.Client Relations Specialist, CertificationPortland, ORTo do this, LegitScript combines big data with the world's leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more. The ideal candidate will be adept at managing multiple tasks, utilizing CRM tools, and collaborating with internal teams to resolve complex inquiries and ensure the ongoing success of our clients.
VP, VA Relations TriWest Healthcare AllianceVP, VA RelationsPortland, ORRemoteFull timeServes as TriWest's senior individual contributor and account manager for the Veterans Affairs' (VA) healthcare facilities, regional offices, and Veterans Integrated Services Networks (VISN) in support of the VA Community Care Network (CCN). Operating without direct reports, the incumbent exercises significant independent judgment and works at an executive level of complexity, managing high-stakes external relationships and translating VA operational intelligence into actionable guidance for TriWest senior leadership.
Customer Relations Representative - State Farm Agent Team Member Courtney Rogers - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberWest Linn, ORWe proudly sponsor local high school sports teams like Tigard High School’s Snowboard Team and West Linn Baseball Team. ABOUT OUR AGENCY: Our agency has a proud history of service, with our legacy office thriving for 11 years and our MOA location recently celebrating its 1-year anniversary.
NewInvestor Relations Specialist Intel CorpInvestor Relations SpecialistHillsboro, OR$116,160–$234,200 / yearIn this role, your primary responsibilities include: Financial Analysis/Reporting and Market Analysis: Analyze quarterly and annual financial results, operating metrics, and long-term strategic initiatives to support external messaging. Qualifications: Minimum qualifications: Bachelor's degree in Finance, Accounting, Economics, Business, or related field with 4+ years of relevant experience or Master's degree Finance, Accounting, Economics, Business with 3 + years of relevant experience.
Medicaid Provider Relations Rep II Moda HealthMedicaid Provider Relations Rep IIPortland, OR$54,668.32–$68,340.67 / yearThe Provider Relations Representative is responsible for presenting, promoting, and resolving concerns and issues brought forward by providers and internal staff and develop, improve, and streamline existing provider policies with the goal of removing barriers to providing care. This role will also implement projects and policies that impact providers (includes drafting communications, frequently asked questions, resource guides) to support network needs and promote strong, collaborative relationships.
Customer Relations Representative - State Farm Agent Team Member John Gibson - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberNorth Bend, ORSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Director, Investor Relations Enterprise Community Partners IncDirector, Investor RelationsPortland, OR$150,000–$195,000 / yearEnterprise Housing Credit Investments is seeking a Director on the Investor Relations team to manage investor relationships throughout the bid, approval, underwriting, and closing processes for low-income housing tax credit (LIHTC) investments. Since 1982, we have invested $92.0 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.
Public Relations Officer - ASKCC (KCC STUDENTS ONLY) KLAMATH COMMUNITY COLLEGEPublic Relations Officer - ASKCC (KCC STUDENTS ONLY)Klamath Falls, ORThe Associated Students for Klamath Community College (ASKCC) advocates for the student body by creating opportunities for campus and community engagement and providing access to resources based on the individual and collective needs of students. Responsible for producing a minimum of three (3) dispersing advertisements through written and social media platforms (i.e. posters/flyers, Facebook, etc.) to promote the issues and programs of ASKCC per week.
Client Relations Assistant HR Annie ConsultingClient Relations AssistantClackamas, OregonIn this essential role, you’ll help jump-start our processes and ensure the day-to-day operations run smoothly, making a direct impact on our ability to serve clients with excellence. We are dedicated to living our mission and values every day and are looking for a team member who shares the same passion: Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow.
Customer Relations Representative - State Farm Agent Team Member Jennifer May - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberTualatin, ORSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Community Relations Director Compass Senior LivingCommunity Relations DirectorJunction City, OregonThe CRD supports the financial success of the community, representing the company's culture and values, developing strategic marketing plans, and role-modeling extraordinary customer service. You will guide, train and support team members to serve as a backup in taking inquiry calls, giving tours, and providing customer service as needed.
Community Relations Coordinator Compass Senior LivingCommunity Relations CoordinatorPortland, OregonGuided by goodness, loyalty, faith, and fun, the Community Relations Coordinator (CRC) works collaboratively under the guidance of the Community Relations Director (CRD) to support in achieving occupancy and revenue goals. The CRC will assist with the day-to-day operations of the sales department, including providing tours, managing inquiries, following up on leads, and maintaining accurate records.
Customer Relations Representative - State Farm Agent Team Member Tom Randall - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberGrants Pass, ORYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
Customer Relations Representative - State Farm Agent Team Member Suzanne Bodlovic - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberLebanon, ORBe the catalyst of a growth oriented firm and experience true marketing success with our results driven team. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Customer Relations Representative - State Farm Agent Team Member Ben Brown - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberWood Village, OR$55,000–$75,000 / yearWe’re a growing, community-focused agency located in Wood Village, OR, and we’re actively seeking bilingual (Spanish/English) professionals who are passionate about customer service, sales, and long-term career growth. At Ben Brown State Farm Agency, our mission is simple and meaningful: to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Patient Relations Liaison Legacy HealthPatient Relations LiaisonPORTLAND, Oregon$38.55–$47.93 / hourFull timeThe Patient Relations Liaison is a key member of the Quality and Patient Safety Division, dedicated to ensuring a positive patient experience by addressing complaints and grievances with empathy, efficiency, and regulatory compliance. Responsibilities: The Patient Relations Liaison serves as the primary point of contact between the organization and patients, ensuring a patient-centric and regulatory-compliant response to complaints and grievances.
Patient Relations Liaison Legacy Health SystemPatient Relations LiaisonPortland, OR$38.55–$47.93 / hourThe Patient Relations Liaison is a key member of the Quality and Patient Safety Division, dedicated to ensuring a positive patient experience by addressing complaints and grievances with empathy, efficiency, and regulatory compliance. The Patient Relations Liaison serves as the primary point of contact between the organization and patients, ensuring a patient-centric and regulatory-compliant response to complaints and grievances.