Five (5) years of progressively responsible experience in human services, quality assurance, performance management, program operations, business administration, or a related field, including three (3) years leading cross-functional initiatives, influencing organizational practices, using data to guide decisions, and driving accountability and improvement. Serves as the Division's technical systems administrator for ServicePoint and HMIS platforms, accountable for system configuration, permissions, licensing, integrations, vendor coordination, troubleshooting, data transfers, compliant use, and data continuity; serves as functional lead for EHR and other systems, supporting training, workflows, adoption, and data quality.