You’ll need to understand every part of the operation and be willing to jump in when needed, but your highest-value work is proactive: developing people and leaders, gaining insights from the team, improving systems, studying performance, strengthening the client experience, and building an organization capable of scaling well beyond today’s volume. That means developing the talent already here, recruiting great people, building future leaders, creating healthy accountability, and shaping a culture where people are excited about what they’re building, proud of the work they do, and want to stay and grow.