Reports to: Manager of Product Support Cooperates with: Customers, Engineering, Quality, Sales, Project Management, Field Services Primary Responsibility: The Case Coordinator - Product Support serves as an initial point of contact for MIRATECH customers with commissioned systems, receiving support calls and inquiries, creating accurate Salesforce case records, and routing documented cases to the appropriate department or assigned resource. Proficiency with Windows and MS Office applications (Word, Excel, PowerPoint, Outlook, Teams).Ability to build basic reports and summaries in Excel (e.g., formulas, filters, pivot tables).Willingness to learn and responsibly use AI-enabled tools to support reporting and documentation.