Department: MEMBER SERVICES | Reports to: DIRECTOR OF MEMBER SERVICES | Supervision Exercised: OVERSIGHT OF MEMBER SERVICES STAFF Job Purpose: Customer Service Manager The Customer Service Manager leads the daily operations of the Customer Service team, ensuring timely, accurate and respectful service to members and other customers. Machines, equipment, tools, and supplies used: Constantly operates a computer or other office productivity machinery, such as postage machine, fax, copier, calculator, multi-line telephone system, scanner May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.