Skidmore CollegeHelp Desk Support Specialist Skidmore CollegeHelp Desk Support SpecialistSaratoga Springs, NY$23–$25 / hourFull timeThis includes referring major problems to other IT staff, recording relevant information, logging unresolved calls and emails into the Help Desk ticket system, and assigning tickets to IT staff based on organizational guidelines. These include diagnosing problems and troubleshooting the latest Windows and Macintosh Operating Systems and related hardware, Smartphones and Tablets (iOS, Android), and productivity suites, such as Microsoft Office.
Talent Software ServicesService Desk Analyst Talent Software ServicesService Desk AnalystAlbany, NY$24–$26 / yearFull timeResolves incidents and/or requests in regards to desktop and laptop PC's, printers, scanners, operating systems, 100 + mainframe, web and LAN applications, network issues, remote connectivity, handheld palm and blackberry computing, VPN home support, wireless issues and security access problems. Must have experience in, Active Directory, Lotus Notes, Print Servers, Microsoft Office Professional, Dial-In Protocol, Citrix, VPN, Internet, Intranet, mobile computing, Security, and mainframe technologies.
Contact Government Services LLCSenior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianAlbany, NYSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Nesco Resource, LLCTier 1 Help Desk Analyst Nesco Resource, LLCTier 1 Help Desk AnalystRensselaer, NY$27–$27 / hourThis is a true triage-focused role—ideal for someone who enjoys problem-solving, staying organized in a fast-paced environment, and acting as the “face” of IT for internal users. Join a mission-driven, statewide nonprofit organization that plays a critical role in keeping essential infrastructure running smoothly across New York.
The New York Racing Association Inc.Service Desk Support Specialist The New York Racing Association Inc.Service Desk Support SpecialistSaratoga Springs, NY$24.03–$32.44 / hourThe Service Desk Support Specialist conducts routine tasks for the Service Desk Support team, following established processes under general supervision to ensure accuracy, timeliness, and quality of work. • Contributes to completion of tasks for the support function of the Service Desk Support team, and follows routine administrative processes to ensure accuracy, timeliness, and quality of deliverables.
CompuComService Desk Tech I CompuComService Desk Tech IAlbany, NY$13.50–$19.80 / hourThey are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!
VacatiaFront Desk Associate (2nd Shift) VacatiaFront Desk Associate (2nd Shift)Hancock, MAAs the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Vacation Village in the Berkshires is currently looking for a Front Desk Associate to join our resort team.
MyEyeDr.NewPatient Service/Front Desk Coordinator MyEyeDr.Patient Service/Front Desk CoordinatorHudson, NY$16–$21 / hourFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
Goldfish Swim School - ColonieFront Desk Representative Goldfish Swim School - ColonieFront Desk RepresentativeAlbany, NYAt Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
Delaware North Companies IncFront Desk Clerk, The Gideon Putnam Delaware North Companies IncFront Desk Clerk, The Gideon PutnamSaratoga Springs, NY$18–$20 / hourSet in Saratoga Spa State Park, The Gideon Putnam is a 7-minute walk from Saratoga Performing Arts Center and 7 miles from the boutique shops and restaurants of downtown Saratoga. Delaware North Parks and Resorts is hiring seasonal Front Desk Clerks to join our team at The Gideon Putnam in Saratoga Springs, New York.
Planet FitnessFront Desk Associate Planet FitnessFront Desk AssociateHudson, New York$16–$17 / hourAs a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Vail Resorts IncNewLead Front Desk Agent Vail Resorts IncLead Front Desk AgentHunter, NY$22–$24.69 / hourFrom day one, youll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Cogent Infotech CorporationComputer Support Specialists Cogent Infotech CorporationComputer Support SpecialistsJamaica, NY 11434, NYCogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Canyon RanchNewIT Support Technician I Canyon RanchIT Support Technician ILenox, MAThe Technician resolves day-to-day technology issues, supports the operational systems the property runs on, monitors local infrastructure, and surfaces risk before it reaches the guest. Demonstrate working familiarity with cloud-delivered services the property consumes, including identity, multi-factor authentication, conditional access, productivity, collaboration, and storage platforms.
Penda Aiken, IncComputer Support Specialist Penda Aiken, IncComputer Support SpecialistAlbany, NYYou will act as the first point of contact for state agency users, ensuring financial system stability and data integrity across New York State government operations. Escalation: Identify complex issues requiring specialized attention and route them to second-line support teams or the Help Desk Supervisor.
Nexus StaffComputer Support Specialists Nexus StaffComputer Support SpecialistsAlbany, NYLearn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk . Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.
First Financial Bankshares IncApplication Analyst First Financial Bankshares IncApplication AnalystBachelor's degree and 1-year work experience Ability to work holidays, weekends, or extended hours when required Periodic assignment to after-hours support Desire and ability to self-manage and learn diverse software applications Self-starter, detail-oriented and logical thinker with strong troubleshooting skills Experience in supporting end users remotely via telephone and/or remote desktop applications Strong customer service skills, written and verbal communications Experience with Microsoft 10 Operating System. Will be a member of a Help Desk team that will provide remote or in-person technical support in the areas of: • Computer operating system and hardware • Microsoft applications • Financial accounting applications • Email • Troubleshooting basic network connectivity Communicate with vendors to determine resolution for IT hardware and application platforms.
MindlanceBusiness Analyst Expert MindlanceBusiness Analyst ExpertAlbany, NY$48.60–$53.60 / hourProvide a list of the day to day tasks to be performed by the Selected Candidate: This individual will be expected to participate in the following activities: " Analyze system documentation and system artifacts to develop an understanding of the associated business process. " Elicit business system requirements using one or more of the following methods: analyze current processes, interview users, conduct group meetings, review/analyze existing documentation or system artifacts.
MindlanceBusiness Analyst - Expert MindlanceBusiness Analyst - ExpertAlbany, NY$48.60–$53.60 / hourProvide a list of the day to day tasks to be performed by the Selected Candidate: This individual will be expected to participate in the following activities: " Analyze system documentation and system artifacts to develop an understanding of the associated business process. " Elicit business system requirements using one or more of the following methods: analyze current processes, interview users, conduct group meetings, review/analyze existing documentation or system artifacts.
Compucom StaffingDesktop / VIP Support Technician Compucom StaffingDesktop / VIP Support TechnicianNiskayuna, NY$21–$28 / hourPerform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. #INDCCStaffing
redShift RecruitingNewNetwork & Systems Technician redShift RecruitingNetwork & Systems TechnicianAlbany, NY$20–$22 / hourYou will work closely with other technicians, serve as an escalation resource for complex issues, and support a variety of technologies including Microsoft 365, Windows environments, networking systems, security platforms, and Apple devices. The ideal candidate will have prior service desk experience, strong troubleshooting abilities, and a passion for helping users resolve technical issues efficiently and professionally.
Stark TechFacility Automation Service Specialist Stark TechFacility Automation Service SpecialistBallston Spa, NEW YORKWe specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies like renewable natural gas conversion and energy storage solutions. This position is responsible for providing comprehensive administrative and technical support to the service department, ensuring efficient coordination of service activities, managing documentation, and assisting with troubleshooting and maintenance of facility automation systems.
Redshift Recruiting LLCNewNetwork & Systems Technician Redshift Recruiting LLCNetwork & Systems TechnicianAlbany, NY$20–$22 / hourYou will work closely with other technicians, serve as an escalation resource for complex issues, and support a variety of technologies including Microsoft 365, Windows environments, networking systems, security platforms, and Apple devices. As a Network & Systems Technician, you will serve as a key member of the support team, handling incoming technical requests and providing advanced troubleshooting assistance to clients.
MVP ConsultingBusiness Analyst MVP ConsultingBusiness AnalystAlbany, NYprocessing documentation such as use cases, process flows, screen mock-ups, and data dictionaries. more of the following methods: analyze current processes, interview users, conduct group meetings, review/analyze.
Nexus Staffing, Inc.Computer Support Specialists Nexus Staffing, Inc.Computer Support SpecialistsAlbany, NYContractorKnowledge, Skills, & Abilities: Experience with ServiceNow or other ticket or case management software is a plus Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word Knowledge of basic accounting principles Excellent communication skills Works well with others Reliable and trustworthy Ability to multi-task and set priorities MS SharePoint knowledge is desirable Ability to write non-technical correspondence, communicate in writing. Basic Duties (training is provided on-site): 1st Level Support for Help Desk and Security Incidents Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk Accurately document all issues and requests during the initial call Analyze user issues and questions.
Siritech Solutions CorpBusiness Analyst-W2 Siritech Solutions CorpBusiness Analyst-W2Albany, NYContractor24 months experience with systems related to criminal justice processing (including but not limited to: statistical reporting, disposition processing, fingerprint identification processing, criminal history updating, Sex Offender management, tracking of Wanted/Missing persons, or other applications utilized by law enforcement. Elicit business system requirements using one or more of the following methods: analyze current processes, interview users, conduct group meetings, review/analyze existing documentation or system artifacts.
HARDY INDUSTRIESNow Hiring IT and Telecom Field Technicians HARDY INDUSTRIESNow Hiring IT and Telecom Field TechniciansPittsfield, MAThis role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.
redShift RecruitingNewCybersecurity Specialist redShift RecruitingCybersecurity SpecialistSaratoga Springs, NYThis is an excellent opportunity for an early-career cybersecurity professional looking to gain hands-on experience with security operations, systems administration, network support, and compliance initiatives in a highly regulated environment. Our growing client in the Saratoga Springs, NY area is seeking a Cybersecurity Specialist to support and secure its IT infrastructure across both office and manufacturing environments.
JSM Consulting IncIT SPecialist JSM Consulting IncIT SPecialistAlbany, NY84 months of experience working with end users to troubleshoot both hardware and software issues . Bachelors Degree in an information technology related program of study from an accredited university or college .
Shiftcode Analytics, IncTechnical Business Analyst Shiftcode Analytics, IncTechnical Business AnalystAlbany, NYDevelop and run both regular and ad hoc reports and queries to respond to information requests from executive staff as well as other program staff and assist staff with the design and development of queries and reports to meet users' need. Experience in assigning, establishing, maintaining user access security including workflow security during onboarding and offboarding of users in a Financial or Contracting systems, preferably Oracle Peoplesoft.
MaximusTest Req - Do Not Apply WH MaximusTest Req - Do Not Apply WHBennington, VTFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Lead cross-functional planning and execution of projects aligned with the HR strategy and including, process design, functional requirements, data management, testing, and production operations and support design.
Redshift Recruiting LLCNewCybersecurity Specialist Redshift Recruiting LLCCybersecurity SpecialistSaratoga Springs, NYThis is an excellent opportunity for an early-career cybersecurity professional looking to gain hands-on experience with security operations, systems administration, network support, and compliance initiatives in a highly regulated environment. Our growing client in the Saratoga Springs, NY area is seeking a Cybersecurity Specialist to support and secure its IT infrastructure across both office and manufacturing environments.
ASM Research, An Accenture Federal Services CompanyNewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Albany, NY$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
SercoUser Support Specialist SercoUser Support SpecialistAlbany, NYThe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
New York State Thruway AuthorityNewHousing and Community Renewal Specialist 1 (NY HELPS) New York State Thruway AuthorityHousing and Community Renewal Specialist 1 (NY HELPS)Albany, NY$66,951–$85,138 / yearNON-COMPETITIVE MINIMUM QUALIFICATIONS: Six years of experience analyzing data related to the development and implementation of policies associated with the various housing programs; providing guidance to the public including builders, sponsors, community organizations, local officials, landlords and tenants; or performing inspections or monitoring housing projects. Training and technical assistance will be related to the delivery of the Weatherization program including, but not limited to the Weatherization database, Central & Subgrantee systems, small building and multifamily energy audit software tools, work scope development and other policies and procedures as outlined in the Policy and Procedure Manual (PPM).
Cogent Infotech CorporationAdministrative Assistant Cogent Infotech CorporationAdministrative AssistantAlbany, NYUpdates SLMS and Fed Provider database as changes are made to enrollments, find replacements for classes, inform Fed providers of changes, track, collect and record certificates/attestations for completed classes (in SLMS) o Creates and maintains SLMS courses and classes for Fed Provider and NAIC: Maintains records for Fed Provider and NAIC courses. Manages training rooms and resources, coordinates with Office Services and IT Helpdesk on rooms requests/ Communicates with Office Services and IT Helpdesk to ensure that room resources/technology are in working order and submits requests for maintenance/ assistance when necessary.
MindlanceNetwork Admin MindlanceNetwork AdminAlbany, NY$53.72–$58.72 / hourProvide a list of the day-to-day tasks to be performed by the Selected Candidate: Duties of this position will include, but not be limited to the following: " Design and document laptops and desktops hardware solutions as well as operating systems configurations. This position will assist in developing and supporting the Desktop platform to enable the delivery of high-quality Desktop experience to end users.
New York State Thruway AuthorityNewBusiness Systems Analyst 1,(SG-18), Business Systems Analyst Trainee 2 (SG-16), Business Systems Analyst Trainee 1 (SG-14)(NYHELPS) Item# 01027 New York State Thruway AuthorityBusiness Systems Analyst 1,(SG-18), Business Systems Analyst Trainee 2 (SG-16), Business Systems Analyst Trainee 1 (SG-14)(NYHELPS) Item# 01027Albany, NY$53,764–$85,138 / yearDuties may include: conducting general requirements gathering activities for improvement or automation of simple processes or functions; researching and documenting the current or "as-is" state of the relevant business process or function; utilizing basic requirement elicitation techniques such as individual interviews, surveys, and documentation reviews; functioning as a recording analyst on more complex group interviews; assisting senior analysts in gathering requirements for larger more multi-faceted projects or systems and internal or external interfaces with these systems; creating process, data, or other models utilizing modeling techniques requiring a lower level of training and experience; participating in the implementation of system or interface change and enhancements; conducting specific system tests utilizing test scenarios developed by senior analysts; developing test data and document test results; training on new procedures and software and the creation of procedure manuals; post implementation review and assessment; and identifying, analyzing, and resolving issues for existing systems resulting from errors detected during implementation or in production. Item Specific Summary (This is an optional field with a 500 characters (no spaces) limit): Within the Division of Retirement Services, Bureau of Program Optimization Support and Transformation (POST), under the guidance of higher-level staff, this position will be responsible for participating in systems implementation, maintenance, and support for small scope efforts; providing technical support and customer service; promoting business analysis and professional development; and maintaining professional communication and demeanor.
SealMaster WNY and CNYService Manager Wholesale Sealer SealMaster WNY and CNYService Manager Wholesale SealerAlbany, NYIn this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with SealMaster. Work with stressed customers and stay calm and polite even in tense, emotional situations, remembering that customers are important to our business.
Regeneron Pharmaceuticals IncAssociate Director of IT Operations (Infrastructure Architecture) Regeneron Pharmaceuticals IncAssociate Director of IT Operations (Infrastructure Architecture)Rensselaer, NYAs an Associate Director of IT Operations (Infrastructure Architecture), a typical day might include the following: • Ensure the reliable operation of IT/OT infrastructure, including but not limited to servers, hardware, communications and desktop support, plus oversight of daily operational activities. The Associate Director of IT Operations (Infrastructure Architecture) ensures the reliable operation, delivery, and management of IT/Operational Technology (IT/OT) infrastructure and services, with a focus on supporting a highly regulated GxP environment.
Contact Government Services LLCeDiscovery Technical Advisor Top Secret Clearance Required Contact Government Services LLCeDiscovery Technical Advisor Top Secret Clearance RequiredAlbany, NYContractor shall use electronic discovery software applications to collect data from various FBI storage locations on FBI IT systems, e.g., MS-Exchange servers, shared drives, desktops, text, and instant messages in accordance with the discovery plan to support OGC attorneys, paralegal specialists, Information Management Division personnel, and case agents who are responsible for responding to pre-trial discovery motions, requests, subpoenas related to civil and criminal matters, Congressional inquiries, FOIA requests, and other inquiries. Contractor shall administer data inputs into an electronic discovery review platform, i.e., eDP, which includes but is not limited to creating cases, adding collected source data, handling user access rights, uploading data logs, de-duplicating collected source data, identifying data gaps, merging, verifying data, and assuring electronic discovery production quality in Bates numbering and load file creation.
Contact Government Services LLCSenior eDiscovery Technical Advisor Top Secret Clearance Required Contact Government Services LLCSenior eDiscovery Technical Advisor Top Secret Clearance RequiredAlbany, NYContractor shall use electronic discovery software applications to collect data from various FBI storage locations on FBI IT systems, e.g., MS-Exchange servers, shared drives, desktops, text, and instant messages, in accordance with the discovery plan to support OGC attorneys, paralegal specialists, Information Management Division personnel, and case agents who are responsible for responding to pre-trial discovery motions, requests, subpoenas, related to civil and criminal matters, congressional inquiries, FOIA requests, and other inquiries. • Contractor shall administer data inputs into an electronic discovery review platform, i.e., eDP, which includes but is not limited to creating cases, adding collected source data, handling user access rights, uploading data logs, de-duplicating collected source data, identifying data gaps, merging, verifying data, and assuring electronic discovery production quality in Bates numbering and load file creation.