Service Desk/Customer Service (5%): Works with management to establish and follow guidelines and best practices for ensuring complete service desk coverage during business hours, and striving to provide as near real-time support as possible for walk-up and remote staff as well as for staff using meeting rooms, offices, desks, and other workspaces. These services include employee training and technical support, audio/visual production, device management, enterprise architecture, network management, on-premise and cloud computing, information security, identity management, data management and integration, product management, user experience design, software development, systems engineering, and systems administration.