Alpha Baking Co., Inc.Help Desk Analyst Alpha Baking Co., Inc.Help Desk AnalystChicago, ILTechnical Support: Diagnose and resolve hardware, software, and network issues by providing step-by-step guidance, troubleshooting techniques, and effective problem-solving strategies. Issue Tracking: Utilize a ticketing system to log and track all reported issues, ensuring accurate documentation of the problem, resolution steps, and communication history.
The Peak OrganizationNewDesktop Support Technician (Banking Environment) The Peak OrganizationDesktop Support Technician (Banking Environment)Chicago, IL$25–$25 / hourContractorThis role is responsible for providing day-to-day technical support, managing service tickets, maintaining IT assets, and ensuring minimal downtime for end users. For consideration, please forward your resume in either Word or PDF format to Victor Marrero at vmarrero@peaksystemsinc.com.
804 TechnologyNewNetwork Support Engineer 804 TechnologyNetwork Support EngineerHoffman Estates, ILContractorImpacts: Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements. 804Technology is seeking a w-2 Contract Network Support Engineer to support the site directly onsite all week with a service bar / genius bar style service.
True Group, Inc.Help Desk Manager True Group, Inc.Help Desk ManagerBartlett, IL$80,000–$100,000 / yearThe Help Desk Manager is responsible for leading the help desk and technical support teams to ensure the high availability, security, and performance of all IT systems, including desktops, laptops, networks, and server/storage infrastructure. This role combines hands-on leadership with strategic oversight of support operations, ensuring that both end-users and critical backend systems receive prompt, effective, and reliable support.
Concordia GroupHelp Desk Support II Concordia GroupHelp Desk Support IICarol Stream, IllinoisWith no Level 1 beneath this role, you'll handle the full spectrum of inbound requests while also owning key IT processes including user lifecycle management, Microsoft 365 administration, endpoint security monitoring, and asset management. Key ResponsibilitiesEnd-User Support & TicketingHandle all inbound support requests as the sole frontline technician, triaging and resolving issues at L1 and L2 levels or escalating to the IT Team Lead when appropriate.
Contact Government Services LLCSenior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIChicago, ILSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Contact Government Services LLCSenior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianChicago, ILSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Vantage Point ConsultingHelp Desk Analyst Vantage Point ConsultingHelp Desk AnalystChicago, ILThis involves logging calls into the problem tracking system and resolving 1st level and some 2nd level incidents as well as analyzing problems for routing to appropriate backline support if necessary. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
ACTS BrandIT Assistant / Help Desk (Entry Level) ACTS BrandIT Assistant / Help Desk (Entry Level)Des Plaines, IllinoisACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.
LevCo TechnologiesIT Support Specialist / Help Desk Technician LevCo TechnologiesIT Support Specialist / Help Desk TechnicianChicago, IllinoisThe ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently while delivering exceptional customer service. You will troubleshoot and resolve problems, perform system installations, provide end-user training, and document solutions in accordance with established processes and procedures.
NerdsToGoIT Services Help Desk Service Coordinator / Level 1 Technician NerdsToGoIT Services Help Desk Service Coordinator / Level 1 TechnicianChicago, IllinoisThis is a hybrid role: your primary responsibility is managing the flow of our service board—triaging incoming tickets, assigning work to technicians, and ensuring nothing falls through the cracks. Provide first-touch resolution for common support requests including password resets, MFA issues, printer problems, basic Outlook/Microsoft 365 questions, and user account management.
Leeco Steel LLCHelp Desk Technician Leeco Steel LLCHelp Desk TechnicianLisle, ILJob Summary: The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and as part of a team.
Tree Top StaffingHelp Desk Supervisor Tree Top StaffingHelp Desk SupervisorWheeling, IllinoisTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalate incidents to other support teams where necessary. Serves as the team's manager on duty by supervising and directing the daily activities of the team and assisting team members as needed to resolve problems and complete tasks.
Lyra Technology GroupHelp Desk Technician (Tier 1-2) Lyra Technology GroupHelp Desk Technician (Tier 1-2)Lisle, IllinoisIdentify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member . Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams administration preferred.
NerdsToGo of Chicago Downtown, ILIT Services Help Desk Service Coordinator / Level 1 Technician NerdsToGo of Chicago Downtown, ILIT Services Help Desk Service Coordinator / Level 1 TechnicianChicago, ILThis is a hybrid role: your primary responsibility is managing the flow of our service board—triaging incoming tickets, assigning work to technicians, and ensuring nothing falls through the cracks. Provide first-touch resolution for common support requests including password resets, MFA issues, printer problems, basic Outlook/Microsoft 365 questions, and user account management.
Oakton Community CollegeSenior Manager User Support Services, Des Plaines and Help Desk - Oakton College Oakton Community CollegeSenior Manager User Support Services, Des Plaines and Help Desk - Oakton CollegeOakton, ILThe Senior Manager of User Support Services, Des Plaines and College IT Help Desk is the lead in managing and coordinating support of Oakton''s technology services and on-campus events at the Des Plaines campus. The Senior Manager oversees IT Help Desk operations and provides leadership in user-focused customer support.
University of ChicagoSenior Help Desk Specialist University of ChicagoSenior Help Desk SpecialistHyde Park, IL$26.75–$34.50 / hourReviews and validates payroll-related payment requests to ensure required documentation is present, such as W-9s, receipts, business purpose; and payments meet internal and external policy and tax compliance requirements prior to processing. Among many duties, Financial Services has responsibility for accounting and financial reporting; cash, endowment, and debt management; payroll; sponsored award accounting; and purchasing and paying for goods and services.
Willdan Group IncNewHelp Desk Technician I Willdan Group IncHelp Desk Technician IOak Brook, ILThe Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives.
FE Moran IncNewIT HELP DESK TECHNICIAN FE Moran IncIT HELP DESK TECHNICIANChicago, ILMoran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location…We save lives, protect property, and create healthy environments.
SATO International America IncHelp Desk Technician I SATO International America IncHelp Desk Technician IChicago, ILTalking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly. SUMMARY: The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems.
Strongpoint PartnersHelp Desk Specialist Strongpoint PartnersHelp Desk SpecialistChicago, IllinoisWith a coast-to-coast network of 19 leading firms including HowardSimon ("HSR"), Jocelyn Pension Consulting ("JPC"), Retirement Strategies Group (“RSG”), Retirement Planners and Administrators (“RPA”), Pension Financial Services (“PFS”), Pollard & Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group (“RPCG”), Karel-Gordon & Associates ("KGA"), Cash Balance Actuaries ("CBA"), Pension Consultants, Inc. (“PCI”), Actuaries Unlimited (“AUI”), California Retirement Plans (“CRP”), Benefit Equity ("BEI"), United Benefit Pensions, Inc. ("UBP"), Creative Retirement Systems ("CRS"), Associated Pension Consultants ("APC"), Allied Consultants, Inc. ("ACI"), American Retirement Plan Services, LLC (“ARPS”), and SMS Retirement (“SMS”). Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve.
The Goodheart-Willcox Co., Inc.Help Desk Technician The Goodheart-Willcox Co., Inc.Help Desk TechnicianTinley Park, IL$50,000–$60,000 / yearIdentify trouble ticket trends, escalate identified problems to supervisory personnel and perform problem management to ensure problems are addressed in a timely fashion. Perform computer reimaging, including formatting hard drives, reinstalling operating systems, applying updates, and installing drivers to meet department specifications.
Avant Inc.IT Help Desk Coordinator Avant Inc.IT Help Desk CoordinatorChicago, IL$55,000–$67,000 / yearIf an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.
Dealer eProcessNewHelp Desk Specialist Dealer eProcessHelp Desk SpecialistLisle, IllinoisKey responsibilities include resolving daily tickets and tasks, proactively following up with internal and external personnel, and continuously expanding industry knowledge. The ideal candidate brings at least two years of experience with the technologies listed below, whether gained through self-teaching, a degree (BS or BA), or a boot camp.
TalentBridgeHelp Desk TalentBridgeHelp DeskSchaumburg, IL$50,000–$55,000 / yearThe IT Help Desk Associate supports daily technology operations for the Company by providing technical assistance, troubleshooting end-user issues, and maintaining system reliability. The position requires strong technical troubleshooting skills, customer support capabilities, and the ability to minimize operational disruptions across business systems.
Orsini HealthcareNewService Desk Engineer II Orsini HealthcareService Desk Engineer IIElk Grove Village, IllinoisWorking with the senior manager of Infrastructure and IT partners, provision, implement, and manage infrastructure and end-user computing technologies that meet strategic initiatives from solutions that include commercial off-the-shelf (COTS) products, Software as a Service (SaaS), Infrastructure-as-a-Service (IaaS), Platform as a Service (PaaS) and in-house hosted solutions. The infrastructure includes data center (server, storage, and virtualization), call center, local and wide-area network, desktop, mobile, telephony, cloud and security components, as well as infrastructure that supports critical systems used by software developers.
Advocate Aurora Health IncTelecommunications Operator - PRN/ As Needed Advocate Aurora Health IncTelecommunications Operator - PRN/ As NeededLibertyville, IL$18.85–$28.30 / hour3)Accurately provide various general information to patients, staff, physicians, and the public, including , but not limited to; patient room numbers by referring to the AmCom computer system, physician office and service telephone numbers, visiting hours, hospital and professional building addresses, specific department and/or extension numbers to call for specific information or complaints, phone operation and paging instructions, pager numbers, by referring to directories or computer terminal. Addendum: ADDENDUM TO JOB DESCRIPTIONS RELATED TO PATIENT SAFETY Report patient safety events and near misses in timely fashion Adhere to all behavioral and procedural patient safety practices Promote culture of safety through identifying threats to patient safety and intervening to prevent patient harm Communicate openly and promote team work Report intimidating behavior and other threats to patient safety promptly.
Sargent & LundyIT Service Desk Lead Sargent & LundyIT Service Desk LeadChicago, IL$100,010–$144,190 / yearThis role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support. Since 1891, we have provided comprehensive engineering, design, and consulting services for both traditional and renewable power generation, grid modernization, nuclear power, and more.
Sargent & Lundy LLCIT Service Desk Manager Sargent & Lundy LLCIT Service Desk ManagerChicago, IL$100,010–$144,190 / yearThis role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support. The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.
Huron Consulting Group IncCustomer Success Manager - Service Desk & Endpoint Engineering Huron Consulting Group IncCustomer Success Manager - Service Desk & Endpoint EngineeringChicago, IL$120,000–$165,000 / yearOur accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron's collective strategies and enable real transformation to produce sustainable business results. A Customer Success Manager (CSM) for Service Desk and Endpoint Engineering ensures enterprise clients successfully adopt, optimize, and scale modern workplace tools.
Kirkland & Ellis LLPFirmwide Service Desk Analyst II (10am-6pm CT) Kirkland & Ellis LLPFirmwide Service Desk Analyst II (10am-6pm CT)Chicago, IL$73,000–$79,000 / yearKey Responsibilities: • Frontline Technical Support: Serve as a primary point of contact for technology-related inquiries via phone and email, resolving a high percentage of issues at first contact and escalating more complex problems to the appropriate technical teams. • Issue Tracking & Documentation: Accurately record and manage support requests within the Information Technology Service Management (ITSM) ticketing system, ensuring all incidents, requests, and resolutions are fully documented.
AssureCare LLCService Desk Analyst AssureCare LLCService Desk AnalystIL$18–$20 / hourThe Service Desk is directly involved in recording, troubleshooting, resolving or dispatching incident tickets as well as completing tasks and requests. Must demonstrate ability to work with others and promote a harmonious working relationship in the Call Center, with other Departments, field personnel, and clients.
FlashParkonect L1 Service Desk Specialist FlashParkonect L1 Service Desk SpecialistVernon Hills, IllinoisAccurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting, shipping and dispatch requests) in the Flash's ticketing system (Freshdesk). The Parkonect L1 Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, a strong sense of teamwork, and a desire to help resolve problems.
Kilpatrick Townsend & Stockton LLPIT Service Desk Analyst Kilpatrick Townsend & Stockton LLPIT Service Desk AnalystChicago, IL$25.33–$38.05 / hourHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding , hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to service desk customers.
Wiss, Janney, Elstner Associates IncService Desk Senior Specialist Wiss, Janney, Elstner Associates IncService Desk Senior SpecialistNorthbrook, IL$33.54–$50.31 / hourThis non-exempt position is also eligible for WJE's industry-leading, total rewards package which enables our employees to grow and thrive with comprehensive health and financial benefits including: Robust and affordable health plans for employees and their families, including HSA as well as low and high-deductible PPO options. Wiss, Janney, Elstner Associates Inc. (WJE) is a global firm of engineers, architects, and materials scientists committed to helping solve, repair, and avoid problems in the built world and construction industry.
Consumer Credit UnionSenior Service Desk Specialist Consumer Credit UnionSenior Service Desk SpecialistLake Forest, IL$50,758–$76,138 / yearConsumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. As a Senior Service Desk Specialist, you'll be the go-to expert for hardware and software support-providing hands-on troubleshooting, coaching teammates, and ensuring our technology environment stays secure, stable, and efficient.
Impact NetworkingIT Service Desk Engineer- 2nd Shift Impact NetworkingIT Service Desk Engineer- 2nd ShiftLake Forest, Illinois3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).
Impact NetworkingIT Service Desk Engineer- 3rd Shift Impact NetworkingIT Service Desk Engineer- 3rd ShiftLake Forest, Illinois3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).
Green Thumb Industries IncService Desk Manager Green Thumb Industries IncService Desk ManagerChicago, ILRemote$100,000–$125,000 / yearThe Service Desk Manager will manage a team of Service Desk Analysts and IT support personnel, ensuring efficient resolution of technical issues, optimal user experience, and adherence to ITIL best practices for GTI staff across all locations, including retail, cultivation, office environments and the HQ office. This role will oversee IT support operations, ensuring high-quality service delivery and continuous improvement in IT service management.
Sloan Valve CompanySenior Analyst Service Desk Sloan Valve CompanySenior Analyst Service DeskFranklin Park, IL$85,814.64–$95,209.68 / yearWe manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide. Our compensation range reflects our good faith estimate of what an ideal candidate can expect, but final agreed upon compensation will always be based on the individual candidate's experience, skills, qualifications, and other job-related or market factors that may prove relevant during the hiring process.
FlashParking IncParkonect L1 Service Desk Specialist FlashParking IncParkonect L1 Service Desk SpecialistVernon Hills, IL$52,000–$67,000 / yearAccurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting, shipping and dispatch requests) in the Flash's ticketing system (Freshdesk). The Parkonect L1 Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, a strong sense of teamwork, and a desire to help resolve problems.
RevantageAnalyst, Service Desk Technician RevantageAnalyst, Service Desk TechnicianChicago, IllinoisWindows Server (20XX), Windows 7/8/10/11 (laptop/desktop support), iOS and Android (mobile device support); Skill: Installation, configuration, and support of Microsoft Office and assorted software applications; knowledge of Office 365 as a SaaS platform; Skill: Troubleshooting and resolution of hardware/software issues (internet, VPN, email, browser, authentication/Okta), leveraging tools including Tanium; Skill: Administration of Microsoft Intune, Azure, and Office 365 for device, identity, and application management. With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors.
GCM GrosvenorIT Service Desk Manager GCM GrosvenorIT Service Desk ManagerChicago, IL$135,000–$165,000 / yearThe IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end users receive exceptional technical support across hardware, enterprise software, and an increasingly AI-powered technology stack. The ideal candidate will bring a white-glove service mindset, a broad and current knowledge of enterprise technologies, and the flexibility to operate effectively across a wide range of situations - from complex infrastructure escalations to providing discreet, high-priority support for senior leadership and other VIP stakeholders.
Revantage Corp ServicesNewAnalyst, Service Desk Technician Revantage Corp ServicesAnalyst, Service Desk TechnicianChicago, IL$63,602–$79,508 / yearWindows Server (20XX), Windows 7/8/10/11 (laptop/desktop support), iOS and Android (mobile device support); Skill: Installation, configuration, and support of Microsoft Office and assorted software applications; knowledge of Office 365 as a SaaS platform; Skill: Troubleshooting and resolution of hardware/software issues (internet, VPN, email, browser, authentication/Okta), leveraging tools including Tanium; Skill: Administration of Microsoft Intune, Azure, and Office 365 for device, identity, and application management. With a corporate purpose of 'In Pursuit of Better,' Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors.
Atkore IncIT Service Desk Technician Atkore IncIT Service Desk TechnicianHarvey, IL$52,160–$71,720 / yearPlacement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Create a positive customer support experience and builds strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude.
Cboe Global Markets, IncTrade Desk Associate Cboe Global Markets, IncTrade Desk AssociateChicago, IL$74,800–$110,000 / yearAs a core member of our follow-the-sun service desk, you will play a critical role in supporting a 24x5 low-latency FX trading platform used by leading global banks, buy-side firms, corporates, and liquidity providers - with direct ownership of the Asia trading session, integrating closely with the London and US teams. Beyond platform operations, this role serves as a key liaison between a broad range of external stakeholders - including global and regional banks, buy-side firms, corporates, and prime brokers - as well as internal business and technology teams, making strong communication and relationship management skills essential.
AddisonFront Desk Supervisor AddisonFront Desk SupervisorAddison, IllinoisOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments.
McDonald's CorpGlobal Tech Infrastructure & Operations - SMO Service Desk and ServiceNow Platform, Director McDonald's CorpGlobal Tech Infrastructure & Operations - SMO Service Desk and ServiceNow Platform, DirectorChicago, IL$168,350–$218,860 / yearThis role will collaborate closely with cybersecurity guides, infrastructure leaders, market leaders, Global Technology teams, and 3rd party vendors to provide efficient operation of our technology services and ServiceNow platform. This role is responsible for leading the ServiceNow platform, the Corporate Service Desk, and related ITSM processes such as Service Catalog Management and Knowledge Management ensuring that our services are meeting the needs of our partners.
Floyds 99 Barbershop - Chicago - Wicker ParkFront Desk Host Floyds 99 Barbershop - Chicago - Wicker ParkFront Desk HostChicago, ILSituated amidst cool cafes, unique boutiques, and the vibrant arts scene, our shop is at the center of it all, offering the perfect place to grow your craft and vibe with the community. This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff.
VomelaService Desk Analyst I VomelaService Desk Analyst IElk Grove Village, IL$50,000–$60,000Microsoft Windows 10/11, macOS, Active Directory/Entra ID, o365, MFA/SSO, iOS/Android, Dell, VPN, RMM, EDM, MDM, TCP/IP, DNS, Chrome, Teams/Zoom, ITSM/ITIL best practices. Technical knowledge and experience with desktop hardware and operating systems, networking basics, desk and mobile phones, software installation/configuration/troubleshooting.