241 Results for

Help Desk Jobs in Greenbelt, MD

Jobs

New!

Arlington, VA2 days ago

The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest. The ideal candidate will have solid news judgment, be a compelling and accurate writer, and be able to multitask and manage their time in order to help put together an exciting and informative newscast.

New!

Washington, DC3 days ago

Provide day-to-day support for audio-visual (AV/VTC) systems, meetings, and video calls . Manage IT tools like Intune, Azure, Bomgar, Active Directory, and inventory systems .

Washington, DC14 days ago

Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. - Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.

Arlington, VA13 days ago

We deliver practical, credible and defensible results offering actionable insights by applying data-driven and analytics-based approaches in combination with multidisciplinary talent, subject matter experts, and tangible and repeatable assets in the form of databases, models, approaches and techniques. Our employee-owners pride themselves on their ability to apply deep analytical rigor and innovative thought that assist clients in understanding and solving a myriad of challenging resource planning and management problems.

Columbia, MD30+ days ago

$69,000–$109,700 Per Year

Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.

Rockville, Maryland30+ days ago

$74,000–$79,000 Per Year

This role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents. The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the stability of IT systems and infrastructure.

Rockville, Maryland30+ days ago

$60,000–$64,000 Per Year

This role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1–2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.

Washington, DC30+ days ago

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

Washington, DC30+ days ago

The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

New!

Arlington, VAToday

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems.

Washington, DC30+ days ago

Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.

Washington, DC20 days ago

Ensure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Reston, VA17 days ago

We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. This is a true player/coach role-you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts.

Columbia, MD30+ days ago

$23–$25 Per Hour

Bachelor's Degree in Accounting, Finance, or a relevant field and minimum of 3 years of Accounts Payable experience with a strong understanding of the full AP cycle -OR- High School Diploma and minimum of 7 years of Accounts Payable experience with a strong understanding of the full AP cycle. • Utilize strong working knowledge of 1099 MISC, INT, and NEC forms to generate corrections and ensure adherence to IRS filing requirements.

Arlington, VA29 days ago

Temporary
Contractor
Full-time

Qualifications: • Requirement - At least 5-7 years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud. The portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services.

Baltimore, Maryland27 days ago

$19–$21 Per Hour

Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Washington, Washington, DC30+ days ago

$70,000–$85,000 Per Year

Washington, DC30+ days ago

ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.

Bethesda, MD21 days ago

$80,000–$95,000 Per Year

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .

Washington, DC30+ days ago

Reston, Virginia20 days ago

$115,000–$120,000 Per Year

This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.

Baltimore, MD28 days ago

Temporary
Contractor
Full-time

Description: The Lead Business Analyst will champion the analysis of complex business processes, documenting cross agency workflows, identify opportunities, and establish deep collaboration with the technical teams on delivering solutions. • Deliver precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.

Chantilly, VA8 days ago

Accept initial trouble reports; providing problem documentation and reporting services; diagnosing and resolving desktop, printer, mobile device, and LAN hardware and software problems. Maintain a high level of customer service by accepting and documenting complaints, managing customer follow ups and contacts, and providing proactive updates to customers.

Maryland, MD13 days ago

$100,000–$140,000

Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.

New!

Falls Church, VA4 days ago

Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred. Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

New!

Washington, D.C., Washington, DC6 days ago

$26–$33 Per Hour

Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.

New!

Arlington, VA4 days ago

Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies. At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.

Fort Belvoir, VA30+ days ago

Full-time

Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.). CLOVEHITCH is seeking a Help Desk / Access Manager to manage user access to intelligence databases and communities of interest, validate security clearances, troubleshoot access issues, and maintain SOPs.

New!

Silver Spring, Maryland5 days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Bethesda, MD15 days ago

Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.

Frederick, MD30+ days ago

Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. This role is critical in ensuring smooth day-to-day operations by resolving basic IT problems, escalating complex issues, and maintaining high levels of customer satisfaction.

Silver Spring, MD30+ days ago

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. In this role, you will provide help desk support to Department of Commerce desktop users and support IT systems used in offices, on research vessels, and on research aircraft.

Ft. Belvoir, DC30+ days ago

Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.). Core services include cross-domain solutions, secure network access, data management, systems integration, and access relevant reporting across U.S. and multinational platforms.

Germantown, Maryland30+ days ago

$75,000–$95,000 Per Year

The Senior Help Desk Analyst provides advanced technical and professional support to the DOE EHSS contract, applying independent judgment across two primary areas: (1) leading user support and operational oversight for the EHSS portfolio of databases and applications, including account governance, user guidance, and coordination between Data Owners and development teams; and (2) managing enterprise IT asset operations for EHSS staff by overseeing deployment, relocation, troubleshooting, and lifecycle coordination with EITS, while maintaining comprehensive year‑round inventory control. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

Washington, DC30+ days ago

$60,000–$120,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

Arlington, VA30+ days ago

Oversee help desk operations to ensure efficient and timely support. U.S. citizenship and ability to obtain DHS Suitability clearance.

Ellicott City, MARYLAND30+ days ago

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory .

ARLINGTON, VA24 days ago

Full-time

You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.

Alexandria, VA30+ days ago

The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Triage and resolve escalated user issues.

Reston, VA30+ days ago

The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback.

Baltimore, Maryland8 days ago

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

New!

Annapolis Junction, MD6 days ago

$220,000–$230,000 Per Year

Provide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1(Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Required Experience:Demonstrated ability to operate as a self-starter with strong verbal and written communication skills, capable of conveying complex concepts effectively to customers and end users.

New!

Annapolis Junction, MD4 days ago

$220,000–$230,000 Per Year

Washington, Washington, DC30+ days ago

$115,000–$150,000 Per Year

The salary range displayed is an estimate and will be determined based on several factors, including the individual’s combination of education, knowledge, skills, competencies, and experience, as well as contract parameters and organizational requirements. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Washington, DC27 days ago

When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country’s leading integrated service providers.

Fort Belvoir, VA30+ days ago

Full-time

ISC)² Systems Security Certified Practitioner (SSCP) – Qualifies for both Level I and Level II. Cisco CCNA Security – Retired, but still honored if previously earned.

Reston, VA21 days ago

Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).

New!

Washington, DC6 days ago

Desired" or "Highly Desired" skills are a PLUS but may NOT be requiredSkill MatrixExperience with Business workflow processesRequired / DesiredAmountof ExperienceExperience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;Required5YearsExperience providing help desk support for iOS devices, iOS-based applications, and iCloud account management;Required5YearsExperience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;Required5YearsExperience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. We are looking for SDT - Senior (Min 5yrs Exp) HYBRID (In Person interviews)POSITION DESCRIPTIONDIRECT CLIENT PositionNumber of positions: 1Length: 4-18 Months + (annual extensions)Location: Washington DC 20024Immediate interviews In Person interviews ONLY Service Desk Technician Senior.

Washington, DC14 days ago

$70,000–$85,000 Per Year

This position will serve as the first point of contact for technical issues for internal and remote employees, be responsible for providing exceptional customer service while completing a variety of desktop and help desk support activities at corporate headquarters for all Verus Mortgage employees/ Invictus Capital Partners. Experience in supporting office network printers, VOIP phone system, office building security badge systems, mobile device email setup and connectivity.

Springfield, VA30+ days ago

The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (instant messaging, Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.). + The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.

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Help Desk Jobs in Greenbelt, MD

Jobs

National Newscast Producer, The National News DeskSinclair Broadcast Group

Audio Visual TechnicianProKatchers

Windows, iOS support - Hybrid - Contact - Washington, DC - B3881BTechnovision Inc

IT Help Desk Support & Endpoint AdministratorTechnomics

Help Desk Specialist I (Government)AT & T

Help Desk Specialist (Tier 3) / Application Support SpecialistGoldbelt, Inc.

Help Desk Specialist (Tier 1–2) / Application Support SpecialistGoldbelt, Inc.

Defense Travel System Help Desk Technician IIEssnova Solutions, Inc.

Mid-level Help Desk Support TechnicianChenega Corporation

Tier 2 Help Desk AnalystChenega Corporation

Help Desk SupportEssnova Solutions, Inc.

Help Desk ManagerQuadrant Inc

Help Desk Lead / SupervisorConverged Security Solutions

Accounts Payable Specialist (1099 Specialization)nTech Solutions, Inc.

Tier 2- Telecom / Voice Analyst (Cisco Call Manager / Teams Phone)Trigyn Technologies Inc

Help Desk Support TechnicianDecisionPoint | Cortek

Senior Help Desk TechnicianCouncil on Foreign Relations

Junior Help Desk Specialist - Active TS/SCI with CI PolyENS Solutions, LLC

Senior Help Desk EngineerSystem One

Mid Level Help Desk Specialist - Active TS/SCI with CI PolyENS Solutions, LLC

Help Desk ManagerAddison Group

Lead Business AnalystTrigyn Technologies Inc

Help Desk Technician IChenega Corporation

Help Desk Manager / Project ManagerLCG, Inc.

Help Desk Tier II (DHA)Quadrant Inc

Help Desk SpecialistArdent Eagle Solutions

VIP Help Desk AnalystChenega Corporation

Help Desk / Access ManagerCLOVEHITCH

Help Desk SpecialistEntarian

Help Desk Tier II Technician (Secret Cleared)Connsci

Tier 1 Help Desk AnalystIBM

Help Desk Support TechnicianActioNet, Inc

Help Desk / Access Manager - Mid LevelEC Technology, LLC

Help Desk Analyst - Senior LevelEdgewater Federal Solutions, Inc.

Help Desk LeadActioNet, Inc

Help Desk ManagerSiloSmashers

IT Help Desk Support - Level IIK2 Staffing

Help Desk Senior (Guantanamo Bay)Agil3 Technology Solutions (A3T)

Help Desk Specialist – Tier 2 - Managed Service Provider SupportSummit Technologies, Inc.

Help Desk Tier 2 Mac WindowsSharp Solutions Inc

IT Help Desk Tech IMercy Medical Center

Help Desk Lead (Annapolis Junction, MD)Shield Consulting Solutions

Help Desk LeadShield Consulting Solutions

Help Desk ManagerTekSynap

Help Desk Technician (DOE- F)EMCOR Government Services, Inc.

Help Desk/ Access Manager (TS/SCI REQUIRED)PROVATOHR INC

Tier 2 Service Desk L2Sharp Solutions Inc

Service Desk Technician - Senior with Min5yrs exp (In erson Interview) (HYBRID_Only Local to DMV Area)Advanced American Technologies, Inc

Service Desk AnalystInvictus Capital Partners

Service Desk Specialist - active TS/SCI clearanceV2X

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