NewJourneyman IT Help Desk Specialist GDR DefenseJourneyman IT Help Desk SpecialistWashington, WAFull timeThe selected candidates will support approximately 275 agency users by delivering Tier II technical support, resolving hardware and software issues, deploying and maintaining enterprise endpoints, and assisting with modernization initiatives across Windows, macOS, iOS, and Android environments. Position Summary GD Resources is seeking two experienced Journeyman IT Help Desk Specialists to provide advanced desktop and endpoint support services at the Congressional Budget Office (CBO) in Washington, DC.
Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCIdentify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
NewSenior Help Desk Engineer System OneSenior Help Desk EngineerBethesda, MD$80,000–$95,000 / yearSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role.
NewService Desk Support Associate Sparks GroupService Desk Support AssociateMcLean, VAResponsibilities : Provide day-to-day support with Windows 10, Mac OS & OSX, MS Office (primarily Outlook), LAN, VPN, remote devices, hardware, peripherals, and other technologies. Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications, mobile and remote access services.
Financial Manager Savantage SolutionsFinancial ManagerRockville, MD$110,000–$132,000 / yearSavantage Solutions is seeking a Financial Manager to join our professional services team supporting the mission of a federal government agency dedicated to enabling the Department of Defense, the U.S. Government, and international partners to counter and deter weapons of mass destruction and improvised threat networks. Document development efforts and produce guides, job aids and other information to support the Agency’s automated spend plan management system and other financial tools (to include but not limited to DAI, Joint Integrated CBRN Analytic Platform (JICAP), and Dormant Account Review Quarterly (DAR-Q).
Public Member Consultant ARCTICOM LLCPublic Member ConsultantWashington DC, DCOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.
IT Help Desk Manager Covington & Burling LLPIT Help Desk ManagerDC$122,400–$153,000 / yearITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.
Tier I Help Desk Analyst KeenLogicTier I Help Desk AnalystWashington, DCFull timeProvides Tier I technical support for software, hardware, and network issues by performing initial problem diagnosis and guiding users through step-by-step solutions, or by applying established procedures to resolve first-tier support issues. KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices.
NewHelp Desk Support, Call Center 24/7 Support Info Gain ConsultingHelp Desk Support, Call Center 24/7 SupportAlexandria, VA$1–$3 / hourPosition: Help Desk Support, Call Center 24/7 SupportLocation: Alexandria, VAWork Environment: On-site with potential for authorized teleworkClearance Required: SecretStatus: FundedInfo Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract. To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future.
Help Desk Specialist I (Tier I Agent - Internal) Aretec Group IncHelp Desk Specialist I (Tier I Agent - Internal)Ashburn, VAEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VARemoteFull timeEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
Enterprise Help Desk (EHD) Tier 1 Leidos Holdings IncEnterprise Help Desk (EHD) Tier 1Lorton, VA$45,500–$82,250 / yearThe Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF). For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Help Desk Manager Level I ActioNet IncHelp Desk Manager Level IDCThis role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
Service Desk Administrator/Help Desk Specialist DOJ EOIR End User Support ITC FederalService Desk Administrator/Help Desk Specialist DOJ EOIR End User SupportFalls Church, VARESPONSIBILITIES: Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership. ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
NewIT Help Desk Technician End-User Support & Installations U.S. CourtsIT Help Desk Technician End-User Support & InstallationsAlexandria, VASuccessful candidates will have two years of relevant experience, strong proficiency in Windows and Microsoft Office, and excellent customer service skills. This one-year temporary position involves providing IT help desk support to judges, judicial staff, and clerks.
DAI Help Desk Lead – Secret – Washington D.C. BizFirstDAI Help Desk Lead – Secret – Washington D.C.Washington, District of ColumbiaThe DAI Help Desk Lead will play a crucial role in organizing, directing, and monitoring the work of qualified personnel, as well as scheduling personnel rotations to ensure efficient and effective help desk coverage and support operations. Strong knowledge and experience with Oracle Federal Financials modules, including Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash.
Enterprise Help Desk (EHD) Tier 1 LeidosEnterprise Help Desk (EHD) Tier 1Lorton, VirginiaMarch 26, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. The Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF).
NewHelp Desk Specialist ERTHelp Desk SpecialistSilver Spring, MD$25–$28 / hourDuties include:Workstation security patchingProduce routine and ad hoc security artifactsGenerate activity and metrics reportsProvide support for issues escalated from Tier 2Serve as point of escalation for complex technical incidents and requestsLead software testing and approval activitiesSupport Mac workstationsIssue remediation and request triaging for custom applicationsMobile device supportProvide meeting supportSupport other CX activities and projectsSupport other NMFS project teams during implementation and testing of changes or enhancements to the NMFS LAN and applications. The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland.
Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support ITC Federal, Inc.Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User SupportFalls Church, VirginiaFull timeMonitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership. ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
Help Desk Tier 2 Lead CACI International IncHelp Desk Tier 2 LeadNational Harbor, MD$61,600–$129,300 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
NewSenior Systems Administrator / Help Desk Engineer Ennoble FirstSenior Systems Administrator / Help Desk EngineerGaithersburg, MDAs a trusted technical expert, you will support both cloud and on-premises environments, provide advanced systems administration and end-user support, and collaborate with software engineers, DevSecOps specialists, cybersecurity professionals, and customer stakeholders to maintain reliable operations and continuously improve the user experience. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
NewIT Help Desk Specialist Rapid StrategyIT Help Desk SpecialistWashington, DC$68,000–$78,000 / yearThe successful candidate will work closely with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support and maintain secure, reliable endpoint environments. This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms while supporting enterprise endpoint management, identity administration, and cybersecurity initiatives.
Help Desk Manager Integral Consulting Services IncHelp Desk ManagerTysons Corner, VAPlan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance GD Information TechnologyHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
Help Desk Specialist - Level 2 Stratum NetworksHelp Desk Specialist - Level 2Annapolis Junction, MarylandAs leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. S TRATUM NETWORKS OVERVIEW: Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of ColumbiaThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Help Desk Specialist Ascension Federal ServicesHelp Desk SpecialistSpringfield, VirginiaThe specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams. The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues.
NewHelp Desk Specialist I - Tier 1 Support TEEMAHelp Desk Specialist I - Tier 1 SupportAshburn, VA$48,000–$50,000You will manage inbound support requests through phone, chat, email, and ticketing systems, providing exceptional customer service while troubleshooting application and access issues. Success in this role requires strong technical aptitude, excellent communication skills, and the ability to thrive in a rotating shift environment supporting mission-critical operations.
Help Desk Program Manager GD Information TechnologyHelp Desk Program ManagerWashingtonExperience: 10+ years of prior Help Desk experience with a minimum of 5 years’ experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Specialist Athena Technology GroupHelp Desk SpecialistWashingtonAthena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. The ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
Tier 1 Help Desk Analyst Chenega CorporationTier 1 Help Desk AnalystArlington, VAAbility to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.
Tier II Help Desk / Systems Administrator Omniscius ConsultingTier II Help Desk / Systems AdministratorAnnapolis Junction, MDFull timeAs a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
Help Desk Specialist Ardent Eagle SolutionsHelp Desk SpecialistWashington, D.C., Washington, DC$26–$33 / hourFull timeFinal compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.
Help Desk Analyst VivSoft TechnologiesHelp Desk AnalystHerndon, VARemoteFull timeYou will work closely with the Program Manager, Business Process Specialists, and fellow Help Desk personnel to ensure timely resolution of incidents while delivering high-quality customer service. As a member of the Help Desk team, you will provide first-line technical support to users by diagnosing and resolving hardware, software, and system-related issues.
Help Desk Technician - TS/SCI W/ Polygraph GD Information TechnologyHelp Desk Technician - TS/SCI W/ PolygraphWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required GD Information TechnologyMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashingtonOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Tech - MIDS - TS/SCI w/Polygraph GD Information TechnologyHelp Desk Tech - MIDS - TS/SCI w/PolygraphAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Help Desk - Tier II&III Progression IncHelp Desk - Tier II&IIIWashington, DCAbility to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.#INDPRO
NewHelp Desk - Tier I&II (Mid) Progression IncHelp Desk - Tier I&II (Mid)Chantilly, VA, VAAbility to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Help Desk Technician NVR IncHelp Desk TechnicianReston, VAWe dont just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVRs multi-billion dollar business operations. At NVR, our technology teams are at the forefront of innovation, delivering advanced tools and solutions that empower multiple business lines and support our mission to create exceptional living experiences for our customers.
Help Desk Specialist CACIHelp Desk SpecialistFort Meade, MarylandPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Leverage technical background to guide troubleshooting and incident management for support, Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
Help Desk Analyst CACIHelp Desk AnalystFort Belvoir, VirginiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
Help Desk Manager IntegralHelp Desk ManagerTysons Corner, VirginiaFull timeResponsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. Overview: The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
NewHelp Desk Lead/CAB Manager ValidaTek IncHelp Desk Lead/CAB ManagerArlington, VASummary: We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
Help Desk Technician - DAYS - TS/SCI W/ POLY GD Information TechnologyHelp Desk Technician - DAYS - TS/SCI W/ POLYAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.