Help Desk Supervisor Ken`s FoodsHelp Desk SupervisorMarlborough, Massachusetts$110,000–$120,000 / yearFull timeThe Help Desk Supervisor at Ken’s Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting consistency, and overall service quality. This role oversees IT support across corporate offices, manufacturing facilities, and distribution locations, ensuring reliable, timely technical support for business users and production operations, with a strong focus on uptime, responsiveness, and consistent service across all sites.
for Desktop Support Engineer (Window 11 Upgrade) Tanisha Systemsfor Desktop Support Engineer (Window 11 Upgrade)Plymouth, MAContractorRequired Technical and Professional Expertise: 6 + years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. Monitor and analyse gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.
Help Desk Specialist A-Line Staffing Solutions LLCHelp Desk SpecialistSmithfield, RI$17–$17 / hourThe Application Technical Specialist will support multiple technical rollout projects simultaneously; project timelines may run into evenings, nights, and across different time zones; candidates MUST be willing to move around shift times as required by project needs. • A minimum of a High School Diploma or GED required; higher education or additional technical training is a plus .
L2 MAC Support Engineer Sky Systems IncL2 MAC Support EngineerBoston, MA$22–$25 / monthFull timeJob Type: Full Time (5days/weeks) onsiteLocation: Boston, MALong Term ContractJob OverviewThe Apple macOS Desktop Support L2 Engineer will provide comprehensive end-user support for corporate Mac devices. The role focuses on incident resolution, service requests, break-fix support, and ensuring service delivery in line with defined SLAs.
Desktop Support Analyst AlphaNet ConsultingDesktop Support AnalystLynn, MA$20–$22 / hourTemporaryContractorFull timeGood understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections·. Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)·.
NewDesktop Support Engineer Raas Info Solutions Pvt LtdDesktop Support EngineerBurlington, MA$24–$29 / hourContractorEnsures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems. · Servers: Windows 2000, Windows 2003, Windows 2008, · Knowledge of Active Directory, Novell eDirectory, Lotus Notes, and Exchange 2010/2016/O365.
Help Desk Specialist Cannon SearchHelp Desk SpecialistBoston, MAI’m partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team. This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished, client-facing environment supporting attorneys and professional staff.
Help Desk Analyst StratAcuity Staffing Partners IncHelp Desk AnalystBoston, MAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Help Desk Analyst Compu-Vision Consulting Inc.Help Desk AnalystBoston, MA$30–$30 / hourLeverage internal and external resources (knowledge bases, manuals, and support sites, vendors) to answer questions and resolve issues. " Monitor help desk ticketing system, ServiceNow, for tickets assigned to the help desk to process or triage tickets to other support groups.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIBoston, MASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianBoston, MASkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Technical Support Representative ($17.00/hr) - 169044 A-Line Staffing Solutions LLCTechnical Support Representative ($17.00/hr) - 169044Smithfield, RI$17–$17 / hourProvide first-level troubleshooting support to field technicians, vendors, and contractors completing in-store technology installations and upgrades. If you think this Technical Support Call Center Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!
Help Desk / Field Support Technician E LogicHelp Desk / Field Support TechnicianWoonsocket, RIThe Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from Woonsocket Housing Authority ("WHA") locations. This role requires participate in $24\times7\times365$ emergency threat responses and critical incident resolution pipelines and the primary location will be at 679 Social Street, Woonsocket, RI 02895.
Help Desk Specialist Seven Seven SoftwaresHelp Desk SpecialistBoston, MAPRIMARY RESPONSIBILITIES 1.Manage Help Desk requests.2.Provide frontline computer trouble shooting / problem resolution.3.Process System Access requests.4.Coordinate hardware repair.5.Install and configure desktop computers and printers.6.Perform administrative duties(ordering supplies, receiving of equipment, and performing inventories)7.An ability to prioritize and organize work effectively.8.An ability to work under pressure and tight deadlines.9.Excellent investigative and problem solving abilities.10.Assist in process and documentation improvements.11.Perform other duties as assigned. JOB REQUIREMENTS1.Associate?s degree or 2 years of college in IT related field.2.1 year of technical experience supporting hardware and software in multi-user networked environment.3.Must be personable, have a customer-friendly attitude and have the ability to work in a team environment.4.Strong knowledge of Microsoft Office client applications5.Strong communication skills are required.6.Must be self-motivated and able to work without supervision .
Help Desk Technician (Level 1/2) BMIT LLCHelp Desk Technician (Level 1/2)Waltham, MA$58,000–$72,000 / yearYou'll resolve issues quickly, communicate clearly, and escalate intelligently - all while building relationships that keep clients confident in our service. Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365).
IT Help Desk Technician Lead MondoIT Help Desk Technician LeadFall River, Massachusetts$100,000–$110,000 / yearOur client is seeking a hands-on IT Help Desk Leader to modernize and transform a legacy support function into a forward-thinking, scalable service organization. This role is ideal for someone who thrives in both technical execution and team leadership, with a strong focus on customer service and operational improvement.
Help Desk Support Engineer Gamen GroupHelp Desk Support EngineerBoston, MAAs Support Engineer, you will be responsible for first- and second-tier support for clients; regular communication with client and internal teams; software installations; timely problem resolution and maintaining healthy client relationships. The Support Engineer plays a key role interfacing directly with clients and internal technical delivery and product teams to ensure successful project outcomes and ongoing client satisfaction.
Help Desk Technician United States CourtsHelp Desk TechnicianBoston, MA$45,695–$90,906 / yearLocation Boston, MA Opening and Closing Dates 06/10/2026 - Open Until Filled Appointment Type Permanent Classification Level/Grade CL 23 - CL 25 Salary $45,695 - $90,906 Link to Court Careers Information https://www.mad.uscourts.gov/human-resources/emp-home.htm Court Name/Organization Massachusetts District Court Overview of the Position The U.S. District Court Clerk's Office currently is accepting applications for a full-time Help Desk Technician.
IT Service Desk Technician TrexonIT Service Desk TechnicianChelsea, MassachusettsThe essential functions of the job include providing Tier 1 and Tier 2 desktop support, managing the IT service desk ticket queue, maintaining hardware and peripheral equipment, supporting infrastructure projects, and serving as a resource for end users across the Braintree and Chelsea locations. Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
NewT1 Service Desk Analyst StratAcuity Staffing Partners IncT1 Service Desk AnalystBoston, MAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. This is a hands-on, user-facing support role requiring strong technical troubleshooting skills, clear communication, and the ability to resolve issues in real time across remote, phone, and in-person channels.
Director, Service Desk - East Coast (Remote) Daley and AssociatesDirector, Service Desk - East Coast (Remote)Boston, MARemoteOur client, a large consulting firm headquartered in North America with a strong presence in the Northeast, has an immediate need for a Director of Service Desk with a focus on the leadership and oversight of their nationwide end-user support services practice. The position oversees support operations across multiple tiers and plays a key role in building scalable, efficient processes within a dynamic, fast-paced environment.
Service Desk Technician (Desktop Lead) - Roxbury Community College Roxbury Community CollegeService Desk Technician (Desktop Lead) - Roxbury Community CollegeBoston, MAOperating within a Windows-focused environment integrated into the Azure Cloud, the Desktop Lead ensures high-quality technical support while overseeing the day-to-day operations and management of the ITIL-based helpdesk . The Service Desk Technician (Desktop Lead) serves as the primary point of contact for advanced hardware and software support at Roxbury Community College (RCC).
Service Desk Agent Commonwealth of MassachusettsService Desk AgentBoston, MAManagement Analyst II'',''Management Analyst II'',''United States-Massachusetts-Boston-1 Ashburton Place'',''United States-Massachusetts-Boston-1 Ashburton Place'',''Administrative Services'',''Administrative Services'',''Operational Services Division'',''Operational Services Division'',''Full-time'',''Full-time'',''Day'',''Day'',''Mar 30, 2026, 2:50:55 PM'',''Mar 30, 2026, 2:50:55 PM'',''1'',''1'',''99,525.66'',''69,600.44'',''99,525.66'',''Yearly'',''Ashley MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis or in program administration or program management or (B) any equivalent combination of the required experience and the substitutions below.
Senior Service Desk Technician (Boston, MA-Hybrid) Edelman Financial Engines LLCSenior Service Desk Technician (Boston, MA-Hybrid)Boston, MA$48,800–$65,100 / yearRecognized by Barron's as a top RIA firm for eight years in a row (awarded each September (2018-2025) based on prior 12-month data through June 30)1, we support more than 1.27 million clients across 140+ offices nationwide and manage over $324 billion in assets 2. As a Senior Service Desk Technician on the IT Service Tech team, you'll play a pivotal role as a primary escalation point for complex technical issues and provides advanced support to end-users.
Service Desk Intern Commonwealth of MassachusettsService Desk InternChelsea, MAPreferred Qualifications: • IT Background • Knowledge of technical infrastructure and applications • Working knowledge/experience with Microsoft Office Suite and Office 365 • Analytical and technical problem-solving abilities • Customer Service Skills • Excellent communication and writing skills • Self-motivated and able to learn quickly • Ability to prioritize work-specific incidents. We provide enterprise-level information technology services, including network management and security, computer operations, application hosting, desktop provisioning and management, and modern and responsive digital services, to 40,000 internal stakeholders, plus residents, business owners, and visitors to the Commonwealth of Massachusetts.
IT Service Desk Specialist PathAIIT Service Desk SpecialistBoston, MassachusettsOur AISight platforms and AI products promise substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning. This is an entry-level role designed for someone who wants to grow their skills in a fast-paced, high-impact environment, with mentorship from experienced IT leaders.
Help Line Agent Westinghouse Electric Co LLCHelp Line AgentNorwell, MA$20–$26 / hourWho You Are: 3+ years of IT Helpdesk Support experience Minimum of High School Diploma and or Equivalency MUST have experience with ServiceNow ticketing system Great Customer Service Skills, Strong analytical, troubleshooting and typing skills MUST have experience and knowledge of Windows 11 operating system MUST have experience in an IT setting with computer hardware/software and troubleshooting and identifying issues to work towards resolution. At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
Service Desk Manager ApplauseService Desk ManagerFramingham, MA$90,000–$100,000 / yearThe manager will report to the Director of Information Technology, and be responsible for leading a diverseteam, supporting key projects, and maintaining high service levels. Global Team Management: Proven experience managing geographically distributed teams, including understanding cultural differences and communication challenges.
Service Desk Tech I CompuComService Desk Tech IBoston, MA$13.50–$19.80 / hourThey are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!
IT Service Desk Analyst CarGurus IncIT Service Desk AnalystBoston, MA$62,000–$78,000 / yearExperienced working in a team-oriented and collaborative environment Knowledge of Service Desk operations using Jira Service Management Broad understanding of IT concepts development practices and architectures Applied best practice IT Service Management processes in the delivery and support of IT services e.g. the ITIL Information Technology Instrument Library best practice framework. Strong interpersonal skills attention to detail and ability to manage tasks simultaneously On-call and occasional hours outside normal business hours according to our needs Exceptional communication skills able to interface confidently with executive leadership and non-technical users alike.
Senior IT Service Desk Technician UNAVAILABLESenior IT Service Desk TechnicianBoston, MA$37.50–$50.96 / hourSuffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. This role resolves complex issues across Windows and macOS environments, mentors junior technicians, drives knowledge quality, and partners with Engineering and Operations teams to improve service delivery.
Senior IT Service Desk Technician Suffolk Construction Company IncSenior IT Service Desk TechnicianBoston, MA$37.50–$50.96 / hourSuffolk - America's Contractor - is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. This role resolves complex issues across Windows and macOS environments, mentors junior technicians, drives knowledge quality, and partners with Engineering and Operations teams to improve service delivery.
Deal Desk Analyst AcuityMDDeal Desk AnalystBoston, MA$100,000–$120,000 / yearOur platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided.
Equity Cash Trading - Sales Trading Desk Support (Analyst) Jefferies Financial Group IncEquity Cash Trading - Sales Trading Desk Support (Analyst)Boston, MA$80,000–$100,000 / yearThe successful candidate will play an important role in keeping the sales trading desk running efficiently by supporting client interactions, assisting with deal-related activity, and handling core operational and administrative functions. Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services.
IT Service Desk Technician II Materion CorpIT Service Desk Technician IILincoln, RIThe candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).
Service Desk Support Specialist I-II Christian ScienceService Desk Support Specialist I-IIBoston, MassachusettsStrong analytical and problem-solving Able to resolve technical issues both directly (hand-on) and indirectly (teamwork, influence) through service partners and product vendors. Know when to escalate issues & request external help (i.e. vendors, technical specialists) to resolve an issue versus spending more time & resources internally.
Service Desk Technician II (Secret Clearance) Red RiverService Desk Technician II (Secret Clearance)Lexington, MassachusettsIdeal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles: Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System.
Director, Internal Sales Desk Manulife Financial CorpDirector, Internal Sales DeskBoston, MA$70,000–$121,300 / yearThe Director, Internal Sales Desk is a senior sales leader responsible for building and leading a high-performing Sales Desk that drives distribution growth and delivers consistent, high-quality presales support. This role oversees both Internal Wholesalers and Sales Support Specialists, ensuring a balanced model of proactive sales engagement and efficient service delivery across the presales lifecycle.
Front Desk Administrative Assistant Salary.comFront Desk Administrative AssistantWaltham, MA$18–$23 / hourOur CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly. Act as the on-site point of contact for all executives, employees, clients, and other external partners including on-site event planning and day of management.
Deal Desk Associate AcuityMD IncDeal Desk AssociateBoston, MA$100,000–$120,000 / yearOur platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided.
Technology Support Front Desk Student Assistant Berklee College of MusicTechnology Support Front Desk Student AssistantBoston, MassachusettsYou’ll help manage daily operations at the front desk, provide excellent customer service, and coordinate hardware logistics with the Service Desk and Hardware teams. In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee.
Front Desk Receptionist – Sanctuary Saugus Sanctuary MedicinalsFront Desk Receptionist – Sanctuary SaugusSaugus, MAOur Front Desk team plays a huge role in shaping the customer experience, setting the tone for the store, and helping create a positive environment for both customers and coworkers. All employees are expected to cooperate with regulatory inspections and audits, which may include participating in meetings or interviews with inspectors, auditors, regulators, or other authorized parties as requested.
Director, Deal Desk AppExtremes LLCDirector, Deal DeskBoston, MA$157,620–$252,190 / yearReporting to the Senior Director of Commercial Finance, you will lead a team of Deal Desk professionals-driving the commercial strategy, operational excellence, and cross-functional integration needed to support Conga's growth as a market-leading SaaS company. As a junior executive, you will set the vision and operating model for Deal Desk at Conga, partnering directly with the Chief Revenue Officer, SVP of Sales, VP of Legal, and CFO leadership to align deal operations with go-to-market strategy.
Deal Desk Manager AppExtremes LLCDeal Desk ManagerBoston, MA$98,850–$158,160 / yearBy unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. This is a highly collaborative and fast-paced role where you'll manage the deal review process, provide guidance on pricing and contract terms, and help streamline workflows to improve deal velocity while protecting margin and minimizing risk.
Deal Desk Analyst Salsify, Inc.Deal Desk AnalystMARemoteCollaborate with Sales to build and manage quotes within Salesforce, applying internal policy expertise to ensure quotes align with internal policies, while helping Sales to meet customer needs and maximize revenue. Learn how the worlds largest brands, including Mars, LOreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
Dental Assistant/ Front Desk Support The Forsyth InstituteDental Assistant/ Front Desk SupportSomerville, MA$26–$30 / hourWhat We're Looking For: • Dental Assistant Certificate (minimum 1-year program; 2-year program preferred) • Radiology certification required • At least 2 years of dental assisting experience • Strong communication and organizational skills • Ability to work effectively with patients of all ages • Team-oriented mindset with a commitment to excellent patient care • Experience in pediatric dentistry is preferred but not required. While continuing to serve children in need, yet recognizing the ultimate goal is to prevent dental disease, the Institute in 1915 began to focus on scientific research and is today the world's leader in oral health research.
Service Desk Analyst Tier 1 Lahey Hospital and Medical CenterService Desk Analyst Tier 1Charlestown, MA$21–$36 / hourJob Description: Primary Responsibilities: Responds appropriately and in accordance with established guidelines and timeframes to all calls, emails, work orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining and ensuring the accuracy of all logged information. Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to the Supervisor, Service Desk for incidents/requests that require elevated support.
Service Desk Analyst Tier 1 Beth Israel Lahey HealthService Desk Analyst Tier 1Woburn, MassachusettsResponds appropriately and in accordance with established guidelines and timeframes to all calls, emails, work orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining and ensuring the accuracy of all logged information. 3. Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to the Supervisor, Service Desk for incidents/requests that require elevated support.
Service Desk Analyst Lahey Hospital and Medical CenterService Desk AnalystCharlestown, MA$21–$36 / hourJob Description: Primary Responsibilities: Responds appropriately and in accordance with established guidelines and timeframes to all calls, emails, work orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining and ensuring the accuracy of all logged information. Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to the Supervisor, Service Desk for incidents/requests that require elevated support.
Front Desk Associate Ocean State School Of GymnasticsFront Desk AssociateLincoln, RIThe Front Desk Team Member is responsible for greeting families, answering questions, assisting with enrollments, managing phone calls and emails, supporting daily office operations, and helping maintain clear communication between families, coaches, and management. This person is often the first face families see when they walk through our doors and plays an important role in creating a welcoming, helpful, and professional experience for all students, parents, and visitors.