This help desk support consists of troubleshooting and repair of workstations, peripherals, applications, operating system, email, remote access, workstation moves or new installations, new account creation, and maintenance of networks. D iagnos e and r espond to problems through interactions with users (via phone, Teams , and/or email) , while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. .