Service Desk Technician – Intermediate Black Bear Technology SolutionsService Desk Technician – IntermediateMarylandThis role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed. Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
Actionet, Inc. Careers - Junior Service Desk Technician ActioNet, Inc.Actionet, Inc. Careers - Junior Service Desk TechnicianWashington, DC$20–$24 / hourActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
Junior Service Desk Technician ActioNet IncJunior Service Desk TechnicianWashington, DC$20–$24 / hourActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
Service Desk Technician (Tier 1) Compass Pointe ConsultingService Desk Technician (Tier 1)Washington, WashingtonAccept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
Service Desk Technician (Day Shift) DecisionPoint | CortekService Desk Technician (Day Shift)Arlington, Virginia$19–$24 / hourFull timeOverview: DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Service Desk Manager GD Information TechnologyService Desk ManagerWashingtonAs a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven, classified support environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Service Desk Support Specialist Key Concepts KnowledgebaseService Desk Support SpecialistBethesda, MarylandHave working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.). Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization.
Service Desk Manager ICF International, IncService Desk ManagerWashington, DC$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
Service Desk Manager ICFService Desk ManagerWashington, District of ColumbiaPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
Service Desk Manager Science Applications International CorpService Desk ManagerAdelphi, MD$120,001–$160,000 / yearSome of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum Sciences, Energy Sciences, Humans in Complex Systems, Mechanical Sciences, Military Information Sciences, Network/Cyber/Computational Sciences, Photonics/Electronics/Quantum Sciences, Sciences of Extreme Materials, Terminal Effects, and Weapons. The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Adelphi, MD.
Actionet, Inc. Careers - Desk Side Support Manager ActioNet, Inc.Actionet, Inc. Careers - Desk Side Support ManagerWashington, DC$80,000–$150,000 / yearActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.
Tier II Service Desk Specialist National Capitol Contracting LLCTier II Service Desk SpecialistWashington, DC$65,000–$70,000 / yearThis role serves as a technical escalation point for Tier I support, ensuring timely issue resolution, knowledge sharing, and exceptional customer service while maintaining accurate documentation and supporting continuous service improvement. This role provides advanced technical support for end users by diagnosing and resolving complex hardware, software, network, and telecommunications issues.
Tier I Service Desk Specialist National Capitol Contracting LLCTier I Service Desk SpecialistWashington D.C., DC$50,000–$55,000 / yearResponsibilities include diagnosing and resolving technical problems, accurately documenting and tracking service requests, prioritizing and categorizing incidents, and escalating complex issues to Tier II support or specialized technical teams when appropriate. Escalate unresolved or complex incidents to Tier II support, product line specialists, or other technical teams while providing complete and accurate documentation.
Service Desk Analyst - PLACEMENT StratAcuity Staffing Partners IncService Desk Analyst - PLACEMENTOxon Hill, MD$25–$26 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. More About This Role: The Service Desk Analyst shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all levels.
Service Desk Manager ComtechService Desk ManagerBethesda, MarylandIn the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce costs while increasing strategic agility. Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies.
Patient Service/Front Desk Coordinator MyEyeDr.Patient Service/Front Desk CoordinatorCollege Park, MD$17.15–$20.15 / hourFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
Patient Service/Front Desk Coordinator Part Time MyEyeDr.Patient Service/Front Desk Coordinator Part TimeAshburn, VA$17–$21.80 / hourPart timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. For locations in the Virginia counties of Arlington, Alexandria City, Fairfax, Loudoun, Prince William, Manassas City, Stafford, Fauquier, Clarke, Culpepper, and Spotsylvania, the wage range for this position is $17.00-$21.80 hourly, based on experience and office location.
Front Desk Supervisor (FISCAL ACCOUNTS CLERK SUPERVISOR) (General Accounting Division) State of MarylandFront Desk Supervisor (FISCAL ACCOUNTS CLERK SUPERVISOR) (General Accounting Division)MDA minimum of five courses or six months of accounting-related training in a vocational training program in subjects such as journalizing transactions, analyzing transactions into debits and credits, posting to a general ledger, payroll, bank reconciliations, accounts payable, and accounts receivable may be substituted for one year of the required experience. This department requires the management of competing priorities and time sensitive payments, involving close collaboration with peers, unit managers, and state agencies to assist vendors of the State of Maryland in obtaining proper and timely payments consistent with state law, regulation, and policy.
Patient Service/Front Desk Coordinator Part Time MyEyeDr IncPatient Service/Front Desk Coordinator Part TimeGermantown, MD$17.15–$20.15 / hourOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
Patient Service/Front Desk Coordinator MyEyeDr IncPatient Service/Front Desk CoordinatorCollege Park, MD$17.15–$20.15 / hourOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.