Department: Rooms Division Position: Front Office Supervisor Duration: 4 months Job Description: You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings. Department: Rooms Division Position: Reservations Agent Duration: 4 months Job Description: You will learn reservation computer system; reservation procedures; learn to process all incoming reservations via rooming lists, mailed or in-house correspondence; learn group booking process, credit policies, room forecasts; learn to obtain necessary information from guest and enter into computer system; learn techniques for sales and upselling; learn process for travel agent bookings, revenue reporting systems, transient sales procedures, room allocation strategies; room rates, room inventory and occupancy terms, sold-out strategies, internal communication process with the sales department, and reservations reporting methods.