Job ResponsibilitiesUse a multi-line telephone, answers and appropriately route all incoming calls on the department's general lineReceive and greet visitors to the station and directs visitors to their proper destinationIn accordance with City policies, procedures and management direction, provides general information regarding City functions and responds to routine inquiries or complaints from customers and the public; and / or directs them to the proper officerDeals with simple non-routine questions or situations referred by lower-level staffRefers sensitive and/or complex requests for information and other inquiries or complaints to appropriate staffPerforms professional level office support functions, examples of which includeSorting and distributing incoming mail and posting and delivering outgoing mail;From rough notes, drafts, and brief oral instructions, typing and formatting labels, correspondence, reports and other documents;Distributing copies of materialsAssists with special projects and assignments requiring research, coordination, and compilation of data to provide groundwork for decision-making by higher authoritiesAssists in recordkeeping of confidential or sensitive information, including but not limited to timekeeping and personnel informationAssists in processing GRAMA requests for records through the City RecorderAssist in cross-departmental communications and projectsEnters training compliance data and trackingAssists in preparing monthly reports with respect to training hours and man hours in various fire related functionsAssists personnel on issues that may arise regarding CEU's and their respective certificationsAttend training(s) to keep up to date on all department issuesPerforms other duties as assignedQualificationsEducation & Experience:A High School Diploma or GED equivalentFour (4) years of progressively responsible secretarial/administrative experience, preferably in a municipal settingSpecial Qualifications & Certifications:A valid Utah Driver LicenseKnowledge, Skills and AbilitiesA general understanding of the department and a basic understanding of the City and its services to respond to inquiries, including basic knowledge about departmental or City processes, policies, and proceduresFire codes and naturesEMS coding and naturesModern office practices and equipment including operating a computer terminal and other office equipmentBasic knowledge of Microsoft Office programs and ability to learn other specialized software programs while typing accuratelyCommunicate calmly and effectively both verbally and in writingReceive and respond to public inquiries on the telephone, in writing, or in person Must have great interpersonal communication skills, telephone etiquette, and public relations skillsHandle a volume of telephone calls with courtesy, speed, and accuracyAbility to maintain strict confidentiality related to sensitive informationProofread documentsRead, interpret, apply and explain rules, regulations, policies, and proceduresEstablish and maintain cooperative and effective working relationships with elected and appointed officials, fellow City employees, and members of the publicAbility to make and implement sound decisions and exercise good judgmentAbility to follow policy and instructionsEstablish and maintain comprehensive records and filesAttention to detail and high level of accuracyVery effective organizational skillsStress management skillsTime management skillsWork independently with general supervisionUnderstand and carry out written and oral instructionsWorking ConditionsThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions-including but not limited to the job functions, qualifications, and competencies listed herein-of this job in the working conditions below. The physical demands and work environment include, but are not limited to, the following:Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and armsSit at a desk or table to operate a computer and related equipment and to type, read, proofread, interpret, and apply information obtained therefrom for sustained periods of time while maintaining efficiency, attention to detail, alertness, proficiency, and accuracyWork at a project for sustained periods of time while maintaining efficiency, attention to detail, alertness, proficiency, and accuracyStoop and/or bend to move items into and between file drawers or boxesRegularly walk, stand, or stoop and periodically climb, balance, bend, stoop, kneel, crouch, and/or crawlLift, carry, push, pull or move boxes weighing up to 30 poundsLift, carry, push, pull, or move carts of items weighing up to 100 poundsThe noise level in the work environment is usually moderately quiet while in the officeThis position requires the employee to be able to operate a car, pickup truck, van, or similarly situated motor vehicleCompensation and BenefitsWage Range: Full wage range is as follows; please note hiring will normally occur at the minimum of the range and will not exceed the midpoint.