HR Manager JobotHR ManagerJeffersontown, KY$100,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be a strategic individual with 5+ years of hands-on experience in delivering Human Resources practices and objectives that will provide an employee-oriented, high-performance culture.
Dialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNRadcliff, KYOther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
NewCase Management Director Baptist Health Rehabilitation HospitalCase Management DirectorShelbyville, KYJoin us in this journey of care, compassion, and leadership as we work together to make a difference where it matters most, serving as a key member of our leadership team overseeing the day-to-day operations and management of our Case Management department. - Oversee the interdisciplinary plan of care and the discharge planning process to ensure the effectiveness and appropriateness of services with a central focus on census management, patient care outcomes, and key care indicators.
NewDIRECT HIRE Case Management Director Assignment in Louisville, Kentucky with Competitive Salary Clinical MagnetDIRECT HIRE Case Management Director Assignment in Louisville, Kentucky with Competitive SalaryLouisville, KY$90,000–$120,000 / yearOversee the interdisciplinary plan of care and the discharge planning process to ensure the effectiveness and appropriateness of services with a central focus on census management, patient care outcomes, and key care indicators. As the Director of Case Management, you have the unique opportunity to lead a team and make a profound impact on the lives of individuals within your local community.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sLouisville, KY$18.98–$19.23 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Human Resources Coordinator Network For Hope (NFH)Human Resources CoordinatorLouisville, KYFull timeAt Network for Hope (NFH), the Human Resources (HR) Coordinator provides administrative and operational support to the Human Resources department, with a focus on employee records management, HRIS data integrity, benefit processing, onboarding support, and employee inquiries. Assists with recruitment activities by coordinating candidate interviews, including phone screenings, hiring manager interviews, and peer interviews, while ensuring timely communication with candidates and internal stakeholders.
NewHuman Resources Generalist - Central State Hospital Seven Counties ServicesHuman Resources Generalist - Central State HospitalLouisville, KentuckyPerforms reference checks for potential new hires and completes all required background checks as well as facilitates pre-hire drug screenings and onboarding. (The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.
Human Resources Assistant Everlight SolarHuman Resources AssistantLouisville, KYRemote$30,000–$40,000 / yearThese collaborative individuals use high communication skills to manage a variety of functions related to recruitment, including reporting to the hiring manager and coordinating communication between job applicants. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.
Human Resources Manager Nesco Resource, LLCHuman Resources ManagerBrooks, KY$90,000–$105,000 / yearThe Human Resources Manager is responsible for developing and maintaining processes that support organizational objectives, overseeing the implementation of Human Resources programs, identifying opportunities for continuous improvement, and addressing day-to-day employee and business needs. Coordinate and facilitate Human Resources training programs for managers and employees, including workshops, handbooks, manuals, and related resources.
HUMAN RESOURCES SPECIALIST (MILITARY) United States ArmyHUMAN RESOURCES SPECIALIST (MILITARY)Fort Knox, KY$61,722–$80,243 / yearSpecialized experience includes reviewing and processing military personnel actions; maintaining personnel records and automated personnel systems; verifying eligibility and identity documentation; providing customer service and guidance to military members, dependents, retirees, or supervisors; interpreting and applying military personnel policies and regulations; and preparing or reviewing personnel documents for accuracy and completeness. The purpose of this position is to provide technical expertise and guidance for all military personnel assigned in the State, and oversees the functions of one of the following human resource programs: Officer Personnel Management (OPM), Enlisted Personnel Management (EPM), Personnel Systems, SIDPERS Interface Branch (SIB), or the Personnel Services Section.
Human Resources Manager Prysmian GroupHuman Resources ManagerLawrenceburg, KentuckyThe Human Resource Manager guides effective and efficient implementation of HR best practices including employee relations, regulatory compliance, performance management, talent management, staffing, succession planning, communications, policies, payroll, compensation, and benefit administration. The Human Resource Manager partners with plant leadership to deliver a high-performance culture, promoting ownership, goal attainment, associate leadership and continuous learning and improvement at all levels of the facility.
NewContract Logistics Human Resources Manager- Shepardsville, KY Kuehne + Nagel International AGContract Logistics Human Resources Manager- Shepardsville, KYShelbyville, KYIn addition, this position develops, implements and executes human resources/business strategies and programs and provides counseling and guidance in support of key business initiatives and day-to-day operational concerns. Build strong floor presence by spending time with employees, monitoring workplace dynamics, conducting employee relations counseling, and leading investigations/resolution of employee concerns.
Director of Human Resources - Bellarmine University Bellarmine UniversityDirector of Human Resources - Bellarmine UniversityLouisville, KYThe Director of Human Resources serves as the operational leader of the Human Resources function and is responsible for the day-to-day management and administration of HR programs, services, systems, and compliance activities across the University. Location: Louisville, KY Category: Staff Positions Job Type: Full-time Exempt Posted On: Thu May 28 2026 Job Description: Position Title: Director of Human Resources.
Director of Human Resources Talis GroupDirector of Human ResourcesLouisville, KY$120,000–$150,000 / yearReporting directly to executive leadership, you will serve as a trusted advisor and key business partner, helping shape the future of the organization while leading all aspects of the HR function. Talis Group’s client, a growing and well-established manufacturing company, is seeking a dynamic Director of Human Resources to join its leadership team.
Director of Human Resources Real Capital SolutionsDirector of Human ResourcesLouisville, KentuckyThis includes recruiting and staffing; performance management and improvement systems; organizational development; employment and compliance to regulatory concerns; employee on-boarding, development, and training; policy development and documentation; employee relations; compensation and benefits administration; employee relations and counseling. · Leads all HR functional areas, including talent acquisition, workforce planning, position classification and compensation, including performance award and incentive compensation plans, payroll, and employee relations, performance management, benefits administration, training and development, and HR compliance.
Human Resources Generalist AramarkHuman Resources GeneralistLouisville, KYSo, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
NewSAP Human Capital Payroll & Time Senior Manager PwCSAP Human Capital Payroll & Time Senior ManagerLouisville, KY$124,000–$280,000 / yearWorking in this area, you will enable clients to optimize their human resources processes, enhance talent management, and achieve their strategic objectives within our Technology Consulting practice. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
STORE MGT/ASSOCIATE RESOURCE MGR The Kroger CoSTORE MGT/ASSOCIATE RESOURCE MGRBardstown, KYPosition Summary: Perform all in-store Human Resources functions related to - talent development, total rewards administration, associate engagement, associate relations, and workforce planning. Utilize knowledge of company total reward programs for all store-level associates to provide education to associates about their total rewards.
Senior Manager of Proposal Writing (US State & Local Health and Human Services) MaximusSenior Manager of Proposal Writing (US State & Local Health and Human Services)Louisville, KYRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Collaborate with cross-functional teams including sales, marketing, technical experts, and graphic designers to develop comprehensive proposals.
HR Generalist Journey CZ Care Team KY LLCHR GeneralistLouisville, KYPart timeThe ideal candidate will serve as a trusted advisor to management and staff, providing expertise in various HR functions while aligning HR strategies with business objectives. If you are ready to embark on a rewarding career that truly makes a difference, we invite you to apply for the Activities Assistant position at Journey Healthcare.
HR Generalist Journey Skilled NursingHR GeneralistLouisville, KentuckyOur Mission is to consistently achieve exceptional quality outcomes by leading a world-class Care Team.⯠Our empowered and dedicated Care Team strives to exceed the expectations of our residents in every interaction.⯠Being a part of your journey is our privilege. The ideal candidate will serve as a trusted advisor to management and staff, providing expertise in various HR functions while aligning HR strategies with business objectives.
HR Assistant VisionFirst Eye CareHR AssistantLouisville, KentuckyEnsures other necessary employee updates are completed correctly and timely, including changes to employees’ address/contact information, direct deposit accounts, tax information, and earnings or deductions. The Human Resources Assistant will provide administrative support for a variety of HR functions within a growing employee-owned organization.
Employee Relations Generalist TarianEmployee Relations GeneralistLouisville, Kentucky$60,000–$72,000 / yearFull timeWith nearly 3,500 highly knowledgeable security and support staff, Tarian protects its partners and communities through healthcare technology management, integrated security services solutions, and an ingrained ability to assess and de-escalate situations in physical security. While performing the duties of this job, the employee will spend approximately 75% of the time sitting and will walk or sit 25% of the time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally the employee will stoop, kneel, or crouch.
NewProject Manager ServiceSourceProject ManagerLouisville, KYHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features: Health coverage for you and your family through Medical, Dental, and Vision plans.
HR Manager | Brooks, KY Handsome Brook FarmsHR Manager | Brooks, KYBrooks, KY$90,000–$105,000The Human Resources Manager is responsible for the development of processes that support the achievement of the organization's business goals, overseeing the implementation of Human Resources programs, identifying opportunities for improvement, and resolving daily issues and problems. Knowledge and experience in payroll, employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, employee engagement, and employee development.
Assistant General Counsel - Global Labor and Employment Sazerac Company IncAssistant General Counsel - Global Labor and EmploymentLouisville, KYPartner with executive leadership and HR leadership to proactively identify workforce-related legal risks and develop practical solutions aligned with business objectives. Our Louisville office has been named one of the "Best Places to Work in Kentucky" four times, and our Buffalo Trace Distillery has earned the title of "world's most award-winning distillery" through the dedication of our craftsmen for well over 200 years.
Assistant General Counsel – Global Labor and Employment Sazerac CompanyAssistant General Counsel – Global Labor and EmploymentLouisville, KentuckyPartner with executive leadership and HR leadership to proactively identify workforce-related legal risks and develop practical solutions aligned with business objectives . Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years.
Executive Assistant Kentucky Farm Bureau Mutual Insurance CompanyExecutive AssistantLouisville, KentuckyMental demands: Flexibility to respond quickly to changing priorities; Ability to handle sensitive issues in a confidential manner; Frequent interruptions and high volume; Mature judgment; Critical thinking. A combination of formal education, training and experience to acquire knowledge and skills generally equivalent to those possessed through two years of college.
Assistant Store Leader Kroger Family of CompaniesAssistant Store LeaderLouisville, KYAssist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety). * Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation.
Assistant Professor (Open Rank) - Archivist for Student Success and Strategic Engagement University of LouisvilleAssistant Professor (Open Rank) - Archivist for Student Success and Strategic EngagementLouisville, KYLouisville offers hospitality, originality, and smaller-city advantages like shorter commutes and lower cost of living, alongside major city amenities like world-class performing arts, great sports, incredible dining, a nationally ranked public school system, and a nationally acclaimed parks system. Centrally located on the banks of the Ohio River and Interstate highways I-65, I-71, and I-64, Louisville is merely hours away from major cities like Chicago, Nashville, St. Louis, and Atlanta; however, there is no need to travel far with iconic attractions and unique experiences only Louisville can offer.
Assistant Store Manager - Chicos Chico's FAS IncAssistant Store Manager - ChicosLouisville, KYPOSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. Chico's FAS, Inc., through its retail brands - Chico's, White House Black Market, and Soma, is a leading women's omni-channel specialty retailer of private branded, sophisticated, casual-to-dressy clothing, intimates, complementary accessories, and other non-clothing items.
Clinical Assistant Professor (Open Rank) - Exercise Physiology University of LouisvilleClinical Assistant Professor (Open Rank) - Exercise PhysiologyLouisville, KYThe University of Louisville has three campuses: the 287-acre Belknap Campus located three miles from downtown Louisville that houses 7 of the 12 colleges and schools; the Health Sciences Center which is situated in downtown Louisville's medical complex and houses the university's health related programs and the University of Louisville Hospital; and the Shelbyhurst Campus located in eastern Jefferson County. Please also submit a single PDF document to the Search Committee Chair containing the following items: a current curriculum vitae, a cover letter of application explaining how minimum and preferred qualifications are met and describing relevant experiences and interests, teaching evaluations for the past three years (if available), names and contact information for at least three references, and a copy of transcripts.
Medical Assistant III University of LouisvilleMedical Assistant IIILouisville, KYEssential Duties and Responsibilities: • Manages patient flow, situates patients in exam rooms, and takes patient vitals • Cleans exams rooms daily and between patients and maintains exam room stock inventory • Administers immunizations and other injections, assists with Pap smears and minor surgeries, draws blood, and assists providers during appointments as needed • Performs EKGs, other diagnostic tests, and triage lab tests • Maintains and stocks medication and vaccines, rotates stock, and checks medication expiration • Assists in training new hire and temporary medical assistants • Opens and closes clinic as required, schedules appointments, checks phone messages, reconcile fee tickets and money, scans records, and prepares referrals and prescription refills • Forwards questions, concerns, messages, and faxes to providers as necessary and assist with patient callbacks • Attends departmental meetings and performs other duties as assigned. This position manages patient flow; situates patients in exam rooms; takes patient vitals; assists physicians with exams; completes referrals; draws blood; gives immunizations and injections; and performs EKGs, diagnostic tests, and triage lab tests.
HR Assistant Lee Hecht HarrisonHR AssistantElizabethtown, KY$20–$21 / hourYou'll work closely with the HR Director, gaining hands-on experience and exposure to a wide range of HR functions, making it a great stepping stone for someone looking to grow their career in Human Resources. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Assistant Manager #3321 FiveStar CareersAssistant Manager #3321Elizabethtown, KentuckyGeneral Summary: The Assistant Manager partners with the General Manager to assist in managing the overall operations of the store, including but not limited to accounting, marketing, customer service, human resources, and food service. Assists in ensuring inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
Floating Assistant Manager D3 FiveStar CareersFloating Assistant Manager D3Shelbyville, KentuckyGeneral Summary: Floating Assistant Managers partners with the General Manager to assist in managing the overall operations of the store they are assigned to in the absence of a permanent Assistant Manager, including but not limited to accounting, marketing, customer service, human resources, and food service. Assists in ensuring inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
Assistant Coach - Rowing University of LouisvilleAssistant Coach - RowingLouisville, KYPosition Description: The Assistant Rowing Coach is responsible for assisting the Head Coach in the overall coordination and execution of the University's NCAA Division I Women's Rowing program, including identifying and recruiting qualified student-athletes, practice and race preparation, coaching, and promoting an atmosphere of compliance within the program. Promote an atmosphere of compliance within the program through strict adherence to NCAA, ACC, and university rules and regulations through monitoring of program activities, active involvement, and commitment to continuous rules education, timely submission of compliance-related documents, and immediate reporting of any knowledge of potential rules violations involving self or others.
Assistant Professor Term - Mathematics University of LouisvilleAssistant Professor Term - MathematicsLouisville, KYPosition Description: The Department of Mathematics at the University of Louisville welcomes applications for a one year non-tenure track teaching position at the Assistant Professor level beginning August 1, 2026. Classes will include large lectures at the general education level, courses for prospective elementary and middle grades teachers, and occasional evening courses.
Assistant Professor (Open Rank) - Workforce Competencies Librarian University of LouisvilleAssistant Professor (Open Rank) - Workforce Competencies LibrarianLouisville, KYLouisville offers hospitality, originality, and smaller-city advantages like shorter commutes and lower cost of living, alongside major city amenities like world-class performing arts, great sports, incredible dining, a nationally ranked public school system, and a nationally acclaimed parks system. As a member of Ekstrom Librarys highly collaborative Research Assistance and Instruction Department, the successful candidate will contribute to the ongoing development and implementation of library services, programs, and resources that support workforce competencies, lifelong learning, and the effective use of generative artificial intelligence and emerging technologies.
Administrative Assistant SevitaAdministrative AssistantLouisville, KYIn a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans. + Reviews and processes non-routine paperwork associated with departmental functions, such as purchase requisitions, statistical activity/performance reports, work orders, etc.
Associate Professor Term (Open Rank) - Management and Entrepreneurship (M&E) University of LouisvilleAssociate Professor Term (Open Rank) - Management and Entrepreneurship (M&E)Louisville, KYA demonstrated record of teaching management and organizational behavior courses, as well as the willingness and ability to teach within one or more complementary areas housed within the M&E department (human resource management, hospitality, business communication, franchising, and/or entrepreneurship) will be given strong consideration. Position Description: The Department of Management & Entrepreneurship (M&E) at the University of Louisville College of Business seeks qualified applicants for a full-time, non-tenure track faculty position to begin August 1, 2026.
Assistant Store Manager - Trade Winds, Louisville, KY DTLRAssistant Store Manager - Trade Winds, Louisville, KYLouisville, KentuckyThe primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service. Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
Assistant Store Manager - Trace Southland, Louisville, KY DTLRAssistant Store Manager - Trace Southland, Louisville, KYLouisville, KentuckyThe primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service. Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
Assistant Store Manager - St Matthews, Louisville, KY DTLRAssistant Store Manager - St Matthews, Louisville, KYLouisville, KentuckyThe primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service. Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
Assistant Store Manager - West Broadway, Louisville, KY DTLRAssistant Store Manager - West Broadway, Louisville, KYLouisville, KentuckyThe primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service. Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
Lawrenceburg HR Business Partner Prysmian SpALawrenceburg HR Business PartnerLawrenceburg, KYPrincipal Duties & Responsibilities: Responsible for planning, organizing, directing and performing of the Recruiting/Placement activities for assigned functional areas including developing/coordinating interview schedules, staffing advertisement development/placement, discussions/coordination with Employment Agencies and other related actions to attract qualified applicants at all employee levels. The HRBP guides effective and efficient implementation of HR best practices including employee relations, regulatory compliance, performance management, talent management, staffing, succession planning, communications, policies, payroll, compensation, and benefit administration.
Test Req - Do Not Apply WH MaximusTest Req - Do Not Apply WHLouisville, KYFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Lead cross-functional planning and execution of projects aligned with the HR strategy and including, process design, functional requirements, data management, testing, and production operations and support design.
Temporary - Instructional Assistant-Graduate Programs-College of Business (Part-Time) University of LouisvilleTemporary - Instructional Assistant-Graduate Programs-College of Business (Part-Time)Louisville, KYAttending classes to maintain familiarity with delivery content, issues, challenges and any areas of ambiguity that students may have, responding to student inquiries and questions, tutoring during pre-scheduled hours, and grading using effective and detailed rubrics provided by the instructor. Position Description: The College of Business (COB) at the University of Louisville invites applicants for Instructional Assistants (IA's) to assist faculty teaching in the MBA/MSBA Programs.
DSP Supervisor BluWell of Kentucky.DSP SupervisorLouisville, KentuckyThis is to include reporting of corrective actions for staff that are inappropriately conducting themselves (Including but not limited to: not following job descriptions, acting inappropriately at work, sleeping on the shift, failure to show up on a shift, etc.). After doctors’ appointments are completed, ensure prescriptions are placed in client files and a copy give to the Nursing Department, and ensure the pharmacy has the scripts to fill and deliver.
Lee Wrangler - Keyholder @ Outlet Shoppes of Bluegrass Kontoor Brands IncLee Wrangler - Keyholder @ Outlet Shoppes of BluegrassKYKontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. The PT Sales Lead supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability.