Prepare and deliver oral briefings, draft final decisions, and ensure timely communication with student, faculty, and staff, and maintain proper records of management; Manage the graduate student appeals process involving faculty review committees: conduct thorough review of student submissions, prepare and distribute materials, brief committee members on key issues, facilitate communication between stakeholders, and ensure timely resolution and notification of outcomes to students and stakeholders; Serve as the primary resource for inquiries related to academic exceptions and appeals, ensuring timely, accurate responses; Oversee internal record management processes so they are carried out in compliance with accreditation and university procedures and lead any needed enhancements; Manage graduate student leave of absence requests, including review of submissions, follow-up for additional documentation, eligibility evaluation based on academic policy, engagement with students and stakeholders as needed, and communication of outcomes using established workflows; Maintain strict confidentiality of all student records and sensitive information in accordance with university policy; and. Required Qualifications: Bachelor's degree in related field, or the equivalent combination of education and experience; Generally, 2-4 years experience as a professional in a fast-paced office environment, and strong stakeholder or customer service experience; Experience with policies, codes, regulations, rules or laws; Knowledge of and familiarity with applying policies and procedures to presented circumstances coupled with the ability to facilitate the administration of related processes; Knowledge of effective communication and stakeholder management techniques to professionally engage with a wide variety of stakeholders; Skill in information gathering, analysis, and clear, concise written and verbal presentation; Skill in operating applicable office equipment and software, including MS Office and Adobe products, and the ability to learn and utilize new technology; Skill in organizing, prioritizing, and managing multiple tasks concurrently in a professional setting to ensure timely completion that meets deadlines; Ability to proactively identify needs and assist in development and execution of solutions; Ability to produce high-quality, detail-oriented work independently and collaboratively; and.