Knowledge of complex federal, state and local laws governing public assistance and welfare reform; Ability to read, interpret and apply complex program policies and procedures; Ability to communicate effectively, both orally and in writing; Ability to make mathematical computations; Ability to schedule, organize and manage workload sufficient to meet deadlines; Ability to use automated technology to establish and maintain case records; Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities; Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers; Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds; Ability to maintain professional ethics related to confidentiality of client information; Ability to provide excellent customer service; Ability to work in a team environment; Ability to maintain flexibility; Ability to manage a complex caseload; Ability to assess client needs through collection and analysis of employment history and other personal, family and cultural information. MINIMUM QUALIFICATIONS: Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Graduation from an accredited four-year college or university with a bachelors degree, plus one year of professional work experience in human services or a related field.