Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. The Team Lead is responsible for assisting and coaching the Enrollment Broker Call Center Specialists, handling telephone and written inquiries, resolving escalated call center issues, and communicating call center issues to the Enrollment Broker Supervisor.