Provides leadership and direction for the Colleges IT Support Services (IT SS) program both strategically and operationally; acts as service process expert in both desktop hardware and software as well as desktop operations management; manages and supports the day-to-day IT SS help desk operations and service tickets as well as supervision and training of IT SS staff; manages IT SS projects from inception through scope; supports computer, imaging, and peripherals for District; analyzes and reports IT SS performance to metrics; ensures staff and students are offered applicable and effective computer technology solutions; manages all aspects of IT support throughout the Pinal County District; and has responsibility for hiring, managing, and training of District IT SS staff. Oversees, plans, and monitors computer utilization, hardware lifecycle, and support in multiple areas including Computer desktop/Laptop systems, user software (M365, Adobe, etc.) and asset management; oversees, supports, directs, establishes and maintains relationships in support of College needs in the area of computers and professional services; develops, implements, and maintains procedures, and associated training plans to support College computing utilization; and communicates, coordinates, and builds strong partnerships with College entities at all levels in order to meet goals and to implement solutions, establish priorities and timelines, and deliver services utilizing industry best practices (ITIL).