Scottsdale, AZ, AZ30+ days ago
Triage Network Operation Center (NOC) related tickets including alert notifications for server down, performance issues, event log alerts, failed backups, EDR alerts, vendor emails, support renewals, etc. As a member of the Managed IT Security Services Team, the IT Services Engineer is responsible for ensuring efficient and effective support for end users, mentoring the help desk team members, and handing escalations from other team members.