Senior IT Asset Manager Leidos Holdings IncSenior IT Asset ManagerWashington, DC$130,000–$140,000 / yearKey Responsibilities: Support the full life cycle of software and hardware asset management including tracking, discovery, analyzing, reporting, compliance, upgrades, and disposal utilizing the customer organization's asset management systems. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Call Center/Help Desk Support-Tier 1 Maryland-National Capital Park And Planning CommissionCall Center/Help Desk Support-Tier 1Riverdale, MD$16.66–$19.65 / hourThe Management Services Division is seeking help desk support staU to provide customer service through phone calls and emails for our internal and external customers. You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment.
Tier 2 Desk Side Support Specialist Ignite ITTier 2 Desk Side Support SpecialistWashington, DCThis role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues. Associate's degree in Information Technology, Computer Science, or a related discipline and/or 4+ years of progressively responsible experience in IT support and administrative roles.
IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Washington DC, US Prolific Academic LtdIT & Technology Decision Makers - Paid ITSM/ESM Research Study - Washington DC, USWashington, DCScenario Review: apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows. We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback.
NewField Support Technician - Onsite Anchor Empower AI Inc.Field Support Technician - Onsite AnchorStafford, VirginiaFull timeOperating without on-site supervision, the technician analyzes escalated issues involving end-user computing, printers, mobile devices, and communications equipment to determine root cause and the appropriate resolution approach; decides when remote Tier II/III, engineering, or vendor involvement is required; determines deployment and refresh approach for site workstations; and analyzes site asset records to recommend lifecycle actions. Serve as the on-site IT decision-maker for assigned regional and field locations, analyzing escalated incidents involving desktops, laptops, peripherals, printers, mobile devices, and network connectivity to determine root cause and the appropriate resolution approach without on-site supervision.
NewFIELD SUPPORT TECHNICIAN - ONSITE ANCHOR Empower AI Inc.FIELD SUPPORT TECHNICIAN - ONSITE ANCHORAlexandria, VirginiaFull timeOperating without on-site supervision, the technician analyzes escalated issues involving end-user computing, printers, mobile devices, and communications equipment to determine root cause and the appropriate resolution approach; decides when remote Tier II/III, engineering, or vendor involvement is required; determines deployment and refresh approach for site workstations; and analyzes site asset records to recommend lifecycle actions. Serve as the on-site IT decision-maker for assigned regional and field locations, analyzing escalated incidents involving desktops, laptops, peripherals, printers, mobile devices, and network connectivity to determine root cause and the appropriate resolution approach without on-site supervision.
NewField Support Technician I Empower AI Inc.Field Support Technician IAlexandria, VirginiaFull timeOperating without on-site supervision, the technician analyzes escalated issues involving end-user computing, printers, mobile devices, and communications equipment to determine root cause and the appropriate resolution approach; decides when remote Tier II/III, engineering, or vendor involvement is required; determines deployment and refresh approach for site workstations; and analyzes site asset records to recommend lifecycle actions. Serve as the on-site IT decision-maker for assigned regional and field locations, analyzing escalated incidents involving desktops, laptops, peripherals, printers, mobile devices, and network connectivity to determine root cause and the appropriate resolution approach without on-site supervision.
NewEnd User Support Specialist - TS/SCI Clearance- START DATE EARLY 2027 CDW CorpEnd User Support Specialist - TS/SCI Clearance- START DATE EARLY 2027McLean, VA$80,000–$100,000 / yearThis role is responsible for issue intake, troubleshooting, resolution, ticket management, user communications, and timely escalation to Tier 3 Operations and Engineering teams when advanced technical expertise is required. Provide Tier 1 and Tier 2 support for end-user incidents, service requests, and general inquiries using the customer's existing support tools and processes.
User Support Specialist BayNova LLCUser Support SpecialistAlexandria, VA1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.
NewFIELD SUPPORT TECHNICIAN (FT. MEADE, MD) Empower AI Inc.FIELD SUPPORT TECHNICIAN (FT. MEADE, MD)Fort Meade, MarylandFull timeOperating with a high degree of independence, the technician analyzes escalated end-user computing, printer, mobile device, and connectivity issues to determine root cause and resolution approach, decides when remote Tier II/III, engineering, or vendor involvement is required, deploys and refreshes site workstations, and keeps the site's printer fleet and asset records STIG-compliant, accurate, and audit-ready. Serve as the site's enterprise printer and multi-function device (MFD) point of accountability: analyze device faults and print-management alerts to determine root cause, decide whether resolution requires configuration, driver, queue, firmware, consumable, relocation, or vendor action, and coordinate DLA/OEM service as the Government's technical liaison.
User Support Manager ValidaTek IncUser Support ManagerVAOur commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. Summary: The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services.
Infrastructure Support Specialist Sienna Systems CorporationInfrastructure Support SpecialistAlexandria, VA$70,000–$75,000 / yearAdminister, configure, maintain, and troubleshoot the infrastructure supporting SNO, including server platforms, directory services, authentication services, virtual environments, network connectivity, office productivity tools, and endpoint protection. You will be the person who keeps the physical and virtual infrastructure running: servers, directory and authentication services, connectivity, endpoints, and the day-to-day equipment the program depends on.
Technical Support Specialist GEE Group, IncTechnical Support SpecialistWASHINGTON, DC$87,000–$110,000 / yearThe ideal candidate will be comfortable working directly with users, troubleshooting a variety of technical issues, and balancing day-to-day support with project-related responsibilities. SNI Technology is assisting a professional services organization with the search for a Technical Support Specialist to provide hands-on technology assistance to employees in a busy office environment.
Help Desk/Support Specialist (Levels 1-6) End To End Enterprise SolutionsHelp Desk/Support Specialist (Levels 1-6)Reston, VirginiaAs a Help Desk/Support Specialist, you will serve as the primary point of contact for IT and IS services, providing technical assistance to users regarding computer hardware, software, and various IT issues. Offer technical assistance to computer system users, addressing hardware and software-related issues, including printing, installation, word-processing, electronic mail, and operating systems.
NewDirector IT Tria FederalDirector ITArlington, VACoordinate with the Cloud Practice on provisioning and lifecycle management for developer and engineering tooling — code repositories, CI/CD platforms, and AI tools for engineering teams — handling account management, licensing, and access governance while the Cloud Practice owns platform selection and operation. Partner closely with the Cyber Security Practice to implement corporate security controls — endpoint protection, patching, encryption, secure configuration baselines, logging, and vulnerability remediation — across all corporate systems and devices.
NewVIP Support Technician Empower AI Inc.VIP Support TechnicianQuantico, VirginiaFull timeThe technician anticipates and prevents issues through proactive readiness checks of executive workstations, mobile devices, conference rooms, and VTC; responds immediately and discreetly to executive incidents; determines resolution approach under time pressure and high visibility; and coordinates with communications, endpoint engineering, and security teams so leadership technology simply works. Provide proactive, discreet, high-touch support to senior executives and their staff: scheduled readiness checks of workstations, laptops, mobile devices, executive conference rooms, and VTC across enclaves, and pre-meeting technology verification for leadership events.
Customer Support Engineer Supervisor - Full-Time - Maryland Live! Casino and Hotel MarylandCustomer Support Engineer Supervisor - Full-Time - MarylandHanover, MarylandThrough your commitment to delivering “white glove” service, fostering collaboration, and driving continuous improvement, you help maintain a seamless, high‑performing technology experience that supports both team members and the overall success of the Live! brand. As a key leader within the IT support function, you guide and support a team of Customer Support Engineers while serving as a central point of coordination between technical teams, business units, and external vendors.
NewCustomer Support Manager (Tier II & III) Empower AI Inc.Customer Support Manager (Tier II & III)Quantico, VirginiaFull timeThe Manager is accountable for Tier II desk-side and field support, Enterprise Endpoint Infrastructure Management (desktop engineering), enterprise printer management, and training center support, and works hand in hand with the Service Desk Manager, communications, cybersecurity, and asset management leads. Responsibilities: Empower AI is seeking a Tier II / Deskside Lead to lead end-user computing operations for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations across NIPRNet, SIPRNet, and JWICS enclaves.
End User Support Technician - Mid CACI International IncEnd User Support Technician - MidArlington, VA$59,600–$122,100 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
End User Support Technician Tier 3 Doyon Properties IncEnd User Support Technician Tier 3Washington, DCHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.