Senior Momentum Systems Support Specialist (On-Site) CGI IncSenior Momentum Systems Support Specialist (On-Site)Arlington, VAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
End User Support Technician Tier 3 Doyon Properties IncEnd User Support Technician Tier 3Washington, DCHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
User Support Specialist III Chickasaw Nation IndustriesUser Support Specialist IIIRockville, MD$28–$29 / hourExcellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff). Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls.
Onsite and Remote Support Manager, SME TS Clearance REQUIRED CGI IncOnsite and Remote Support Manager, SME TS Clearance REQUIREDArlington, VARemote$88,200–$190,900 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. Service Delivery Oversight: Manage daily onsite and remote support operations, ensuring adherence to Service Level Agreements (SLAs) and ITIL processes for incident, problem, and change management.
NewCustomer Support Specialist (Technical) PeratonCustomer Support Specialist (Technical)Sterling, Virginia$51,000–$82,000 / yearFull timeThe CSS provides technical support and service management functions across the enterprise, requiring the ability to independently assess user-reported issues, analyze available information, determine appropriate resolution or escalation paths, and coordinate with technical support organizations to restore services and fulfill customer requirements. The CAEIO Program provides global IT Operations and Maintenance services supporting the modernization, availability, reliability, and security of legacy networks, applications, databases, and enterprise services supporting Consular Affairs operations.
Helpdesk Support (#25-149) Strategic Analysis, Inc.Helpdesk Support (#25-149)Arlington, VATier 1 and Tier 2 help desk supportOffice 365 and corporate application supportStrong communication skillsExperience supporting Windows 11 and macOS operating systemsYears of experience: 4+ with HS, 2+ with AS, or BS (directly related to IT support)Education: B.S. in Information Technology or related field or equivalent work experience/certificationsAbility to obtain DoD Secret clearancePreferred Skills:Experience with helpdesk ticketing systemsActive Directory and User Account ManagementExperience with Microsoft 365 applications and IntuneSetup and imaging of new computersVPN setup and troubleshootingJob RequirementsRelevant certifications: CompTIA Sec+, Net+, Microsoft Certified ProfessionalDeliver high quality customer service and provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, and resolution) for internal and external customers of computer software and hardwareMonitor the support email and phone line to manage support requests in Service Desk PlusInstall, diagnose, and perform minor repairs to computer and audio-visual hardware, software, and peripheral equipment (external displays, printers, scanners, etc.). Strategic Analysis, Inc. (SA) is seeking a versatile, skilledHelpdesk Supportto join our exceptional team.
Help Desk / Field Support Technician CyberLinx SolutionsHelp Desk / Field Support TechnicianAnnapolis Junction, MarylandThis role is responsible for troubleshooting hardware, software, and connectivity issues, supporting desktop environments, and ensuring timely resolution of service requests. CyberLinx Solutions is seeking a customer-focused Help Desk / Field Support Technician to provide first level technical support and onsite assistance for end users.
Senior Operations Support SME CIS Secure Computing, Inc.Senior Operations Support SMEAnnapolis Junction, MD$110,000–$210,000 / yearDarkblade Systems, a CIS Secure company, is a trusted provider of specialized capabilities to priority programs within the defense and intelligence communities, delivering scientific, engineering, technical, operational support and training services. The actual salary offered may vary based on various factors including but not limited to relevant experience, knowledge, skills and abilities, education, geographic location, as well as internal equity, and alignment to market data.
Senior Project Support / Federal Travel Help Desk Specialist - NASA Goddard ASRC Federal Holding CompanySenior Project Support / Federal Travel Help Desk Specialist - NASA GoddardGreenbelt, MDRemoteThis position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.
Momentum Systems Support Specialist (On-Site) CGI IncMomentum Systems Support Specialist (On-Site)Arlington, VAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings) ActioNet, Inc.Actionet, Inc. Careers - Help Desk Technician - Mid-Level & Senior-Level (2 Openings)Vienna, VAActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Senior-Level Help Desk Technician (Level IV): Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
Help Desk Specialist S2TechnologiesHelp Desk SpecialistWashington, DCFull timeDoD or federal IT support experience preferredRequired Security Clearance: Top Secret (TS) with SCI eligibilityRequired Certification(s): DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).Preferred Skills: Additional certifications (Network+, A+, MSCA/MCSE) preferred. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets.
Help Desk Analyst Geospatial And Cloud AnalyticsHelp Desk AnalystQua, Virginia$42,000–$50,000 / yearCompensation: $42,000.00 - $50,000.00 per year GCA is a minority veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services. Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA.
Mid-Level Help Desk Technician Absolute Business Solutions CorpMid-Level Help Desk TechnicianTemple Hills, MD$60,000–$102,000 / yearThe actual salary offered will depend on a variety of factors, including, but not limited to, the responsibilities of the position, relevant education and certifications, years and depth of experience, specialized technical expertise, security clearance, knowledge, skills and abilities, internal equity, alignment with applicable market data, contractual labor category requirements, applicable bargaining agreements (if any), and other applicable laws or requirements. Qualifying degrees may be in computer science, computer systems, information systems, information technology, engineering, engineering technology, software engineering, programming, management, natural sciences, social sciences, mathematics, business, finance, or a closely related discipline.
Tier II Help Desk / Systems Administrator Omniscius ConsultingTier II Help Desk / Systems AdministratorAnnapolis Junction, MDAs a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
Help Desk Analyst ATR, LLCHelp Desk AnalystQuantico, Virginia$25–$30 / hourContractorConsult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Role Overview As a Help Desk Analyst Tier 1, the work you'll do will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.
End User Operations Manager Peraton IncEnd User Operations ManagerWashington, DC$135,000–$216,000 / yearThis role oversees daily operational performance for enterprise help desk services, desktop support, mobility device management, and end user hardware/software lifecycle activities supporting DOT headquarters and more than nearly 300 field locations nationwide. Peraton is seeking an End User Operations Manager who is responsible for leading and optimizing the end user support ecosystem across the Department of Transportation's Enterprise IT Shared Services (EITSS) environment.
Service Desk Administrator - Maryland EDTS LLCService Desk Administrator - MarylandMDThe Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources.
Help Desk Lead/CAB Manager ValidaTek IncHelp Desk Lead/CAB ManagerArlington, VASummary: We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
Tier 3 Production Support Specialist Dunhill Professional Search of Wilmington, Inc.Tier 3 Production Support SpecialistArlington, VA$30.58–$44.33 / hourFull timeJob Description: In this role, you will join a Tier 3/Production Support team, where your primary focus will be resolving user issues and ensuring smooth operation of both desktop and mobile applications. You will be responsible for managing support desk tickets, identifying root causes of technical problems, and providing clear, step-by-step guidance to users.