73 Results for

IT Support Jobs in Frederick, MD

Jobs

New!

Potomac, MDToday

$54,625–$65,000

The Assistant Front Desk Manager will typically supervise entry-level employees and is responsible for leveraging process and procedures to maximize productivity and ensure high-quality deliverables. Surrounded by 43 acres of manicured grounds, lush gardens, and rolling Maryland countryside, Bolger Center, a conference hotel, offers the most exclusive accommodations in Potomac, Maryland.

New!

Columbia, MD1 day ago

This is a hands-on role where you'll spend time throughout the office troubleshooting issues, setting up and maintaining computers and mobile devices, helping with hardware and software installs, and making sure employees have the tools they need to do their jobs successfully. This role is ideal for someone early in their IT career who wants real exposure to day-to-day technology support across an entire organization - from troubleshooting hardware and software issues to helping employees face-to-face throughout the office.

Rockville, MD30+ days ago

This role is responsible for supporting mobile devices, assisting end users with technical issues, maintaining device inventory, and providing general help desk support. ASSYST is seeking a Fleet Management IT Operational Support professional to provide technical support for department-issued devices and assist with IT operations related to fleet management systems.

Ashburn, VA16 days ago

$70,000–$90,000 Per Year

PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. This role sits primarily at Level 2 (L2) support and works closely with Level 1 and Level 3 teams to ensure reliable, secure, and efficient IT services for end users and data center operations.

Silver Spring, Maryland30+ days ago

$66,000–$106,000 Per Year

Network Touch Labor:Perform basic network-related tasks, including patching network cables, resetting network devices (e.g., switches, routers), and verifying connectivity for endpoint devices. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

Ashburn, VA30+ days ago

Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills.

Columbia, MD30+ days ago

$57,200–$87,900 Per Year

The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas. AT&T has an opening for an IT Field Support Specialist: To support our end-user community by providing Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

college park, MD30+ days ago

In this demanding, customer-facing role, the candidate will regularly interact with client-side stakeholders to address complex organization-specific business process needs and provide on-demand technical solutions. A potential applicant should be comfortable resolving Tier 2 & 3 technical support via screen sharing apps and direct phone calls.

Columbia, MD30+ days ago

Full-time

The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas. The job duties of the IT Field Support Specialist are as follows: Conducts sites surveys; assesses and documents current site configuration and user requirements.

Gaithersburg, MD30 days ago

D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States. We are looking for committed, flexible, and solution-oriented individuals who are willing to work on-site and become part of a dynamically growing, international organization.

Ashburn, VA23 days ago

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.

Silver Spring, MD30+ days ago

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. In this role, you will provide help desk support to Department of Commerce desktop users and support IT systems used in offices, on research vessels, and on research aircraft.

Rockville, Maryland30+ days ago

$74,000–$79,000 Per Year

This role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents. The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the stability of IT systems and infrastructure.

Frederick, Maryland30+ days ago

$45,000–$50,000 Per Year

Possess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area for 2018 through 2025.

Rockville, Maryland12 days ago

$68,000–$70,000 Per Year

Assuming responsibility for assisting Government staff with remediation of security incidents including but not limited to: removal of the threat or vulnerability, removal of End-of-Life software, manually patching, anti-virus scans, manual update of automated patching software, malware scans, and device re-image Qualifications: Experienceand Qualifications. TheTechnicianmust be responsible for immediate escalation of security incidents found in theclientenvironments as reported by the NIH Incident Response Team (IRT) and the appropriate ISSO.The technician must work with the customer to resolve incidentsand escalate to Tier 3 SMEs if resolution is not found.

Rockville, Maryland30+ days ago

$60,000–$64,000 Per Year

This role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1–2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.

New!

Maryland, MD2 days ago

$23.08–$28.85

The ideal candidate will provide end-user deskside and remote support for Windows, macOS, and iOS devices, assist with hardware/software troubleshooting, ticket management, endpoint management, and support NIH security compliance requirements. This role supports a fast-paced customer environment and will work closely with federal leads and IT teams to ensure high-quality service delivery, strong documentation, and timely remediation of incidents and security vulnerabilities.

Maryland, MD30+ days ago

$28–$32

Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey and later) environments, including OS configuration, troubleshooting, and performance optimization. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

Maryland, MD27 days ago

$30–$38

Certifications : Demonstrated ability to leverage AI-powered tools (e.g., ChatGPT, Microsoft Copilot) to enhance productivity in desktop support operations, including troubleshooting technical issues, generating incident reports, documenting resolutions, developing user training materials, and guiding team members in using Microsoft 365 Copilot to improve collaboration, streamline workflows, and accelerate issue resolution. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

New!

Silver Spring, MD1 day ago

$25.50–$33.50

The Sisters of Mercy of the Americas is seeking a customer-focused IT Support Specialist I to provide Level 1 technical support to employees and women religious across a global organization. This role supports PCs, Macs, mobile devices, Office 365, connectivity, onboarding, and helpdesk requests while delivering exceptional customer service.

Hagerstown, MD30+ days ago

$19–$23 Per Hour

windows, outlook, o365, win 7, win 10, active directory, Desktop, Support, Help Desk, Troubleshoot, Windows 10, Support, Active directory, Troubleshooting, Customer service, Help desk, Technical support, Office 365, Outlook, Imaging, Deployment, Troubleshooting hardware, O365, Ticketing system, Imaging software, Printer support, Desktop hardware, Desktop, Microsoft office, Hardware support, Hardware, Printers, Software Installation, Phone support, Network connectivity, Exchange, ServiceNow, Help desk support, Application support, Customer support. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

Ashburn, Virginia30+ days ago

Description: Manages the general day-to-day operations of the organization's computer systems, networks, programs, infrastructure, help-desk support, databases, and other technologies. At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

Urbana, MD30+ days ago

Certifications (Preferred): ITIL v2 Certified Microsoft Certified Solutions Expert (MCSE) Job Summary:We are seeking a highly skilled and experienced Service Desk/Desktop Support Engineer to join our IT support team. The ideal candidate will have over 7 years of hands-on experience in managing and maintaining desktop infrastructure, providing Level 1 and Level 2 support, and ensuring seamless IT operations in a 24x7 environment.

Urbana, MD30+ days ago

The ideal candidate will have over 7 years of hands-on experience in managing and maintaining desktop infrastructure, providing Level 1 and Level 2 support, and ensuring seamless IT operations in a 24x7 environment. Job Description:We are seeking a highly skilled and experienced Service Desk/Desktop Support Engineer to join our IT support team.

Sterling, Virginia30+ days ago

$51,000–$82,000 Per Year

Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue). Service Desk team members work closely with CAEIO colleagues, DOS leadership, and other stakeholders to monitor Service Desk shift performance, provide incident intake processing oversight, and ensure timely incident escalation.

Ashburn, VA23 days ago

Aretec is seeking a Tier 2 Shift Supervisor (Advanced Support) to provide real‑time supervisory oversight for Tier II operations supporting the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role is responsible for ensuring Tier II service levels, quality targets, and resolution objectives are met, while providing technical guidance and leadership to Advanced Support agents.

Rockville, MD30+ days ago

As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore. Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Bethesda, MD22 days ago

Full-time

Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization. Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training.

Frederick, Maryland7 days ago

$161,100–$233,550 Per Year

This role owns the RUN operating model and ensures managed service partners, internal teams, and enterprise platforms operate as one integrated service ecosystem focused on user experience, reliability, resilience, service quality, and continuous improvement. The Director, IT Operations, XLA & Digital Workplace is accountable for the enterprise RUN / XLA operating model across employee-facing IT services, managed service partner performance, Digital Workplace, Service Desk experience, operational resilience, and continuous service improvement.

Gaithersburg, Maryland30+ days ago

Kearneysville, West Virginia13 days ago

Provides guidance and support to lower tier support personnel and responds to telephone and e-mail problem reports by working to identify, duplicate for knowledge base development and resolve hardware and/or software-related problems. Demonstrates Proficiencies gained from specialized training in supporting the help desk topics of a more technical nature that require a complete understanding of the technologies supported by the call center.

Bethesda, MD30+ days ago

Full-time

This role will manage day-to-day operations of the eFiling Tier 1 and Tier 2 service desk, ensuring timely resolution of technical issues and high-quality support for external users. You will lead and oversee a team responsible for assisting external users with complex system issues and ensuring consistent, high-quality service delivery.

Fairfield, Pennsylvania8 days ago

The Deskside Support Technician (COOP Specialist) is predicated on analytical and planning experience and using sound judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. Responsibilities: Empower AI: As an End User Devices (EUD) Deskside Support Technician (OUSW Policy), you will act as a model of customer service excellence to all organizational staff members in supporting the DISA J6 user community.

Harpers Ferry, WV12 days ago

Full-time

The AUDIO-VISUAL SUPPORT TECHNICIAN will be responsible for providing comprehensive end-user support and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose, and troubleshooting system malfunctions and defects. Provide day-to-day AV/VTC event support: document and confirm VTC event logistics prior to the event; ensure connectivity between near-end and far-end equipment; resolve technical challenges between local and remote sites on the day of the event.

Rockville, Maryland30+ days ago

$35–$37 Per Hour

Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person.

Frederick, MD14 days ago

RBCI is seeking experienced Logistics Analyst IV Logistics Assistance Representative, Medical Liaison Support (LNO) to facilitate the delivery of medical sustainment technical guidance to supported units while maintaining close coordination with PEOS, PM SMD, other MED Life Cycle Management Command (LCMC) liaisons, local stakeholders, and local support agencies. With experience in project management, software design and development, systems integration, business analysis, testing, logistics operations, and financial management solutions, RBCI specializes in delivering custom applications that leverage commercial off-the-shelf (COTS) products.

Ashburn, VA23 days ago

Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.

Maryland, MD21 days ago

$100,000–$140,000

Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.

Silver Spring, Maryland13 days ago

$25–$28 Per Hour

The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.

Bethesda, MD29 days ago

$80,000–$95,000 Per Year

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .

Bethesda, MD23 days ago

Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.

Columbia, MD30+ days ago

$69,000–$109,700 Per Year

Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users. Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.

Ashburn, VA23 days ago

Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations.

Ashburn, VA23 days ago

This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD).

New!

Gaithersburg, MD6 days ago

Full-time

Position Description: The Helpdesk Technician is responsible for technical support assisting end users with their day-to-day technical duties and issues. With a multi-state presence and a small company feel, our mission is to provide opportunities for our people, take care of our customers, and be good stewards of the environment and our community.

Germantown, Maryland30+ days ago

$75,000–$95,000 Per Year

The Senior Help Desk Analyst provides advanced technical and professional support to the DOE EHSS contract, applying independent judgment across two primary areas: (1) leading user support and operational oversight for the EHSS portfolio of databases and applications, including account governance, user guidance, and coordination between Data Owners and development teams; and (2) managing enterprise IT asset operations for EHSS staff by overseeing deployment, relocation, troubleshooting, and lifecycle coordination with EITS, while maintaining comprehensive year‑round inventory control. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

Frederick, MD30+ days ago

Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. This role is critical in ensuring smooth day-to-day operations by resolving basic IT problems, escalating complex issues, and maintaining high levels of customer satisfaction.

Bethesda, MD30+ days ago

Full-time

Key responsibilities include: Elicit requirements (using JAD sessions, document analysis, surveys business process descriptions, use cases, scenarios, and workflow analysis) for software applications, structuring them in requirements documents for structuring them in requirements documents for stakeholder (buy in) or (agreement). You would be joining forces with the technology team of our sister company, Rapid Finance, to work on an internal suite of products as well as build brand new commercial off-the-shelf products using the latest Microsoft technology stack.

Sterling, VA29 days ago

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The Physical Scientist Technician I will assist with testing and technical troubleshooting, provide first-tier help desk support, and contribute to the development and execution of meteorological evaluations related to upper air observation.

Sterling, VA30+ days ago

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Become a subject matter expert for Help Desk support of Upper Air systemsWork schedule will include shift work and some weekends and holidaysMorning Shift - 6am-2pm EDT (5am - 1pm EST).

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IT Support Jobs in Frederick, MD

Jobs

Assistant Front Desk ManagerAramark

IT Desk Support AnalystAmerican Pest

Fleet Management / IT Operational SupportASSYST, Inc.

Engineer IT-SupportDigital Realty Trust

IT Support LeadPeraton

IT Support Specialist - SeniorC3EL

IT Field Support Specialist (HT2) (Government)AT & T

IT Sales Support EngineerUntethered Labs

Hardware Technician 1 - Voice IT Field Support SpecialistOrion Consortium

IT Onsite Support (Gaithersburg, English, Part-time)D-ploy

Help Desk Specialist II (Tier II – Advanced Support)Aretec Inc

Help Desk Support TechnicianActioNet, Inc

Help Desk Specialist (Tier 3) / Application Support SpecialistGoldbelt, Inc.

Help Desk Support Technician and Junior SaaS Solutions EngineerEdgewater Federal Solutions, Inc.

Desktop Support Technician - Tier 2CTIS, Inc.

Help Desk Specialist (Tier 1–2) / Application Support SpecialistGoldbelt, Inc.

Desktop Support Technician, JuniorLCG, Inc.

Desktop Support Technician, AssociateLCG, Inc.

Desktop Support Technician, SeniorLCG, Inc.

IT Service Level 1The Sisters of Mercy of the Americas

Desktop Support Technician -London, KYMasco Corporation

Incident Support ManagerAkima, LLC

Service Desk/Desktop Support EngineerDiverse Linx

Desktop Support EngineerDiverse Linx

Customer Support Specialist (Technical)Peraton

Tier II Shift Supervisor -Advanced SupportAretec Inc

Associate Desktop Support TechnicianConsultNet

IT Service Desk Specialist IIILawelawe Defense Inc

Director, IT Operations, XLA & Digital WorkplaceLegal & General America

End User Support Technician Tier 2designDATA

Field Support Technician JourneymanEntarian

Support LeadKeenLogic

End User Devices (EUD) Deskside Support Technician (OUSW Policy)Empower AI Inc.

Audio Visual Support TechnicianMRA Recruiting Services

Support Technician (Telecommunications)Goldbelt, Inc.

Logistics Analyst IV Logistics Assistance Representative, Medical Liaison Support (LNO)RBCI

Help Desk Specialist I (Tier I Agent – Internal)Aretec Inc

Help Desk Manager / Project ManagerLCG, Inc.

Help Desk SpecialistEntarian

Senior Help Desk EngineerSystem One

Help Desk Tier II Technician (Secret Cleared)Connsci

Help Desk Specialist I (Government)AT & T

ACE Account Service Desk Specialist (Tier II – ASD)Aretec Inc

CBP Technology Service DeskAretec Inc

Help Desk TechnicianRuppert Companies

Help Desk Analyst - Senior LevelEdgewater Federal Solutions, Inc.

Tier 1 Help Desk AnalystIBM

Business Systems AnalystRapid Finance

Physical Scientist Technician IAxiom Consultants

Meteorologist IIAxiom Consultants

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