Perform all requisite child support casework functions; answer inbound calls and make outbound calls from and to customers in call center environment or other customer service/office environment; participate as first contact-customer resolution specialist; verify accuracy of and update financial data contained within CSEA computer system (SETS); update SETS with correct information pertaining to court ordered child, medical and/or spousal support; review and manage SETS alerts; process incoming and outgoing mail; make and accept referrals from all child support areas; perform functions associated with managing and working state and local reports; make outgoing phone calls to customers, employers, financial entities, etc. or B.S.) in Social Services, Human Services, Liberal Arts, Business, or a closely related field; OR an Associates Degree in one of these fields and three (3) years of full-time experience as a CSEA Account Clerk I or in a comparable position with another Child Support Enforcement Agency (CSEA), or performing duties that involve determining eligibility for programs or benefits, reviewing or auditing financial statements or documents, processing claims, or monitoring compliance with program, contractual, or regulatory requirements; OR six (6) years of full-time experience performing duties that involve determining eligibility for programs or benefits, reviewing or auditing financial statements or documents, processing claims, or monitoring compliance with program, contractual, or regulatory requirements.