Trusts & Estates Paralegal Hill Ward HendersonTrusts & Estates ParalegalTampa, FL$60,000–$90,000 / yearFull timeHill Ward Henderson is an AV-rated firm that offers sophisticated clients, challenging work, a friendly, collegial work environment and excellent compensation and benefits. The Firm is seeking qualified paralegal candidates for its Trusts & Estates Practice Group.
Trusts & Estates Paralegal Aminov Search PartnersTrusts & Estates ParalegalNaples, FL$70,000 / yearThis full-time, onsite position in Naples focuses on supporting complex cases involving high-value estates, prominently featuring Florida probate, trust management, and associated federal tax documentation. - Actively manage case timelines, coordinate key deadlines, and provide proactive support to attorneys.
NewEstate Planning Paralegal JobotEstate Planning ParalegalWest Palm Beach, FL$75,000–$100,000 / yearThe ideal candidate will have experience supporting attorneys with estate planning, probate, trust administration, estate administration, client communication, and the preparation of estate planning documents from start to finish. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewTrusts & Estates Paralegal Gables Search GroupTrusts & Estates ParalegalNaples, FLThis is a full-time, onsite role supporting high-net-worth estate matters, with a focus on Florida probate, trust settlement, and related federal transfer tax filings. We’re recruiting on behalf of a client seeking an experienced Paralegal to join their estate and trust administration team in Naples.
NewLead Legal Assistant - 3rd Party Defense JobotLead Legal Assistant - 3rd Party DefenseCoral Gables, FL$75,000–$80,000 / yearWe are a well-established and highly respected Florida litigation defense firm is seeking an experienced Legal Assistant to provide direct support to a Managing Shareholder with an active practice focused on medical malpractice defense and complex civil litigation. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewConstruction Legal Assistant JobotConstruction Legal AssistantMiami, FL$60,000–$70,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will provide high‑level administrative and legal support, assist with case and matter management, and help ensure the efficient delivery of exceptional legal services to the firm’s clients.
NewLitigation Legal Assistant JobotLitigation Legal AssistantTampa, FL$65,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A well-established Tampa Bay law firm is seeking an experienced Litigation Legal Assistant to support a highly productive commercial litigation attorney in its downtown Tampa office.
Paralegal - Products Liability Hill Ward HendersonParalegal - Products LiabilityTampa, FLThe paralegal maintains general knowledge of the Litigation practice groups and a specialized knowledge of the assigned attorneys’ practice area(s) and clients in order to ensure extraordinary client satisfaction. The paralegal will perform a wide variety of tasks which includes providing a high level of customer service and support, while consistently producing an excellent work product.
NewCommercial Real Estate Paralegal (Hybrid) JobotCommercial Real Estate Paralegal (Hybrid)St. Petersburg, FL$75,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A well-established Tampa Bay law firm is seeking an experienced Commercial Real Estate Paralegal to support its busy real estate practice out of the St.
Legal Secretary (Real Estate and Litigation) Page GroupLegal Secretary (Real Estate and Litigation)Naples, FL$60,000–$75,000 / yearFull timeThe Legal Secretary (Real Estate and Litigation) will provide dedicated administrative and clerical support to attorneys specializing in real estate and litigation matters. A successful Legal Secretary (Real Estate and Litigation) should have: Proficiency in drafting and formatting legal documents accurately and efficiently.
Legal Secretary to Partner (Naples, FL) Page GroupLegal Secretary to Partner (Naples, FL)Naples, FL$70,000–$85,000 / yearFull timeTheir offices are known for having strong collaboration and growth potential for their staff, which is highlighted by the long-term tenure of the majority of their employees. A successful Legal Secretary to Partner should have: Strong proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Legal Secretary (Naples) Page GroupLegal Secretary (Naples)Naples, FL$55,000–$75,000 / yearFull timeThis role is ideal for legal professionals with a strong background in legal documentation, scheduling, and client communication on behalf of a team of attorneys. Michael Page has placed 10+ employees at the firm and all have excellent feedback on the opportunites to learn, generous benefits, and excellent tenure of the staff.
Legal Secretary - Bonita Springs, Florida Page GroupLegal Secretary - Bonita Springs, FloridaBonita Springs, FL$60,000–$70,000 / yearFull timeOur client is an established law firm operating within the legal services industry, known for providing estate planning, probate, trust, and related legal services to individuals and families. We are seeking a detail-oriented Legal Secretary to provide comprehensive administrative and legal support to attorneys within a busy private legal practice.
Legal Secretary Page GroupLegal SecretaryBonita Springs, FL$60,000–$70,000 / yearFull timeThis long standing trust and estates firm has an excellent reputation for collaborative culture and excellent service for their clients. We are seeking a detail-oriented and organized Legal Secretary to support attorneys in Bonita Springs.
NewLegal Clerk Hayt Hayt & Landau PLLegal ClerkHialeah Gardens, FL$17–$20 / hourThe ideal Legal Clerk will handle repetitive tasks with accuracy and efficiency while maintaining strong attention to detail and supporting the overall litigation process. This position focuses on case follow-up, document processing, and court filings in a fast-paced, high-volume environment.
NewEstate Planning Attorney JobotEstate Planning AttorneyJacksonville, FL$90,000–$165,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. In this role, the attorney will prepare wills, trusts, and power of attorney documents, ensuring that clients’ estates are administered according to their intentions.
NewLegal Case Manager Rafaeli Law PLLCLegal Case ManagerFort Lauderdale, FL$60,000–$80,000 / yearSince launching in 2020, we’ve experienced rapid growth by combining high-impact legal representation with innovative technology and a client-first approach. We are a fast-paced personal injury law firm in Aventura looking for an experienced Case Manager who can hit the ground running.
Assistant General Counsel – Commercial Legal JABIL CIRCUIT, INCAssistant General Counsel – Commercial LegalSt. Petersburg, FLWorking closely with business partners as their primary point of legal support and the senior management team of Jabil’s Commercial Legal team, this attorney will: Serve as lead counsel supporting business units across the full product and/or services lifecycle, from concept and development through commercialization and post-market activities. Ideally 4–12 years of legal experience, including demonstrated experience serving as product counsel or advising on product lifecycle legal issues and/or manufacturing and supply agreements.
NewLegal Intake Specialist Rafaeli Law PLLCLegal Intake SpecialistFort Lauderdale, FLThe right person is a compassionate closer: warm and empathetic with injured callers, but disciplined about following our intake process, qualifying cases, overcoming hesitation, and getting retainers signed the same day. Familiarity with intake CRMs and e-signature tools (Litify, CASEpeer, Filevine, Lead Docket, DocuSign, or similar) is a big plus.
NewLegal Support Officer AxelonLegal Support OfficerTAMPA, FL$57–$60 / hourExperience within Compliance, Legal, Risk, Regulatory Change, Operational Risk, Governance, or Financial Services. Escalate critical service issues and oversee root cause analysis activities.
NewInsurance Defense Paralegal JobotInsurance Defense ParalegalMiami, FL$65,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Their practice areas include premises liability, automobile liability, trucking and transportation, motor carrier and freight broker liability, personal injury protection, admiralty and maritime, negligent security, medical malpractice, etc.
NewMass Tort Paralegal JobotMass Tort ParalegalRiviera Beach, FL$55,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client is a Florida-based law firm focuses on representing individuals and families in civil matters, particularly helping clients pursue compensation in personal injury, medical malpractice, wrongful death, and related cases.
NewHybrid Litigation Paralegal JobotHybrid Litigation ParalegalTampa, FL$80,000–$105,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be responsible for handling a wide range of legal tasks, including document preparation, trial preparation, document review, managing the discovery process, and ensuring legal compliance.
NewLitigation Paralegal Hybrid JobotLitigation Paralegal HybridNorth Palm Beach, FL$75,000–$95,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Handle routine case management tasks such as scheduling, maintaining case files, tracking deadlines, and communication with clients and opposing counsel.
NewConstruction Paralegal JobotConstruction ParalegalOrlando, FL$65,000–$95,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The firm advises clients at every stage of a project or transaction—from entitlements and acquisitions through construction, financing, leasing, and disposition—while also providing skilled advocacy in disputes when challenges arise.
NewConstruction Defect Paralegal JobotConstruction Defect ParalegalMiami, FL$75,000–$95,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewForeclosure Paralegal | Creditors Rights JobotForeclosure Paralegal | Creditors RightsSt. Petersburg, FL$75,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A well-established Tampa Bay law firm's Bankruptcy and Creditors' Rights practice group is seeking an experienced Foreclosure Paralegal to manage a busy commercial foreclosure caseload.
NewParalegal JobotParalegalTampa, FL$70,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Assist attorneys in all phases of litigation from onset through trial; 2. Draft pleadings, correspondence, authorizations, interrogatories, transmittal letters, and other legal documents; 3. File summonses and complaints, and work with vendors to effectuate service; 4. Prepare discovery requests and responses; 5.
NewParalegal - Bodily Injury JobotParalegal - Bodily InjuryJacksonville, FL$75,000–$80,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewIn-House Corporate Paralegal (Real Estate/Hospitality) JobotIn-House Corporate Paralegal (Real Estate/Hospitality)Aventura, FL$80,000–$100,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. luxury, world-class real estate, entertainment and hospitality company seeks an experienced paralegal to join the expanding legal team!
Paralegal For Estate Planning Grimaldi Law FirmParalegal For Estate PlanningHollywood, FL$55,000–$75,000 / yearWe are a forward-thinking paperless Probate, Estate Planning, and Real Estate Law firm that is on track for huge growth, and we need an incredible multitasking human to join us in supporting our team and helping clients. Our team provides personalized legal guidance in estate planning, wills, trusts, probate, and asset protection, delivering compassionate and professional service every step of the way.
Senior Florida Family Law Litigation Paralegal – High-Level Case Management Costa & AssociatesSenior Florida Family Law Litigation Paralegal – High-Level Case ManagementMiami Lakes, FL$70,000–$99,000 / yearWe are looking for someone who has already demonstrated the ability to successfully manage Florida family law cases, enjoys being a trusted resource to the attorney they support, and is seeking a long-term professional home where their experience, judgment, and contributions are genuinely valued. We are looking for someone who has already earned the trust of the attorney they support by consistently taking ownership of their cases, anticipating the next step, exercising sound judgment, communicating professionally, and helping keep cases moving without constant direction.
NewSenior Estate Planning Attorney Grimaldi Law FirmSenior Estate Planning AttorneyHollywood, FL$140,000–$160,000 / yearGRIMALDI LAW FIRM is a small but quickly growing boutique woman-owned law firm in Hollywood, Florida, that operates like an in-house legal and consulting department for its clients, many of whom are private individuals, forward-thinkers, investors, and small businesses. Our team provides personalized legal guidance in estate planning, wills, trusts, probate, and asset protection, delivering compassionate and professional service every step of the way.
NewPersonal Injury Paralegal Yanchuck & Blaxberg, PLLCPersonal Injury ParalegalSt. Petersburg, FLProduce legal documents, letters, and pleadings such as complaints, interrogatories, subpoenas, deposition notices, pretrial orders, legal briefs, and affidavits under the supervision of a lawyer. Responsibilities: Assist lawyers with trial preparation by organizing exhibits, aiding with client meetings, submitting motions, researching legal publications, and coordinating witnesses.
NewHybrid Litigation Paralegal Baggett LawHybrid Litigation ParalegalJacksonville, FLOur commitment goes beyond winning cases; it’s about standing alongside clients, guiding them through the complex legal, medical, and insurance maze so they can focus on healing and building a better tomorrow. We’re a fast-growing personal injury law firm based in Jacksonville, Florida, and we’re proud to have been recently named among Jacksonville’s Best Places to Work by the Jacksonville Business Journal.
Legal Counsel - Commercial Transactions Lennar HomesLegal Counsel - Commercial TransactionsMiami, FL$115,000–$143,700 / yearFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. This role assists with drafting, reviewing, and negotiating routine commercial agreements, conducts legal research, and partners with business teams to address day-to-day contracting needs while developing legal judgment and transactional skills under senior attorney guidance.
Commercial Paralegal Lennar HomesCommercial ParalegalMiami, FL$28.57–$37 / hourFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. We reasonably expect the base compensation offered for this position to range from an hourly rate of $28.57 - $37, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
Corporate Paralegal - Real Estate Lennar HomesCorporate Paralegal - Real EstateMiami, FL$29.47–$37 / hourFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lead complex transaction‑focused legal support initiatives for land acquisition, land development, title, entitlement, HOA, and related real estate matters, synthesizing findings, identifying issues, and preparing practical, well‑organized analyses and summaries to support attorney and business decision‑making on high‑stakes matters.
Legal Research & Writing - Associate Attorney Kubicki DraperLegal Research & Writing - Associate AttorneyMiami, FLRole Overview: The Miami office of Kubicki Draper is seeking an Associate Attorney with 2+ years of experience in legal research & writing and providing litigation support on insurance coverage matters. Drive for Success: Possess an unyielding drive to climb the hierarchical ladder, aspiring to leadership roles and leaving a mark.
Cas- Full-Time Lecturer - Department Of Writing Studies University of MiamiCas- Full-Time Lecturer - Department Of Writing StudiesCoral Gables, FLFor consideration, applicants must submit their application materials, assembled as a single PDF file, to the University of Miami's Career Opportunities website, located at: https://umiami.wd1.myworkdayjobs.com/UMFaculty . In addition to housing a vibrant first-year writing program, the Department regularly offers courses in professional writing, legal writing, multimodal design, transnational literacies, and civic and community engagement.
CAS- Full-Time Lecturer - Department of Writing Studies University of MiamiCAS- Full-Time Lecturer - Department of Writing StudiesCoral Gables, FLFor consideration, applicants must submit their application materials, assembled as a single PDF file, to the University of Miami's Career Opportunities website, located at: https://umiami.wd1.myworkdayjobs.com/UMFaculty . In addition to housing a vibrant first-year writing program, the Department regularly offers courses in professional writing, legal writing, multimodal design, transnational literacies, and civic and community engagement.
Appellate Brief Writing Attorney GpacAppellate Brief Writing AttorneyCoral Gables, FL120000–200000This unique opportunity is designed for an exceptional legal writer who excels in research, analysis, and persuasive drafting and prefers to focus on substantive written advocacy rather than regular courtroom appearances. This attorney will focus heavily on litigation drafting, appellate brief writing, legal research, and complex case analysis for sophisticated trial and appellate matters.
Receptionist and Legal Secretary - Palm Beach Gardens, FL Page GroupReceptionist and Legal Secretary - Palm Beach Gardens, FLPalm Beach Gardens, FL$55,000–$65,000 / yearFull timeThey are known for delivering high-quality client service and fostering a collaborative, professional workplace where attention to detail, confidentiality, and client care are highly valued. We are seeking a highly organized Receptionist and Legal Secretary to provide front-of-house support and administrative assistance within a professional legal services environment.
Senior Paralegal - Legal & Compliance JM Family Enterprises, Inc.Senior Paralegal - Legal & ComplianceDeerfield Beach, FLWe are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law - whether actual or perceived - including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law. This role helps ensure compliance with applicable laws and regulations, manages licensing and contract processes, supports audits and regulatory inquiries, and collaborates with internal stakeholders and outside counsel to mitigate risk and maintain business compliance.
Trusts & Estates Paralegal - Tampa Lee Hecht HarrisonTrusts & Estates Paralegal - TampaTampa, FL$50,000–$75,000 / yearLHH Recruitment Solutions is partnering with a well-established law firm who is seeking an experienced Trusts & Estates Paralegal to join their team in Tampa, Florida. If you're a detail-oriented paralegal with a passion for trusts and estates, this is a fantastic opportunity to join a collaborative and well-respected legal team.
NewFinancial Crimes Legal Fulfillment Paralegal Truist BankFinancial Crimes Legal Fulfillment ParalegalOrlando, FloridaUtilize substantial knowledge of the law, legal processes and significant management skills to the Financial Intelligence Unit (FIU) in the administration and coordination of the legal risk management activities of the FIU, which may include one or more of the following substantive legal areas: subpoena investigation/ fulfillment, litigation, contracts, intellectual property, regulatory, corporate governance, complex lending transactions, mergers and acquisitions, securities, trusts, insurance, tax and labor/employment. Bachelor's degree or equivalent education and related training; or successful completion of an American Bar Association approved paralegal training program; or certification by a State Bar approved paralegal certification program; or equivalent working knowledge and experience.
NewParalegal, Business & Legal Affairs NBCUniversal Media LLCParalegal, Business & Legal AffairsMiami, FLWe produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. Negotiating and/or drafting basic agreements/legal documents under an attorney's supervision, including but not limited to talent agreements; production term sheets; clip license agreements; acquisition deal memos and agreements; vendor agreements; amendments; etc.
Financial Crimes Legal Fulfillment Paralegal Truist Financial CorpFinancial Crimes Legal Fulfillment ParalegalOrlando, FLPlease review the following job description: Utilize substantial knowledge of the law, legal processes and significant management skills to the Financial Intelligence Unit (FIU) in the administration and coordination of the legal risk management activities of the FIU, which may include one or more of the following substantive legal areas: subpoena investigation/ fulfillment, litigation, contracts, intellectual property, regulatory, corporate governance, complex lending transactions, mergers and acquisitions, securities, trusts, insurance, tax and labor/employment. Bachelor's degree or equivalent education and related training; or successful completion of an American Bar Association approved paralegal training program; or certification by a State Bar approved paralegal certification program; or equivalent working knowledge and experience.
Paralegal - Legal Holds Wilson ElserParalegal - Legal HoldsOrlando, FloridaMaintains and organizes evidentiary data and case-related information in accordance with best records management practices across a wide array of case files and documentation, including assisting with the coordination, and management of document productions. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal’s survey of the nation’s largest law firms.
Paralegal - Legal Assistant Cala Sourcing Solutions LLCParalegal - Legal AssistantMiami, FL$60,000–$75,000Join a well-established and growing law firm in Coral Gables seeking a highly organized and detail-oriented Legal Assistant to support a busy litigation practice. This is an excellent opportunity for a legal professional who thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in delivering exceptional client service.