Prior supervisory experience, System administration experience with Microsoft server and Linux operating systems, Working knowledge of virtualization technologies, VMWare, or equivalent, Experience managing and troubleshooting network infrastructure, including routing, switching, firewalls, VPN, and core protocols (TCP/IP, DNS, DHCP, HTTP/s, SSH, SMTP, LDAP), Strong knowledge of implementing and following best practices, including knowledge of security, storage, data protection, and disaster recovery protocols supporting Microsoft server systems, Working familiarity with IT service management principles (e.g., ITIL), including basic incident, change, and problem management processes. Position must be able to provide 24/7 after-hours support for customer service as part of a call-out rotation, able to work on scheduled maintenance activities after-hours during the week and on weekends and make periodic travel to data centers and UNC System locations, which may require overnight stays Essential Duties and Responsibilities INFORMATION TECHNOLOGY – SYSTEMS & INFRASTRUCTURE ADMIN (50%) Operational Support and Maintenance Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.