Process Improvement & Workflow: Collaborate with IT Management team on "Managed Services" contractual commitments, identifying and implementing continuous improvement opportunities; Work with ServiceNow Administrator to develop automated workflows that meet service desk, asset management and organizational needs; Partner with IT Operations and Services teams on escalation, process improvement, and asset lifecycle changes, including procurement, deployment, and retirement of hardware and software; Proactively research and recommend courses of action to prevent problems and maintain high service levels; Strategic Alignment & Communication: Execute a cross-functional prioritization framework to align business strategies with technology solutions and investments across the enterprise; Collaborate with IT Managers on stakeholder communications regarding outages, updates, incidents, system rollouts, and equipment refresh cycles; Coordinate with IT Project Managers on timing of project requests from non-IT departments or partners, including related asset and licensing needs; Business Partnership & Advisory: Identify and match customer needs with relevant IT products and services, presenting new offerings to optimize operations; Advise department representatives on technology choices and recommend operational efficiency improvements, including opportunities to consolidate or reallocate existing IT assets; Exhibit thought leadership on industry trends and innovation opportunities, translating business requirements into IT projects or services that deliver future capabilities; Establish and maintain positive working relationships with internal staff, business partners, and technology vendors, supporting contract renewals and software license compliance; Documentation & Training: Create and maintain documentation that helps management and users understand IT service desk utilization, asset inventory and license allocation; Develop training materials for common issues to reduce escalation; Participate in cross-departmental improvement teams, including travel to foster inter-facility relationships; Performs other job-related tasks as required. Comprehensive knowledge of personal computers; comprehensive knowledge of technical equipment; comprehensive knowledge of cloud computing principles; knowledge of Microsoft technologies in the enterprise space; ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; ability to solve problems; ability to manage several projects and priorities; ability to establish and maintain effective working relationships with Town officials, other public officials, employees and contractors; ability to communicate effectively orally and in writing.