Manage travel activities outside Concur through approved Zoho applications, including traveler manifests, movement status, hotel and ground-transportation assignments, operational handoffs, incident and exception tracking, and final-arrival confirmation; reconcile relevant Concur booking data with Zoho records and maintain dashboards for operational performance, traveler experience, cost, and risk. Administer Zoho Desk as the controlled intake and ticket-management system for traveler questions, booking support, itinerary changes, disruptions, exceptions, escalations, and service recovery, ensuring each request has a documented owner, response priority, service-level target, traveler communications, resolution, and closure.