Job Summary: The Lead Housing Monitor answers the phone, responds to questions and direct calls as needed; maintains accurate and complete records and logs containing pertinent client and department information; provides instructions/directions to volunteers, visitors, vendors, and other monitors as needed; assists new and current clients with drug screens, breath analyzer, and after-hours intake; addresses clients' relationships; answers telephone calls and questions regarding the shelters and provides related information; ensures the housing facility is maintained in a neat and proper order; monitors the activity of residents on an assigned shift, ensuring safety, security, and compliance to house rules. Conduct periodic Checks of clients' rooms, area and/or lockers daily noting condition of rooms/lockers on a daily check list and files report; ensures all rooms/lockers are in proper order upon client exit and before arrival of residents.