Skill Required /Desired Amount of Experience Problem-solving with strong attention to detail Required 3 Years Professional and effective communication skills with internal and external stakeholders Required 3 Years Prioritization and organization of multiple initiatives in a fast-paced environment Required 3 Years Leadership and team collaboration Required 3 Years Experience with digital product development, software delivery, or technology modernization efforts Required 2 Years Experience in software development lifecycles (Agile, Scrum, iterative delivery) Required 2 Years Experience translating business needs into user stories, requirements, workflows, or product backlogs Required 2 Years Critical thinking and consulting experience Highly desired 3 Years Experience using performance metrics, customer feedback, and data to evaluate products or business processes Highly desired 2 Years Experience working with vendors, software development teams, designers, or engineers Highly desired 2 Years Experience conducting user research, usability testing, customer interviews, or service design activities Highly desired 1 Years Experience with large-scale software modernization efforts Desired 2 Years Experience in government, transportation, healthcare, financial services, or other regulated environments Desired 1 Years Experience with accessibility, customer experience, or digital transformation initiatives Desired 1 Years Experience with MS Project and/or Visio Nice to have 1 Years . Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery, including customer-facing and operational products such as online services, appointment scheduling, queue management, customer portals, websites, mobile driver licenses (mDL), and internal operational tools.