You will also:* Provide and lead team to deliver superior guest service* Ensure excellent customer service by responding to customer requirements, expectations, and needs* Regularly keeps ambassadors motivated and energized* Open and close facility in accordance with established procedures* Follow up on daily operational needs and communicate all facility issues as appropriate* Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment* Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems* Ensure meal and rest periods are provided to ambassadors as required by Company policy* Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day)* Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor* Monitor safety of ambassadors and merchandise facilities* Sign off on customer refunds up to $50.00* Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location* Oher duties as assigned* Occasionally assist other locations and areas in the park as neededWhat it takes to succeed:* At least 18 years of age* High school diploma or equivalent* Previous Assistant Supervisor experience at a theme park preferred* Outgoing, able to provide great guest service and interact favorably with public* Ability to self-motivate as well as motivate ambassadors* Strong basic math and cash handling skills* Basic knowledge of computers with ability to work with Windows-based software* Basic knowledge of financial terms for revenue department* Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs.