The duties of the IT Support Specialist include, but are not limited to: Providing technical support to end-users in a timely fashion via telephone, email, remote login or in person, including troubleshooting, instruction, setup, and installation of desktops (including peripherals), software, printing (including drivers), networking, VPN, connectivity, and servers; Upgrading software; Supporting setup of mobile devices; Providing remote and onsite network, hardware and software support at roughly 20 field offices in Massachusetts; Imaging and repairing computers and troubleshooting hardware and software issues; Proactively identifying solutions to improve end-user experience and Agency technology profile; Identifying new technologies for the Agency that can improve IT operations or end-user effectiveness; Updating and installing virus protection and removing viruses when necessary; Leading, managing, and/or supporting special technology projects; Troubleshooting routers, switches, high-speed ISP connections; and, Other responsibilities as assigned. '',''IT Support Specialist'',''IT Support Specialist'',''United States-Massachusetts-Boston - 75 Federal Street'',''United States-Massachusetts-Boston - 75 Federal Street'',''Information Systems and Technology'',''Information Systems and Technology'',''Committee for Pub Counsel Srvc'',''Committee for Pub Counsel Srvc'',''Full-time'',''Full-time'',''Day'',''Day'',''Sep 10, 2026, 8:39:26 PM'',''Sep 10, 2026, 8:39:26 PM'',''1'',''1'',''96,855.00'',''65,953.00'',''96,855.00'',''Yearly'',''Sandra