Responsible for a variety of duties, including patient outreach to schedule appointments, patient outreach for medication adherence support, using payor and internal data to identify patients with medication-related needs, processing medication refills according to protocols, providing customer service, communicating with providers and office staff in person and via the EMR, documenting in the EMR, medication prior authorization assistance, working with patients and health care teams for patient medication assistance guidance, and other duties as assigned. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities.